Avis : Suning Galaxy International Hotel Wuxi

Tout était parfait. Chambre magnifique. Belle piscine avec jacuzzi. Petit-déjeuner copieux proposant des plats occidentaux et chinois. Certains membres du personnel parlent anglais.

I usually stay at this hotel when in wuxi. Also under new management, it remains a great hotel. Good location near the metro, loads of shops around and a good selection of restaurants near. The gym is also worth mentioning.

Hotel is very good and clean . Also close to shopping mall. Also breakfast is very good

My wife and I stayed here and had a wonderful time! Location is very convenient for much of Wuxi's attractions and transport. Hotel staff were friendly, and the food was of a very high standard. Room had a breathtaking view across the city and was very comfortable.

Great Hotel in Wuxi. Highly recommend this place to anyone coming to Wuxi.

Location & cleaniness of hotel is good but the staff service & breakfast spread can be better.

Great！

An excellent hotel in terms of location, room luxury, price.

After staying for three consecutive nights, the final night turned out to be an extremely unpleasant experience. A group of loud and inconsiderate local women checked into the room next to mine. They were shouting and making noise late into the night, keeping me awake until 11:30 PM, and then woke me up again at 5 AM. I called the front desk twice to report the situation, and even walked to their door in my pajamas to record the noise they were making. I paid over RMB 1,450 for that night, yet I believe these guests, likely part of a tour group, probably paid very little—if anything at all. Situations like this shouldn't happen even in a well-managed budget hotel, let alone in a five-star, landmark hotel in Wuxi. If we say that guest behavior is beyond the hotel’s control, then what happened the next morning, on the day of my checkout, was even more baffling. The hotel changed its name overnight. The well-known management brand Hyatt officially parted ways with the hotel owner, and this hotel, once under a globally recognized brand, became a local one overnight. Staff morale was visibly low, and many seemed to face the uncertainty of possible unemployment, which clearly weighed on their minds. In the breakfast area, at the yogurt station, I couldn’t find a bowl to serve yogurt. I asked two different staff members for assistance, but both of them responded with blank expressions and said absolutely nothing to me. I felt completely ignored—even invisible. While I had only planned to report the disruptive guests, the indifference of the breakfast staff truly triggered my frustration. I immediately called to file a formal complaint. The hotel's Guest Experience Manager met with me in person, offered a sincere apology, and after learning more about the situation behind the scenes, I accepted the explanation and chose to forgive. As luck would have it, when I checked out, I ended up sharing the elevator with the same group of disruptive women. Their loud conversation inside the elevator sounded like a chorus of honking cars on a busy street. Instinctively, I raised my voice and shouted at them—and suddenly, the entire elevator went silent. Was it just a coincidence? I wasn’t angry anymore, but somehow, I felt vindicated. That’s the end of the story. I’m on the plane now, finally heading back to Sydney, Australia.

The hotel is nice, staffs are very attentive and polite.

This was my second stay at the Hyatt, and once again, they didn’t disappoint! I accidentally booked the wrong date and had to cancel, but the staff were so understanding and even upgraded our room. Really appreciated their flexibility and great service. The late check-out option was a nice bonus — my nephew and I took our time and enjoyed a relaxing morning. The hotel is in a super convenient location, with plenty of great restaurants and malls nearby. Looking forward to coming back again!

Convenient location nearby metro line and shopping area. High rise with great views. Friendly staff.

Excellent location, easy to get access to MTR (5 min) and shopping mall (at the lower levels of the hotel). Excellent city view at the high level of the hotel rooms. Nice restaurant at 64/F for chinese noodles.

Not my type of place, dodgy in an apartment complex. Not as advertised