I am writing to formally express my serious concern and disappointment regarding the handling of my personal belongings left in the refrigerator during my recent stay at your hotel.
We stayed at Hilton Portland Downtown from December 23 to December 24, occupying Rooms 416 and 417. Upon checkout, a full box of prescription medications was accidentally left inside the refrigerator in one of the rooms.
I want to be very clear about the nature of these items:
The box was full and intact
It contained injectable prescription medications, clearly medical in nature
The medications were stored inside the refrigerator, not left out in the room
These items were obviously not trash and are easy to identify as medical supplies
Given these facts, I find it extremely concerning and unacceptable that:
The items were apparently discarded or mishandled, and
No attempt was made to contact me to confirm whether these medically critical items should be kept.
At a minimum, I would expect hotel staff to recognize that refrigerated injectable medications are not garbage, and that such items require verification with the guest before disposal. The failure to do so reflects a serious lack of care and responsibility, especially considering the medical importance of these medications.
These medications are essential for managing chronic health conditions, and their loss has caused significant distress and inconvenience. This situation could and should have been avoided with a simple phone call.
Nous aimerions cet hôtel et tout était parfait, sauf pour deux choses ... Premièrement, il n'y avait pas de savon, ce qui était sûrement juste une surveillance par l'équipage de nettoyage. Deuxièmement, et c'était le problème beaucoup plus important : la douche a été construite incorrectement. Il n'avait qu'une température (le plus chaud possible!) et une valve en marche. Il était impossible de prendre une douche sans être éclaté par l'eau. La chambre n'a pas été très bien placée, mais elle a été très bien placée.
We really like the corner room with city view that we got. It was clean, smell good, the windows are clean, able to see the city. The only thing that bothered us a little is the fact that the rooms are not soundproofed. We could literally hear anything coming out of other rooms lol. The staff at the reception were nice and welcoming. The rooftop bar was cool and beautiful, the price is super reasonable - seemed to be short staffed though. The organization of the place wasn't great at all and the guy at the entrance checking ID wasn't nice, he looks like he doesn't want to be there. But overall, the hotel, the bar and most of the staff were really nice and welcoming :)))
La chambre était belle. Le service de la maison n'existait pas. Demande de service de la chambre ... ils ont indiqué que nous devrions le demander le jour précédent. Même quand nous avons eu... ils n'ont même pas fait le lit. Le bureau frontal a été confondu à l'entrée et a essayé de me faire facturer une fois que j'ai déjà payé.
Tout le chemin sur 101, ne pas vivre enfin dans un motel, la chambre est super. J'ai ouvert plusieurs milliers de kilomètres et il y a une chambre si bon marché. Cela représente une très bonne satisfaction.
The hotel is a decent place for a stay in Protland if you care safty in the city and want a quiet relaxing experience.
The hotel seems attached to the University and the design is kind of Japanese style. Room is clean but not that quiet we could hear the TV sounds the whole night of the other room. Breakfast is very simple but good for the price.
L'hôtel est dans le centre-ville, sans son propre parking, mais le parking public est situé au sous-sol de la station-service près de la station-service de la neige, environ 35 coups par nuit. Cinq minutes à pied de l'hôtel, une croisière est passée dans un coin.
La chambre est plus petite, un lit est équipé de deux couvercles, avec un bain, très compact. Le liquide de lavage est très fragrant.
Le service de la réception est bon, parce que le sommeil est plus doux, la consultation peut-elle changer la chambre à l'arrière de la route, et elle est également utile.
Il y a un plats mexicain à 10 minutes à pied de l'hôtel, Lechon, il est recommandé. Il est recommandé de faire des champignons, des Ribes grillés aussi.
Room was clean and quiet. Bed was comfortable.
Curtains would not close all the way. Bathroom exhaust fan and one bathroom light fixture did not work at all. Notified management about these upon checkout and they seemed responsive.
Bien
106 évaluations
7,8/10
Prix à partir de
89 €
par nuit
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8.4/10
Très bien
DDr. PuppioC'est un ancien hôtel..., au centre-ville.
Il est proche de Apple Store.. , comme 10-15 minutes walking.
La chambre est très confortable.
Pas de problème avec les ascenseurs.
Le petit déjeuner est très bon.. (omelée délicieuse).
Il y a quelques béguins qui dorment (habitat) les marches latérales autour de l'hôtel.
Je resterais encore.. ! !
