Hôtels avec Spa à Jilin, Chine

實話實説，酒店的設施、環境、衞生以及地理位置都不錯，值得給滿分，走路到網紅牆不到一公里，早餐也很豐盛可口，唯一的瑕疵就是服務。首先，定了三個標間，有長者有孩子，麻煩前台給安排三個相鄰的房間方便照顧，結果前台接待臉臭的不行，説已經安排好的房間，告訴其他客人了。行吧，為什麼沒有人提前告訴我給我安排的哪個房間呢？結果安排了不同樓層的房間。不通人情在這家店體現的淋漓盡致。其次，下午四點多到店的，結果告訴我房間還沒有收拾出來，還得等一個小時，那請問我第二天下午四點退房你們同意嗎？果斷聯繫攜程客服後，結果告訴我馬上可以入住了，原因我就不説了，不過這件事得給攜程上大分，以後還會在這個平台訂酒店。

J'ai vraiment aimé ma expérience ici! 🌻 La chambre était confortable et confortable. Le printemps chaud était propre, spacieux et coloré ! Je pourrais trouver des serviettes secs partout. Et aussi des gens très ouverts à l'aide. Les employés étaient très gentils, ils ont toujours trouvé un moyen de me laisser se sentir bienvenu. Le bébé est en train de se faire voir. Wang. - Oui. - Ça va aller. Merci pour votre bonté et votre service. C'est dur 🫶🏽 Il y a aussi de nombreux endroits autour de l'hôtel à explorer.

La vie est la plus mémorable et la plus heureuse de la population ! Premièrement, un gare de station de fer haute voiture a déjà un conducteur envoi. Si la zone de paysage a besoin de passer le bus à tout moment, vous me rattacherez et vous passerez à la flotte. Après, l'hôtel est super-sneeuw. L'hôtel m'a aidé à mettre à niveau le type de chambre. Le style est en bois japonais. Le paysage est plus élégant que la neige. Il y a beaucoup de chats et de chats qui sortent de façon aléatoire. Le personnel du pouls est super bon, je vous prie de manger les caractéristiques locales 𩠌: sac à manger, le petit déjeuner est bon, comme dans d'autres hôtels continentals 𠮶 Pour manger, je suis désolé. La chaleur change d'eau chaque jour. Je suis super mignon, je suis en pleine piscine, je dois faire la neige le deuxième jour, donc l'expérience de la marche avec les paquets d'hôtels est super positive, je suis en pleine neige, je suis blanc. J'espère que la prochaine fois que vous allez à Changbai Mountain, vous pourrez vous réinstaller 😍😍😍

Hotel provided a fantastic experience. The hotel's strengths are its cleanliness, great breakfast, and excellent amenities. Our room was spotless and well-maintained. The breakfast offered a delicious and impressive variety of hot and cold options to start the day. After being in the cold weather all day, the best part was relaxing in the clean, quiet, and spacious hot springs. Highly recommend!

Отель расположен неплохо, в номере чисто, ремонт, все принадлежности есть, завтрак нормальный, единственное, что огорчило, это девушка на ресепшене, она злая и не приветливая!!! А так отель отличный!!!

Beyond Five Stars: Sheraton Changbaishan & Manager Xiao Xie Turn Hiccups into Hospitality Highlights Our family holiday at the Sheraton Changbaishan was transformed from a great ski trip into an unforgettable story of genuine human kindness, thanks entirely to Front Desk Manager Xiao Xie. His service didn't just meet expectations; it redefined them. From Late-Night Arrival to Instant Support Arriving on the late Spring Airlines 9C7751 flight at 21:21, we were weary travelers. Xiao Xie, on his night shift, welcomed us with calm efficiency. He masterfully explained our extensive 6-night package—daily skiing, hot springs, water park access, and shuttle service—making it all instantly clear. The Heart of Hospitality: Personal Intervention What sets Xiao Xie apart was his proactive help when small obstacles arose. He didn't just give directions; he provided solutions: 1. WeChat Pay Hiccup: When we couldn't access a convenient unmanned shop due to a mobile payment issue, Xiao Xie didn't hesitate. He stepped in and paid for our items first, trusting us to settle it later. This act of personal trust and immediate problem-solving was astounding. 2. Power Bank Rescue: Realizing we needed a portable charger, he seamlessly assisted with the rental process, ensuring we stayed connected. 3. Hot Springs Ticket Resolution: When there was a minor glitch redeeming our included Hanna Hot Springs tickets, he took personal ownership. He didn't just make a call; he followed through until the issue was resolved and we gained entry, preserving our evening of relaxation. 4. Local Guide: Beyond the resort, he offered fantastic recommendations for local eateries, leading us to some of our best meals during the trip. A Testament to Exceptional Service Xiao Xie operated with a philosophy that no guest concern was too small. His assistance during the night shift was particularly valuable, providing a constant, reliable point of contact. He embodies the true spirit of hospitality—anticipating needs, solving problems with grace, and investing personally in the guest experience. The Verdict The Sheraton Changbaishan offers a fantastic product: a seamless booking, incredibly valuable ski/activity package, and comfortable amenities. But Xiao Xie is the soul of the place. He turned potential frustrations into memorable demonstrations of care. Thank you, Xiao Xie, for your exceptional kindness and professionalism. You didn't just manage the front desk; you managed our entire experience, making it perfect. We will return, in no small part because of the service culture you exemplify. Highest possible recommendation. This hotel and its staff, led by individuals like Xiao Xie, deliver not just a stay, but a truly worry-free and heartwarming holiday.

Xinxin at the front desk provided exceptional service. They upgraded our room for us, fearing that we might not be comfortable with the heating system. They assigned us a room on a higher floor, which was also very quiet. Xinxin was genuinely friendly and the room was clean and tidy. Experiencing the local customs and culture in Northeast China was very warm. The hotel’s location, with a mountain to the left and the Changying Film Museum across the street, is excellent. The breakfast was also quite good. We would definitely come back if given the opportunity.

Le service de majordome de Chen Yuanyuan est excellent. Dès mon arrivée à la réception, j'ai pris l'initiative de vous saluer, de vous enregistrer, de m'emmener dans la chambre et de vous offrir des cadeaux attentionnés. J'ai également répondu à toutes les questions sur les voyages et j'ai été sincère et enthousiaste ! Même si les installations de l'hôtel sont un peu vétustes, elles sont dans l'ensemble très bonnes ! Les points bonus apportés par le service sont super

Номера очень даже приличные, чистые, теплые, удобные. Выбрали этот отель что бы переночевать две ночи, пока ходили по магазинам в Хуньчуне. Завтраки скромные, но позавтракать хватает. Расположен не в центре, но в новом районе города, современном. Такси всегда под рукой, в любой район города отвезут и привезут. В отеле сауна на 4 этажа, но в ней не был, времени не было. Понравился отель.

The staff were very kind and we were impressed by their sincere attitude toward the guests. We booked the Gyegok trekking through Trip.com, but as foreigners, we had trouble communicating with the trekking company. The manager helped us, and we had a wonderful time that will remain a pleasant memory. If we have the chance to come to Changbai Mountain again, we would definitely choose this hotel. The rooms are spacious, clean, and well-maintained. We are truly grateful for the warm hearts of all the staff. Also, grilling skewers and enjoying a glass of soju in the hotel parking lot was an unforgettable delight.