En séjournant à Wyndham Ion Majestic - Bentong, vous serez parfaitement placé pour explorer tout ce que Genting Highlands a à offrir.
Poursuivez votre programme de remise en forme en visitant le salle de sport.
Vous trouverez 6 restaurant dans l'établissement, offrant une variété d'options de restauration pour votre séjour.
Pour plus de commodité, bagagerie sont également disponibles dans l'établissement.
Lorsque vous arrivez à l'établissement en voiture, vous pouvez utiliser le parking gratuit.
« Disappointing experience – facilities and room maintenance need improvement
The Grand Ion Majestic development is quite impressive in size, comprising M1 (Wyndham Ion Majestic Hotel) and M2 & M3 (1001 Nights Hotel, Trademark Collection by Wyndham). We booked mainly because of the attractive images and TikTok videos showing the high-floor views, floating clouds and the many facilities available within the development.
Unfortunately, our experience did not live up to our expectations.
We were particularly looking forward to the floating-cloud views. However, during our stay, these views were apparently only available from the higher floors, around the 30th floor and above. At check-in, we were also informed that there was an additional RM50 charge for our higher-floor request, which we paid.
We stayed in M1 Tower, and this is where things became very confusing. The lifts in M1 display facilities located not only in M1, but also facilities in M2 and M3. However, many of these facilities are not directly accessible from M1. We, along with several other guests, spent quite some time trying to locate these facilities, only to eventually be told that they were in the other towers and required us to go back down to the lobby and walk across to another tower.
For example, Hard Rock Cafe is in M3, while some of the other advertised paid attractions such as Hoverland and the Sky Walk are in the other towers. This arrangement is not clearly explained, and the information displayed in the M1 lifts is therefore quite misleading. It would be much better if the hotel clearly indicated which tower each facility is located in and whether it is accessible directly from M1.
There were also several maintenance issues in our room. The room telephone was not working when we checked in. The TV cable was unplugged, and we had to call maintenance when the TV was not functioning properly. The shower dispenser holder was loose and kept dislocating. The balcony air-conditioning vent door could not be properly secured because the latch was jammed. During strong winds, the door kept banging, and we could also hear similar noise from neighbouring units.
The balcony itself had a nice view, but unfortunately there was no balcony furniture, so we could not sit outside and enjoy the view with a coffee. This was a missed opportunity, particularly for a hotel that promotes its high-altitude views as one of its main attractions.
We also tried the food at Cloof Café & Bar, but unfortunately found it bland and lacking in flavour.
Overall, the property looks impressive and has a lot of potential, but the actual experience did not match what we expected from the promotional material. The confusing layout between M1, M2 and M3, the lack of clear information about the facilities, the additional charges for higher floors, the room maintenance issues and the disappointing food all contributed to an underwhelming stay.
Unfortunately, based on our experience, we would not return to this property or recommend it to others.
. »