QQIXINL'emplacement de l'hôtel semble un peu éloigné, mais il est très pratique de conduire non loin de l'autoroute. Parking gratuit. Les équipements de l'hôtel sont un peu vieux, mais l'ensemble est correct. Environ trois étoiles
BBrandy LynnAre staying was very nice. The room was nice and clean and the bed was really comfortable. So when we got to the Ramada the only problem that we had was is that they didn't bother to tell us and it wasn't posted in the website that they charged a $75 deposit fee that is refundable that time that you leave. And then the other problem was more so a bigger deal so to say because me and my husband were only 10 minutes late cute breakfast they said and at that time it was 9:10 a.m. whenever their hours are posted breakfast hours are from 6:00 a.m. to 9:30am . So the lady working told us that we were too late for breakfast and toast that we missed it and there's nothing that she could do about it to help us. Keep in mind that she was cleaning up all the leftover breakfasts like the sausage and bagels and everything she put it all on the plate and then she acted like she took it to the kitchen just to watch her take the whole plate of leftover breakfast food and she threw it in the damn trash can. Now I don't understand why we can have had at least a leftover food because their hours for the breakfast were marked wrong and we were not late for breakfast as posted yet they still did not give us any thing.. now I'm pretty sure that you know there was no reason for her to be rude like that to guess who paid $80.00 for 1 night and then not even get any breakfast at all. When I saw her put the foods in the trash can after telling us we couldn't have any breakfast made me feel like I never want to stay there again because I paid $80 for one night and I didn't even get the breakfast I paid for it in my hotel stay.
IInvitéL'hôtel a fait une impression mixte.
Commencez par les positifs :
Il est très confortable dans un quartier agréable, vert et tranquille, à proximité du centre-ville.
Personnel amical et amical à la table frontale.
Interessant design de chambre.
Parking spacieux disponible pour les clients de l'hôtel.
Grandes chambres.
Les désavantages sont maintenant :
Les murs minces et les sols creux ont fait très difficile de dormir. Le son est fondamentalement inexistant. Le jeune couple qui était dans la chambre suivante a clairement joui de leur temps ensemble, ce qui a malheureusement fait une expérience très inconfortable pour nous. En outre, le réfrigérateur dans la chambre était extrêmement bruyant non seulement il hume fort quand il courait, mais il faisait aussi des sons de coup constant.
Le petit déjeuner était exceptionnellement pauvre.
Il y avait deux petites télévisions dans la chambre, les deux très inconvenant pour la vision, et les services de streaming n'étaient pas disponibles.
Le personnel de la maison était intrusif dans une période 20-minute, ils ont balayé la porte trois fois (et même essayé d'ouvrir la porte une fois), apparemment essayant de nous dépêcher, même si c'était encore avant le temps de checkout.
TTiffany GlassL'hôtel est très ouvert et ne se trouve pas tous en collision, il se déplace en fait à travers 4 bâtiments dans une zone de la ville. Il est très bon de trouver la suite avec le jacuzzi et le balcon.
Nnicole.wants.adventureI arrived to quite late to my booking. The front desk staff was courteous and even offered me a cookie when I checked in. My room was clean and orderly. There were a few stains in the carpet, but nothing too bad. The shower was amazing and had two shower head. There were plenty of outlets through out the room for all of my devices including next to the beds. The room also had a little couch coffee table, microwave, and mini fridge which was super nice. They did charge for the bottled water in the room though. I paid extra when I booked my room to have breakfast included, the breakfast was great. Bacon, Sausage, Potatoes, Eggs, and Waffles. They also had bagels and some items in the salad bar area but I didnt mess with any of that. Overall it was a pleasant stay. My only complaint would be related to the parking. There wasnt very many parking spots to begin with and the spots were super small. It made getting in and out of my car very difficult when parked. The hotel was super easy to find and was right off of I-5. However, I will warn you that the entrance is tucked around on the backside.
IInvitéThe Siletz Bay Beachfront Hotel has an excellent location. The rooms are good and are reasonably clean. The hotel is aging somewhat gracefully but still has no air conditioning in the rooms. The service however is not friendly to fishermen staying there to fish for the outstanding Fall run of Pacific Salmon in the Siletz River. Specifically, the rigid office hours of 7 am to 10 pm are all but useless for fishermen. In 3 years of staying there I have yet to be able to take advantage of their free breakfast. Also, there is no freezer on site that is usable for fishermen. I was specifically denied access to a freezer for my fish fillets that is there (behind a locked door) for what are (IMHO) very bogus reasons. I also had issues with an extremely noisy ventilation system coming from somewhere other than my bathroom (reported after my first night but never fixed during my 7 nights there), hot water that would run out halfway through my shower, and a loss of TV during my last 2 days there. For all these reasons I will be looking to stay elsewhere when I return to Lincoln City to fish next Fall.
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