Room is huge and overall clean. Location was okay. Breakfast was good. Service was good too. Will book again this hotel. View from the view was awesome :)
Les installations et les services de l'hôtel sont absolument exceptionnels. Le spa exclusif Spa 3000 offre aux clients de nombreux privilèges et avantages exclusifs, ce qui en fait un établissement fortement recommandé. Niché au cœur des montagnes, l'hôtel bénéficie d'un cadre magnifique et ses installations thermales sont de renommée mondiale, surpassant celles de tous les autres hôtels thermaux de Chine. L'hébergement comprend un petit-déjeuner buffet et un dîner de gala.
Le meilleur hôtel jamais! La réception est tout à fait jolie, j'aime la situation! Pas trop centre, mais encore proche de partout. La vue était étonnante et a eu des boissons gratuites de bienvenue!! Vous recevrez également une carte de bienvenue gratuite (gratuit pour tous les transports publics à Innsbruck) Vous reviendrez à l'avenir
Le service à la réception était en moyenne. Le nouveau petit déjeuner n'a pas été expliqué,au moment du processus de checkout, il a fallu rapidement écrire un WhatsApp privé.Le nouveau concept de petit déjeuner n'est pas convaincu. BIRCHER Müsli grandios.
I and my son loved to stay this hotel , but only one thing was disappointing, there were two different breakfast areas, one had limited choices to eat , the other one had plenty of breakfast named business lounge, first day we had our breakfast at tiny place because no one checked our room and show where to eat , the next day we went the same place and took our plates and then by accident a guy came and asked our room , and said that we can have our breakfast at business lounge 😳 i am sorry with this situation.
Pratique pour partir à la découverte de Pfafflar, Zum Hubertus se trouve à moins de 10 minutes en voiture de Lech et Centre d'information du parc naturel Tiroler Lech et du pont Klimmbrücke. Cet appartement se trouve à 12,9 km de Oberfeldlift II et à 12,9 km de Oberfeldlift I.
Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Les 2 chambres de l'hébergement vous invitent à la détente. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde.
Bien qu'il y ait une station de charge électrique dans la description de l'hôtel, le personnel de l'hôtel a demandé un frais de 5 euros pour l'utiliser, je pensais qu'il serait gratuit
Heel goed en proper hotel, parking voor de deur. Het was bij ons 29 graden en airco ontbrak. Dit is het enige minpunt
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8.9/10
Très bien
OOnetrickjourneyAustria Trend Hotel Congress Innsbruck is conveniently located about ten minutes from the bustling Altstadt. Bus stops are situated just outside the hotel, and the funicular station is right at the doorstep, making it very easy to get around. There is also a supermarket next to the hotel, which is convenient for picking up snacks or drinks.
We arrived at around one in the afternoon, before the official check in time. The hotel allowed us to store our luggage, which gave us the freedom to head out and explore. When we returned later in the evening, the check in process was smooth and efficient, and we were assigned a room on level two.
The room was large and spacious, with ample space to relax. There were chairs and a table, which made it comfortable for resting after a long day out. The bathroom was equally spacious and came with a bathtub. The bed was comfortable, although the pillows were a little too soft for our preference. Also, the footsteps from the room above could be heard but remained quiet during silent hours. Housekeeping and towel changes were done daily.
Overall, the hotel offered great comfort and excellent value for money. It was a very pleasant stay and a solid choice for anyone visiting Innsbruck.
IInvitéWhen systems replace people
Alpenpark Seefeld is, from an architectural and spa perspective, a high-quality hotel.
The materials, interior design and spa facilities show that a lot of investment and effort went into the physical space.
What failed completely during my stay was human communication.
A small misunderstanding regarding food turned into a deeply uncomfortable experience, not because of the rules themselves, but because of how rigidly and mechanically they were enforced.
Instead of clarifying expectations or simply explaining the system calmly, the staff reacted in a defensive, automated way, as if they were protecting a conveyor belt rather than speaking to a person.
At no point did anyone try to understand what I actually meant.
Instead, the situation was subtly reframed so that I appeared as someone “demanding something for free”, which was never the case. This role reversal felt humiliating and unnecessary — and it happened solely because no one paused for a moment to communicate as a human being.
The same pattern appeared again when I addressed the fact that my room heating was not working for two nights (later confirmed by technicians).
The response was not concern or responsibility, but a procedural answer: “You should have said something earlier, now nothing can be done.”
