Cbh Donnington Manor Hotel

Friendly staff, very clean room with everything needed. Restaurant staff helpful and good quality breakfast.

Very good. Reception and bar staff very friendly and engaging.

Excellent stay.Everything was perfect

Stayed at the Donnington Manor early June. Rooms were clean and beds were ok. I received an email invoice for drinks, from the hotel that I had not had, which I had to sort out. The hotel initially did not believe me when I said I was 50 miles away when these drinks were purchased. Customer relations… zero points. The restaurant service was, however in a league of its own. On our first night, we waited 1 hour 10 minutes for our food to arrive, which was average. Additionally my wife’s meal was wrong when it came out. We were offered a £1 off reduction, from a £100 restaurant bill. Very poor customer service with virtually no off to fix it. The following morning we were asked what we wanted for breakfast . When this arrived, it was wrong, which my wife and I swapped around to have what we wanted. On the third morning, I asked for scrambled eggs, which arrive 10 minutes after the rest of my breakfast. This restaurant has very little idea about customer service. There are better places to stay in this area.

Wow Beautiful hotel we loved it here. We stayed here for 2 nights for my Niece’s wedding, my Dad, my partner and myself. The rooms were fabulous, so clean. Your staff Saraa, Yassin, Dhimant and Deep were fantastic so helpful and polite, plus your reception staff. Ian and I look forward to seeing you again soon.

We had an excellent 2nd visit to Donnington Manor Hotel. The receptionist was excellent and incredibly informative on our arrival - she had even rung us in advance to let us know that there was a group dining at the hotel on our first evening and to advise us on the best times to book for dinner. We spent two nights here visiting family in the area - this was our 2nd stay at the hotel and we would return again. The staff are all friendly and can't do enough to help. We had lovely meals in the restaurant both evenings and the breakfasts were excellent too. Thoroughly recommend staying here.

Booked on website . Got confirmation email. This was in January 2024 for stay in may 2024. Emailed in may 2024 to try to book dinner reservation and breakfast reservation at set times due to going to airport after our stay. Was told they couldn’t find our reservation. Was told the hotel was overbooked on that date so not everyone who booked could stay. Sent them our reservation email that said ours was confirmed and paid for. No response. Rang and spoke to staff who told me they would call back. No call back. Absolutely awful service and still no reply to phone complaint or email complaint . Still no room given when we had a confirmed reservation and no apology for whatever mistake they made . And still no refund! Never book and certainly don’t book online and turn up as will likely be overbooked and turn you away. Worst service ever