Hôtel à proximité de City Centre,Liverpool75 % des visiteurs choisissent cette zone
IInvité2025.08.24
I recently stayed at the Hampton by Hilton in Liverpool in Room 323. While my overall experience was great—the room was excellent and the price was fair—I have some feedback regarding the front desk service.
As a professional with 15 years in the hotel industry, I felt the welcome at reception was lacking. After my wife checked in, I arrived and went to the front desk to inform them. They were not very welcoming and didn't offer any directions to my room or to the lifts, even though this was my first visit. I believe your staff would benefit from additional training on guest interaction and hospitality standards.
This is not a complaint but rather constructive feedback to help you improve.
Hôtel à proximité de City Centre,Liverpool75 % des visiteurs choisissent cette zone
IInvité2025.12.11
Excellent location for a visit to Albert Dock and to the city centre for shopping. Staff are professional ,friendly and helpful. Lovely atmosphere and very clean. The onsite parking is a definite 5 stars plus. Thank you Ibis Liverpool you made my stay very special.
Hôtel à proximité de City Centre,Liverpool75 % des visiteurs choisissent cette zone
IInvité2025.07.04
We loved this hotel and would definitely stay again. Fantastic location and the room was large, clean and had everything we needed. The bedroom had ambient lighting which was nice until you need to put make up on. It lacked lighting and a mirror for getting ready.
When we arrived at 3 we were told the room wasn’t ready. We, along with several other families had to wait half an hour. It would have been a good idea to offer drinks while we waited.
Breakfast was good and plenty of choice.
Hôtel à proximité de City Centre,Liverpool75 % des visiteurs choisissent cette zone
GGareth Widdowson2025.02.22
Bel hôtel avec de grandes chambres. J'étais en première ligne et la musique et les gens qui profitaient d'une soirée dans les bars voisins étaient bruyants jusqu'à 4 ou 5 heures du matin… Heureusement, j'ai pu dormir, mais ce n'était pas idéal pour un dormeur léger.
Great stay at the Knowsley. The staff were friendly and there is parking which is a bonus. The rooms were generally clean but the dining area could have been cleaner - some crockery needed re-cleaning. The fire alarm went off mid way through the night but was quickly dealt with. The breakfast was OK - a good selection of food but the ingredients were of low quality and quite greasy. I'd stay here again however but would go elsewhere for breakfast.
L'hôtel de village de Bromborough était massif, très personnel et très propre. La chambre que nous avions était massive et avait 2 lits doubles. Grand salle de bains.. nous allions certainement rester à nouveau.
Hôtel à proximité de City Centre,Liverpool75 % des visiteurs choisissent cette zone
DDelboy2024.02.01
Pour moi, c'était un excellent rapport qualité/prix pour séjourner un jour de match. La chambre était immense et j'aime le vieux look traditionnel des chambres avec une immense salle de bain et un plateau thé/café substantiel. Il se trouve en plein centre-ville et même si je n'ai pas pu m'enregistrer plus tôt, ils ont pu entreposer mes bagages en toute sécurité pendant que je me promenais dans la grande ville.
Hôtel à proximité de City Centre,Liverpool75 % des visiteurs choisissent cette zone
DDickson Loi2023.11.14
Nous avons passé un agréable séjour de 4 jours et 3 nuits au Quest Liverpool City Centre. L'établissement se trouvait à 10 minutes à pied de la gare de Liverpool Lime Street, où nous avons pris un train direct depuis la gare d'Euston à Londres. Le studio est entouré de bons restaurants et de boutiques. Notre chambre était propre et bien rangée, ce qui a dépassé nos attentes. Très bien.
Hôtel à proximité de City Centre,Liverpool75 % des visiteurs choisissent cette zone
JJason2025.01.11
Nice decor, clean and good sized rooms. I stayed on the top floor. Great view from room and sky bar :-)
I will definitely return if in Liverpool for business or leisure with family (interconnecting rooms available).
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54 évaluations
9.4/10
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OMR 35
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8.6/10
Très bien
SSqrz_96Great stay at the Knowsley. The staff were friendly and there is parking which is a bonus. The rooms were generally clean but the dining area could have been cleaner - some crockery needed re-cleaning. The fire alarm went off mid way through the night but was quickly dealt with. The breakfast was OK - a good selection of food but the ingredients were of low quality and quite greasy. I'd stay here again however but would go elsewhere for breakfast.
KKennedy83Firstly the bad points-
*The Carpark was full of old furniture from the hotel and empty beer barrier preventing you getting parked,
*The hotel has turned into more of a party venue hotel rather than the beautiful hotel it was when I last came with my daughter 2018.
*tap in the kitchen area in our room only let out hot water and unfortunately the room stunk of what I could only describe as a sewerage smell? Whether the drains needed maintenance I’m not sure but I I just sprayed some deodorant around to help make it not smell quite as bad because I was so tired I didnt want to have to swap rooms.
*There was also no phone to call reception which I found strange and the remote for the tv was missing the back of it.
I put all this bad points down to the fact that when I previously came it was owned by someone who really cared about the maintenance and reputation of the hotel but now I’ve found it’s since been sold it seems the new owner isn’t as bothered and all what the shankley represented before eg, maintenance, luxury, football themed has kind of turned more into a tacky themed hotel and doesn’t feel classy anymore. I’d probably not stay here again as it’s not the same as it was and just the whole feel of hand hotel is different. It’s not the best if you have come with kids as there’s lots of drunken guests in the hotel and it’s noisey but thank goodness it’s a large hotel as you don’t hear the noise from downstairs. We were on level 3.
