Publiée le11 janv. 2026
Invité
Very disappointing stay – not what you expect from Hilton
Unfortunately, our stay at Embassy Suites by Hilton Portland was very disappointing.
• The room was not clean enough.
• The air conditioner was extremely loud. We had to turn it off to sleep, and then the room became freezing cold.
• The sofa bed was extremely uncomfortable — you can literally feel the metal frame in your back.
• The King bed was sagging and very uncomfortable.
• Because it was winter, there should have been a thicker or warmer blanket, but there wasn’t. We were cold all night, and everyone got sick with body aches.
• Not even one complimentary bottle of water was provided. Water in the room costs $5.
• No slippers in the room, not even disposable ones.
• No laundry bag in the room.
• When hot water was poured into the cardboard cup they provided, it leaked and the bottom came off.
The hotel layout is very confusing. We couldn’t even find the pool or jacuzzi — signage and directions are very poor.
We couldn’t use the lobby restroom. When we asked the front desk, they said, “The door sometimes gets stuck,” but made no effort to help.
There were very few staff around — it felt like the hotel was understaffed or unattended.
TV services require personal subscriptions; otherwise, everything is paid.
Pillows caused serious neck pain.
Breakfast area feels like a converted shelter or basement. If you have claustrophobia, forget it.
Food quality is much lower than advertised — no honey at all, frozen bagels, and the toaster takes forever. By 9:00 AM, most items were already gone. They said “water,” but there was none. It’s no different from a basic complimentary breakfast. The only good thing was the omelet station, because it was freshly made.
Location-wise, for the price, it’s not terrible — about a 30-minute walk to Moda Center. However, in cold weather, you must cross a bridge and walk along the river, so dressing very warmly is essential.
Do not walk late at night. You have to use stairs from the bridge into Old Town, which felt unsafe. Even during daytime, while walking with my family, we were approached and asked if we wanted to buy *****. I would be lying if I said we didn’t feel scared.
The area around the hotel looks abandoned, with homeless people on almost every corner.
The night we stayed, we heard gunshots — 7 or 8 times — coming from the street right in front of the hotel.
This stay was far below Hilton standards, and I would not recommend it to families or anyone looking for comfort and safety.
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Prix par nuit à partir de :932 DKK
Publiée le17 juill. 2022
WANGHYUN,JOE
Bon parce que toutes les zones sont non-fumeurs
Ne jamais nettoyer comme dans la photo, mais pas poussières dans le tableau
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Prix par nuit à partir de :404 DKK
Publiée le13 juill. 2026
InvitéAfter entering our extremely small room, which I found out was called a standard queen I immediately noticed long hairs in the shower and on the bathroom floor, so obviously the bathroom wasn’t clean very well the baseboards, the floor, and just the overall appearance of the walls in the bathroom and in the room are just pretty beat up and well worn. The door knob on the outside of our hotel room was falling off and the TV did not work. When we came back to our room a few hours later the TV was indeed fixed. However, the brightness was on the lowest setting and I thought I could simply adjust it from the remote, however There was no settings that were accessible from the remote to alter the brightness of the picture so no tv that night as I didn’t want someone coming up to our hotel room at 10 PM. Just the overall feeling of the hotel room is very grungy. We were kept awake until midnight when I couldn’t take the noise coming from the neighbors and had to get up, get dressed, go pound on their door and ask them to keep it down. The noise and the slamming of doors all throughout the night is completely unbearable and there’s no chance of sleeping more than 1 to 2 hours at a time before being awakened by slamming doors or people talking so loudly in the hallways. The walls are paper, thin. The hotel lobby, where you can sit and have a drink or a meal is kept absolutely frigid. We just strongly believe for the price there are so many better options of a cleaner, quieter much better maintained hotel. It also appears that most of the servers at the Lobby bar or rooftop bar are so young and inexperienced and ask the silliest questions and look so perplexed at the questions that they are asked that it lacks such professionalism. While none of them were rude, they were certainly inexperienced. This was our second time staying there thinking that a second visit would provide different results when in actuality the second visit was worse than the first. So that being said, I could not give this hotel a good review at all.
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Prix par nuit à partir de :858 DKK
Publiée le15 oct. 2024
PanigaleV4
Location :
This depends on the guest's purpose of visit, but mine was for business.
Having said that, the nearby train rail which runs all day long including late-night and early-morning does not help (You can hear this from the entire hotel).
There is a small pizzeria, which seems to be attracting the town's 'night-crowds', and you can hear their V8 muscle engine at late night, which also did not help (You only hear this from one side of the hotel).
Other than those two noise issues, the hotel is located at a very quiet and calm part of the town neighboring to many business buildings.
Cleanliness :
It's been newly renovated not long ago and things are clean and tidy.
However, the hotel only offers a light duvet so I pulled out the fleece like blanket from the closet and it had many strands of hair stuck to it. This was my second time staying here and I had this same experience the first time I stayed so it proves that the hotel does not wash these blankets.
Service :
Check-in & Check-out was smooth and staffs were friendly. Also, the room cleaning service was good.
My only complaint is, that it does not offer a in-room slippers.
I am fully aware of environmental issue regarding disposable products but this is only thing you really need from the hotel, and is very difficult to bring along &/ buy, when you are traveling. I completely agree with not offering tooth brush, hair comb, razor & etc. but I really wish and expect to be offered a pair of slippers from a premium brand hotel. I think Mariott is big enough to come up with a creative way to offer slippers to its guests for their comfort & conveniency, in a way that doesn't harm our environment.
