It’s actually a turn of fate that is leading me to write this kind of a review. I was going to give this place a 5 star review until a phone call disturbed my spa session at their extraordinary JIVA. I can’t give beyond 2.5 now.
First the good things:
1. The newly renovated Paranda serves very good Punjabi food.
2. JIVA spa here is the best I’ve been to in India especially because the therapist (Lha) knew what she was doing. Give her a raise!
3. Stunning view from both my rooms.
4. Gurleen at reception is FABULOUS and the check in process was smooth. She also accommodated my requests.
5. It’s a GREAT hotel all in all.
BUT
1. After checking out from one of the rooms (other one was occupied by teen daughter and her 2 friends. This was birthday staycation cum party), I had to go for my spa session. All bills were settled. The caller from reception asks me to come over because “we swiped your card for X amount when you checked out but money didn’t come to us. We need to see the proof.”
2. When My daughter and her friends checked out (I was still in the spa) she was told the same. Fortunately, she had my handbag with my cards AND the CC receipt I had saved. I usually never ask for the customer copy but I’m SO GLAD THAT I DID THIS TIME.
3. Now, nowhere in the world will you ask to give a proof for the payment already made and embarrass your patron. The reception staff did it TWICE.
4. When I raised it at the time of leaving the hotel, not even a sincere apology was extended. Only, “we’ll try to figure out why this was done”.
5. Minor irritants that I could have ignored but am unwilling to do so now: there was absolutely NOTHING in the minibar. Not even a can of soda. Heck, I had to call the room service to get the glasses. No fruit/snack/nuts/cookies. Yes, sometimes people like a quick munch—especially to take medicines—and can’t wait for room service. Yes, we can happily pay for minibar contents.
6. The fridge in my room wasn’t working. When I checked out, I took the Coke can that I ordered last night ***** to the poolside while I awaited my spa appointment. The beverage was warm and I requested for ice. I was asked if the can was bought in-house before they provided service. Whoa! If you are reading this, Taj Surajkund guys, please check my room service bill.
7. And this takes the cake—on the drive back home the girls (14, 15 and 16) told me that someone knocked at their door multiple times during the night. When they looked through the magic eye, they saw an eye staring back. They got scared as hell but didn’t wake me up because they know I sleep early. Each time the knock happened, they’d get into a huddle and clutch a glass bottle each in case a break-in happened. They were scared to call the reception because they probably didn’t want nuisance on a hard-earned pajama afterparty. Maybe it was a badly behaved guest who was pulling this prank…they thought.
Again, I could have let this slide but not now…this is not what one expects in India’s oldest hotel chains.
So, what was supposed to be a fun, relaxing, and uplifting staycation turned into something of a bitter aftertaste. And after having spent A LOT OF MONEY for just one night staycation, I am forced to leave this review here.
Ce service hôtelier est excellent ! Ils s'occupent de tous vos besoins. Il y a beaucoup de choix dans le petit déjeuner. La chambre est grande et les installations sont agréables. Il y a la piscine sur le toit et l'ambiance est bonne. Surtout le ***ager à la réception M. Akshay est vraiment sympa ***ager prenez soin de tous et souriez toujours.
Stayed at Lemon Tree Hotel, Sector 68, Sohna Road, Gurugram with friends and had a pleasant experience overall. The rooms were clean and comfortable, and the location was convenient for getting around the area. The staff was courteous and helpful, and the amenities provided were good for a short stay. While there is still some room for improvement, the hotel offers good value and a comfortable stay. A nice option when visiting Gurugram with friends.
Hôtels à Haryana50 % des visiteurs choisissent cette zone
CCherrylamba142024.08.11
Taj Gurugram feels like my second home in India. I stay here for at least 10-15 days every six months and always enjoy the exceptional service and hospitality this hotel provides. They do their utmost to ensure a comfortable and safe stay, which is especially important when traveling solo. Special mention goes to Ritesh from the housekeeping department, who took great care of my room and kept it in excellent condition throughout my stay. I will definitely choose Taj again for my next visit to Gurugram.