Our room was lovely and big with a large double bed and 2 twins pushed together, a kitchen area with tea bags and coffee (no biscuits but that didn’t bother us as we had snacks with us
The upsides were-
*Staff were pleasant,
*breakfast was amazing with everything you could possibly as for,
*hotel was mainly quiet on the 3rd floor, room was on the whole clean and had a hair dryer, iron and ironing board with a safe.
* . The bathroom was lovely especially the bath as it was a jacuzzi with a waterfall shower. Everything was clean from what I could see.
GGareth WiddowsonBel hôtel avec de grandes chambres. J'étais en première ligne et la musique et les gens qui profitaient d'une soirée dans les bars voisins étaient bruyants jusqu'à 4 ou 5 heures du matin… Heureusement, j'ai pu dormir, mais ce n'était pas idéal pour un dormeur léger.
DDelboyPour moi, c'était un excellent rapport qualité/prix pour séjourner un jour de match. La chambre était immense et j'aime le vieux look traditionnel des chambres avec une immense salle de bain et un plateau thé/café substantiel. Il se trouve en plein centre-ville et même si je n'ai pas pu m'enregistrer plus tôt, ils ont pu entreposer mes bagages en toute sécurité pendant que je me promenais dans la grande ville.
IInvitéI recently stayed at the Hampton by Hilton in Liverpool in Room 323. While my overall experience was great—the room was excellent and the price was fair—I have some feedback regarding the front desk service.
As a professional with 15 years in the hotel industry, I felt the welcome at reception was lacking. After my wife checked in, I arrived and went to the front desk to inform them. They were not very welcoming and didn't offer any directions to my room or to the lifts, even though this was my first visit. I believe your staff would benefit from additional training on guest interaction and hospitality standards.
This is not a complaint but rather constructive feedback to help you improve.
IInvitéWe stayed here the night before creamfeilds I will start with the good points .. Staff 10/10 so helpful and very good customer services skills.. cleanliness was top notch, the breakfast was plentiful, the mattress in the bed room was actually one of the most comfortable hotel mattresses I have stayed on and I was thinking we would get a lovely nights rest before our festival but on to the bad points. we had the worst nights sleep of our lives our room was facing the road. Now this road is busy throughout the whole of the night. It is non stop, you can hear every car, every lorry, every motor bike, every horn every engine zooming past all throughout the whole night ! We barely slept a wink !! We was shattered the next day. We told the staff the manager said to go through the app we booked on and we can get 20% back as they would of gave us a free breakfast for our trouble but we had already bought one . The manager and receptionist were so lovely. They do know this is an issue and have been trying to get something implemented from the company to resolve this issue as it’s not just us who have complained about this .. and unfortunately I would not stay here again until the issue is resolved and they got the triple glazing windows to reduce noise otherwise I would much rather book another hotel without the noise issues so I could get a good nights rest ..
JJanieLizNegative points from our stay
I travelled with my 11 year old grandson, I booked us a twin room, which we got. Unfortunately, the room was an adjoining room to a double and the ”activity” noises from the other room were so bad that we checked out at 11pm as I didn't want my grandson to have to experience that. It literally sounded like they were in the room with us. I would perhaps suggest that in the future you look at your guest list and unless adjoining rooms are with the same party, where children are in a twin, look to accommodate the couple in another part of the hotel where possible.
I was disappointed that we were expected to pay £5 each to use the pool as I have never stayed at an hotel where it is not included in the room price.
Positive
All the staff were really friendly and helped as much as they could. The night Duty Manager was especially helpful and empathetic to my room dilemma but was unable to find us an alternative twin room, only a double which was not appropriate for us.
We ate in the bar and the food was exceptional although a little pricey.
The location was good and the hotel was easy to find. Be careful when you leave as there are two speed bumps on the exit, and no matter how slow you are going, it feels and sounds like your cars insides are dropping out.
Rooms were spotless and beds very comfortable.
IInvitéWhen we arrived, we noticed we had been given a far inferior room than we've ever had before. The view was terrible. There was no fridge which we have always had before and the room looked 'tired'...in need of TLC.
I went to reception to tell them I was not happy. Anyway they did sort it. Gave us another room with a better view and the young girl on reception brought us an old, but working mini fridge.. so it worked out OK in the end ( I need a fridge to put some of my medication in.) Another lady on the desk was very curt when I said there was no fridge and stated....not all rooms automatically have a fridge in them. Sorry but I thought they did.
Whoever makes loose leaf tea in the restaurant needs to learn it is 1 tsp of tea per person and 1 for the pot. In this case 3tsp of tea and not half a teapot full. I kid you not. See pic below. We got a refund for some of the tea, but nit for the cream tea my friend had. My friend had ordered a cream tea and me, just a tea. Yet they brought a pot of tea for 2, which is the wrong etiquette for an order like this. Hence we only got 2 cups out of it, because of the amount of loose tea in there.
I think I have been spoiled by the superior standard of the rooms, when we have stayed before....I just presumed all their rooms would be like this
IInvitéAmazing experience at the Novotel Liverpool Paddington Village! Stunning lounge and room. Booked an executive room and we had ample space, great facilities, including coffee machine in room! Staff were very helpful, offering special packages that can be arranged for special events / anniversaries. Great views of the radio tower and cathedrals from Level 13 too. 5/5!
IInvitéWe loved this hotel and would definitely stay again. Fantastic location and the room was large, clean and had everything we needed. The bedroom had ambient lighting which was nice until you need to put make up on. It lacked lighting and a mirror for getting ready.
When we arrived at 3 we were told the room wasn’t ready. We, along with several other families had to wait half an hour. It would have been a good idea to offer drinks while we waited.
Breakfast was good and plenty of choice.
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