What connects these situations is not bad luck, but a systemic mindset:
rules over people, procedures over reality, defense over understanding.
This hotel does not have a problem with facilities.
It has a problem with conveyor-style perception of guests, where the goal seems to be closing interactions quickly rather than actually resolving them.
I am writing this not out of anger, but in the hope that the team pauses and reflects:
How did a paying guest end up feeling diminished, unheard, and mislabeled — in a hotel of this level?
With a shift toward real communication and accountability, Alpenpark Seefeld could be excellent.
Without it, even beautiful interiors cannot compensate for the emotional damage caused by robotic service.
IInvitéCe n'est pas notre premier séjour et ne sera pas notre dernier séjour à l'hôtel Kempinski Das Tirol, mais nous sommes habitués à un autre service. Cette fois, la chambre n'était pas aussi propre que l'hôtel Kempinski Das Tirol. La chambre était vieille.
JJohn Vincent (JV)*Reading the reviews prior of booking, one comment sticks in my mind was this hotel is a scam. First, I don’t believe as could be different experience. Also some says, staff are nice and friendly but there are also rude staffs.*
I was transferred to this hotel, i booked *junior suite* room with double sized bed. Sounds good right ? But it’s so, so.
Prior to check in, their policy is 2:30 pm. on the app is 2 pm. I arrived 1:36 and the reception want to charged me 15 euros, Instead I wait. She is rude, it reminds me the reviews, she is No customer service background.
The view from window is amazing, room is clean, bed is comfortable. However, shower is too short from the corner, I’m small but still not able to stand. Toiletries is on place, no room sleeper for cold floor. No mini bar, no tea or coffee (available in reception with charge), no pen and paper on desk and other basics on 4 star categories. The room is on attic, limited low ceiling.
Breakfast was basic, by the way the 2 young ladies are friendly, could be the trainees. What nice from selection is fresh orange juice from the machine, and freshly slice cured meat. The same lady from the reception is touching food with bare hand. Thanks I’m done of breakfast.
Sauna is stated as part of hotel facilities however it’s not functional on my 2 days stay. Reception said you have to wait 1.5 hours or to have notice ahead of time.
Overall, my first visit in Innsbruck was great however with this hotel was the last. Not guests service oriented.
UUtilisateur anonymeThe location is very good, right in the old town, you can walk around every day. It's near the Marktplaz bus stop, making it convenient to take the bus to go sightseeing. The day I arrived at the hotel at 10:00, I was able to check in right away, but I got a room on the 1st floor, on the hotel parking lot side, which made it noisy and smelled of cigarettes all the time. I couldn't open the window, but luckily the hotel had air conditioning. Overall, I was impressed. The front desk staff provided very good service. If you stay at the hotel for 2 nights or more, you also get a welcome card.
IInvitéRoom is huge and overall clean. Location was okay. Breakfast was good. Service was good too. Will book again this hotel. View from the view was awesome :)
IInvitéNous avons fait un voyage en famille de 5 personnes en Europe et nous avons dû dire que nous avons eu la meilleure expérience à l'hôtel Adlers. La proximité de la gare était bonne. Les vues des chambres étaient très attrayantes. Le personnel était également très patient et amiable. Tout en tout - une 10/10 expérience pour nous.
IInvitéLe prix que nous avons payé (€350/night) nous attendions plus. L'hôtel nous a facturé 200+ euros supplémentaires pour ajouter nos enfants à nos deux suites royales. Les toilettes étaient minces et écrasantes et ne sont que plus grandes que les vêtements de table. Quel hôtel «4-star» n'offre pas à ses clients une option de repas quand ils savent qu'ils sont au moins a20-min à pied de tous les plats voisins? Nous sommes très déçus de ce séjour et ne pouvons pas le recommander en bonne conscience.
IInvitéA very new hotel in innsbruck, opened this year. It’s very accessible as it’s near to innsbruck hbf and a small walk from the town area. As it’s a new hotel, the facilities are very new and modern. The rooftop bar has a good view of the Tyrol mountain range. The front desk staff are extremely friendly and warm.
KkoratakiLovely stay in the heart of Innsbruck
I had a great experience staying at a hotel right in the center of Innsbruck. The location was perfect — close to the old town, shops, and public transport. The room was clean and comfortable, and the atmosphere was very calm. One of the highlights was the breakfast in the morning — a good variety of fresh options to start the day. I’d definitely recommend this place if you’re visiting Innsbruck!
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