A proximité de la route, les équipements de la maison sont corrects, équivalents à un hôtel express domestique. Il y a des bars et d'autres endroits autour. Les fenêtres ont un bon effet d'isolation acoustique, mais l'isolation acoustique de chaque pièce ne semble pas très bonne. Mon collègue habite à côté de moi et m'entend éteindre les lumières.
The hotel is clean and well facilitated with great food! It takes a little bit from the center of Gurgaon but the quality except for the staff is great. Gym and pool are good to use.
The staff did not set the water bottle and I asked. A staff member came to my room with them and asked for a good review by using a Google map review. Also, as bugs were in the hotel room, a staff changed my room to other. The staff said she would bring my stuff to a new room but it was not finished and I brought them to a new room. Sometimes I could not understand the staff.
La chambre était propre, le design général était simple et élégant, et le personnel était aimable et poli. Le petit-déjeuner proposait un large choix, comprenant des produits de base, des boissons aux fruits et des produits laitiers. Riche et savoureux, il a été très apprécié.
Une belle expérience hôtelière. Service aimable et considérable, environnement agréable, propre et bien rangé, vaut la peine d'y retourner. Bon choix pour rester, peu importe les vacances ou les affaires. Si la prochaine fois là-bas, j'irai certainement
Rooms are clean but a little worn. Bed was firm but ok. The bathroom wallpaper was peeling and a little bit dirty from water / humidity from the shower. Water was quite hot and good pressure in shower.
Breakfast was good and reasonable amount of choice but not really a
any regular salad options. Table service was great and worth the stay alone ! Tv was not setup properly and I could not choose a working CNN channel to catch up on news. Location was a bit awkward to get to, taxi driver had a make a few u turns in rush hour traffic adding abt 30 mins to our already long journey. (LKO to Gurgaon).
Still a good standard of service, which is why we chose a Hyatt. (Couple traveling from USA).
Bien
130 évaluations
7,9/10
Prix à partir de
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9.2/10
Excellent
NNishtha GautamIt’s actually a turn of fate that is leading me to write this kind of a review. I was going to give this place a 5 star review until a phone call disturbed my spa session at their extraordinary JIVA. I can’t give beyond 2.5 now.
First the good things:
1. The newly renovated Paranda serves very good Punjabi food.
2. JIVA spa here is the best I’ve been to in India especially because the therapist (Lha) knew what she was doing. Give her a raise!
3. Stunning view from both my rooms.
4. Gurleen at reception is FABULOUS and the check in process was smooth. She also accommodated my requests.
5. It’s a GREAT hotel all in all.
BUT
1. After checking out from one of the rooms (other one was occupied by teen daughter and her 2 friends. This was birthday staycation cum party), I had to go for my spa session. All bills were settled. The caller from reception asks me to come over because “we swiped your card for X amount when you checked out but money didn’t come to us. We need to see the proof.”
2. When My daughter and her friends checked out (I was still in the spa) she was told the same. Fortunately, she had my handbag with my cards AND the CC receipt I had saved. I usually never ask for the customer copy but I’m SO GLAD THAT I DID THIS TIME.
3. Now, nowhere in the world will you ask to give a proof for the payment already made and embarrass your patron. The reception staff did it TWICE.
4. When I raised it at the time of leaving the hotel, not even a sincere apology was extended. Only, “we’ll try to figure out why this was done”.
5. Minor irritants that I could have ignored but am unwilling to do so now: there was absolutely NOTHING in the minibar. Not even a can of soda. Heck, I had to call the room service to get the glasses. No fruit/snack/nuts/cookies. Yes, sometimes people like a quick munch—especially to take medicines—and can’t wait for room service. Yes, we can happily pay for minibar contents.