Facility :
It has a nice lobby with large TV showing news or sports games. Offers a small snack bar with drinks. All clean and nice.
Also has a fitness gym facility and a washing machine / laundry room. I only found out this time (2nd time staying here) but if I am back, I will be using them for sure.
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Prix par nuit à partir de :795 DKK
Publiée le31 juill. 2025
Christopher
Hyatt Centric était un hôtel super propre, sûr et incroyable. Il était situé dans une excellente partie du centre-ville (à côté d'un café Stumptown!). L'hôtel est conçu de manière très douce avec des chambres spacieuses et propres. Le personnel a été très utile pour répondre aux questions et pour ouvrir une bouteille de vin et donner des verres de vin pour boire le vin dans ma chambre. Voyage en mariage avec mes parents.
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Prix par nuit à partir de :1 146 DKK
Publiée le24 juin 2025
Invité
We were very disappointed to discover that there were no kitchen essentials, I guess we didn't study the fine print to understand that, but honestly.....not even a cup to get a drink out of??? No icemaker in the hotel, and no way to make ice in the freezer in the room? The pull out bed had no bedding or pillows. There was ONE roll of toilet paper for three of us for three nights. NO HAND TOWELS is ridiculous!!! When I asked about them the clerk said we should just use our washcloth. The bath towels were tiny and inadequate. But, by far....the worst thing about this place was there was NO HOT WATER in the shower!! It was clear the lever had been purposely adjusted to stop in the straight up position not allowing the lever to be turned left toward the hot water side. After we all had to endure a lukewarm shower I asked at the desk about it and was told we would need to exit the room for their repair person to adjust it. So we did. The next morning? Even colder!!! That alone, I believe warrants a full refund. OH.......and to top it off....a crazy lady shouting profanities was in the parking lot and the desk clerk solved the problem by...bringing her into the hotel to be with all of us. How is this right? How is this any way to run a brand new hotel. How is this place worthy of the Choice hotel brand? It is not. I fully expect a representative to contact me for a partial credit. Cold showers are not what I paid for. Thank you.
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Prix par nuit à partir de :680 DKK
Publiée le7 avr. 2026
Invité
L'hôtel a fait une impression mixte.
Commencez par les positifs :
Il est très confortable dans un quartier agréable, vert et tranquille, à proximité du centre-ville.
Personnel amical et amical à la table frontale.
Interessant design de chambre.
Parking spacieux disponible pour les clients de l'hôtel.
Grandes chambres.
Les désavantages sont maintenant :
Les murs minces et les sols creux ont fait très difficile de dormir. Le son est fondamentalement inexistant. Le jeune couple qui était dans la chambre suivante a clairement joui de leur temps ensemble, ce qui a malheureusement fait une expérience très inconfortable pour nous. En outre, le réfrigérateur dans la chambre était extrêmement bruyant non seulement il hume fort quand il courait, mais il faisait aussi des sons de coup constant.
Le petit déjeuner était exceptionnellement pauvre.
Il y avait deux petites télévisions dans la chambre, les deux très inconvenant pour la vision, et les services de streaming n'étaient pas disponibles.
Le personnel de la maison était intrusif dans une période 20-minute, ils ont balayé la porte trois fois (et même essayé d'ouvrir la porte une fois), apparemment essayant de nous dépêcher, même si c'était encore avant le temps de checkout.
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Prix par nuit à partir de :938 DKK
Publiée le8 juill. 2026
InvitéPros: Spacious and clean rooms. Conveniently located just off the highway but far enough to avoid most traffic noise on 97.. The breakfast was enjoyable, featuring scrambled eggs, potatoes, and a self-make waffle station.
Cons: Severe, disruptive room noise. Throughout the entire night, an intermittent, guttural, rattling wheeze—sounding exactly like a struggling car engine—kept us awake.
What made this particularly frustrating was the lack of proactive management. I submitted a quiet-room request upon booking (which went unanswered) and reiterated it at check-in. Around midnight, unable to bear the noise, we asked for help and a friendly staff member kindly provided us with extra earplugs, but they weren't enough to block it out. When we reported the issue to a third staff member during checkout, she gave an emotionless response, said she would ”take a note,” and immediately walked away.
The hotel was not at full occupancy; the upper floor was completely dark, and the parking lot was less than half full at both 10 PM (check-in) and 8 AM. We travel extensively—both globally and locally in places like Bend—and have never encountered this. Had the hotel simply given me a heads-up or accommodated my request, I could have brought my industrial-strength earplugs from home. A little communication at no extra cost goes a long way.
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Prix par nuit à partir de :759 DKK
Publiée le26 avr. 2026
Invité
We enjoyed the elegant look of the hotel. The staff was welcoming. We had a great breakfast at Gracie’s. Would definitely recommend to anyone.
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Prix par nuit à partir de :652 DKK
Publiée le4 août 2022
Tiffany Glass
L'hôtel est très ouvert et ne se trouve pas tous en collision, il se déplace en fait à travers 4 bâtiments dans une zone de la ville. Il est très bon de trouver la suite avec le jacuzzi et le balcon.
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Prix par nuit à partir de :940 DKK