6. The fridge in my room wasn’t working. When I checked out, I took the Coke can that I ordered last night ***** to the poolside while I awaited my spa appointment. The beverage was warm and I requested for ice. I was asked if the can was bought in-house before they provided service. Whoa! If you are reading this, Taj Surajkund guys, please check my room service bill.
7. And this takes the cake—on the drive back home the girls (14, 15 and 16) told me that someone knocked at their door multiple times during the night. When they looked through the magic eye, they saw an eye staring back. They got scared as hell but didn’t wake me up because they know I sleep early. Each time the knock happened, they’d get into a huddle and clutch a glass bottle each in case a break-in happened. They were scared to call the reception because they probably didn’t want nuisance on a hard-earned pajama afterparty. Maybe it was a badly behaved guest who was pulling this prank…they thought.
Again, I could have let this slide but not now…this is not what one expects in India’s oldest hotel chains.
So, what was supposed to be a fun, relaxing, and uplifting staycation turned into something of a bitter aftertaste. And after having spent A LOT OF MONEY for just one night staycation, I am forced to leave this review here.
MMatjaž CaterGood location, terrible hygene and cleanliness, poor service. In my room lights in the bathroom were designed to always be turned on - the receptionist said that it's required by law. That's a big fat lie, but okay. Main problem was the cleanliness and lack of hygene besides that I couldn't sleep well when light was turned on in the bathroom.
TTo the moon hodlL'hôtel était agréable à séjourner, l'hospitalité n'était pas très bonne, le personnel n'était pas disponible à ce moment-là. La nourriture était bonne.
Séjour globalement incroyable.
柠柠檬苏打A proximité de la route, les équipements de la maison sont corrects, équivalents à un hôtel express domestique. Il y a des bars et d'autres endroits autour. Les fenêtres ont un bon effet d'isolation acoustique, mais l'isolation acoustique de chaque pièce ne semble pas très bonne. Mon collègue habite à côté de moi et m'entend éteindre les lumières.
DDongdorodongLes installations sont bonnes et le personnel est si difficile
Et le dernier jour, vous allez proposer un taux de checkout.
Le voyage d'affaires était si confortable !!!
NNamanKala51Beautiful property. Really well built and laid out. We stayed at the one bedroom Premier Villa. It was spacious, very well lit up and the interiors were very nice. Bathroom was amazing with a skylight above the bathtub. His and Her sink + separated shower and toilet areas were a great add on. The property is very green and one would hear birds chirping, peacocks calling, hens, turkeys, white pekins around the property with some rabbits, guinea pigs, emus and even a horse in the pack . Pool area is ideal for the kids and even adults. There is cart service that one can avail to go around the property or even get a bicycle. But the property is perfect if you want to go for a stroll and check out all the amenities. Food quality is good. Buffet has a decent variety. Staff is well trained and looks after you well. All in all a great experience. Definitely recommended
AAmarpreetNous avons été deux couples voyageant ensemble et nous avons eu un excellent séjour à cet hôtel. Notre accueil et notre transfert à l'hôtel étaient super confortables malgré la longue marche pour arriver aux véhicules de transfert.
Le salon du club est toujours servi par Rohit Singh Bisht (Butler) et votre autre personnel.
Le petit déjeuner est passé à la maison de votre Sous Chef Regan B***a Chowdhury pour préparer des pâturages et d'autres délicieux pour notre soeur vegan.
IInvitéRooms are clean but a little worn. Bed was firm but ok. The bathroom wallpaper was peeling and a little bit dirty from water / humidity from the shower. Water was quite hot and good pressure in shower.
Breakfast was good and reasonable amount of choice but not really a
any regular salad options. Table service was great and worth the stay alone ! Tv was not setup properly and I could not choose a working CNN channel to catch up on news. Location was a bit awkward to get to, taxi driver had a make a few u turns in rush hour traffic adding abt 30 mins to our already long journey. (LKO to Gurgaon).
Still a good standard of service, which is why we chose a Hyatt. (Couple traveling from USA).
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