Hôtels avec bars à Delhi, Inde

*Poor hospitality - hotel staff lying to guests & downgrading guest’s room type during their stay* This is my second time staying at this hotel, as I find the location and facilities suitable. However, I am extremely disappointed this time due to the poor level of hospitality. I booked my stay from February 11 to 14 initially, and then added one more night on February 10. We arrived at the hotel at 23:45 on February 10. When we checked in, we informed the staff that we had two bookings. At first, the staff asked us to check out and check in again on February 11. This was very strange and inconvenient for us. After some discussion, the staff said we did not need to check out and check in again on February 11. The room type was also upgraded to a suite, and the staff assured us that this upgrade would be valid for the entire stay until February 14. On February 11, around 16:00, we received a call from the hotel informing us of issues on the entire 11th floor and requesting us to move to another room. This was very disturbing, as we had just checked in late the previous evening. Unpacking and repacking our bags exhausted us. The staff assured us that the new room would be of the same type as our current one. However, when we moved and reached the new room, it was a standard room. We are disappointed that the staff has been dishonest. How can a hotel downgrade a guest’s room during their stay? This is absolutely unacceptable. When we called the staff, they claimed that we had to leave the suite because it was full. The reason given earlier (issues on the 11th floor) was a lie. Moreover, we did not receive a room of the same type as our original one. This has been a completely horrible experience for us. When we returned at night, we saw that some guests were going to the 11th floor, which indicates there are no issues there. This clearly shows that the staff's explanation was false. I hope there will be an explanation. Is this discrimination because I am not a local Indian? I also believe that better training for your staff is needed. This kind of hospitality only damages the hotel’s reputation. I am also providing the upgraded and downgraded room type as a proof of this comment.

Séjour excellent dans l'ensemble. L'hôtel offre un cadre magnifique, un service attentionné et une ambiance très chaleureuse. Le personnel était toujours aimable et professionnel, rendant le séjour confortable et relaxant. Un bel exemple de l'hospitalité indienne. Je recommande vivement cet hôtel. 😊

La chambre présentait quelques équipements endommagés qui n'avaient pas été réparés rapidement. Dans l'ensemble, l'environnement, le service et le petit-déjeuner étaient excellents ! Très proche de l'aéroport de Delhi, transports très pratiques !

The hotel is a decent property located at a prime location in New Delhi. The rooms are a tad bit small and look a little dated. The house keeping team does a fantastic job of cleaning up each day and it feels good to be back to a well made bed and clean room after a long work day. The key cards seem to be a recurring issue with them needing repeated activation. Breakfast spread is decent and not much to brag about. In room dining is pretty expensive and is quite a deterrent. But the location helps to overlook a lot of the minor inconveniences.

Cela fait la troisième fois que nous descendons dans cet hôtel et nous n'avons jamais été déçus. Les chambres sont très spacieuses . Le grand lit est confortable. La salle de bain est fonctionnelle et très bien équipée ( sèche cheveux, produits de soin). Le personnel est très sympathique, souriant, disponible et arrangeant. Nous avons profité de la piscine. C'est très agréable quand il fait chaud. Et bien sûr l'hôtel est proche de l'aéroport. Ce qui est très appréciable quand nous arrivons tard dans la soirée où dans la nuit. Nous recommandons vivement cet hôtel.

More than likely the best luxury hotel in New Delhi, the food is as good advertised, the staff are doing all they coukd within the small room Taj hierarchy allows them. As I finally got the minibar deposit back, I have to give it the deserved 5/5 algorithmic vote for the 2nd night. The overpriced Minibar Scam I don't drink Sugar which is even more irritating. That said I know the price of an unhealthy soda can...which is literally sold for 10% the rpice 50 meters away with the same barcode. The overpriced common soda aka Minibar scam, is no longer acceptable. Hotels that insist on insulting their guests with over priced Soda Cans will no longer be Luxury hotels...make a note of this, all new Luxury Resorts offer free minibar and depositless instant checkin...self checkout...because they want guests to remember the stay...systematic harassment at checkout is not Luxury at all, hotels that can't change outdated and malignant policies will be left behind, the minibar overpiced sodacan makes guests assume the restaurant and rooms are also 10 times overpriced...the overpriced Soda Can is the diagnostic marker that any guest can easily identify with confidence. If a Hotel can't afford a Free Minibar it is not a Luxury Hotel. All High-End Luxury hotels offer Free Minibar as it costs little to nothing; it projects opulence and true Luxury. Guests don't question the price of their restaurants or accommodation as they no longer have an overpriced Soda Can to serve as their reference point of Value. Once Taj confirms they made it a brand policy to get rid of the Minibar scam, they will benefit greatly from fast checkin and prompt checkout & unnecessary deposits...there will be less adversial intepersonal energy with the guests, nobody wants to feel taken advantage of...getting rid of the outdated pre-internet Minibar scam is how the best Luxury Distinguish themselves from the lower class scam establishments

This hotel was truly a gem. While researching for hotels within the Mahipalpur area, there was so many options but reviews were subjective across different platforms. Took a risk with this and it was really good. Rooms were clean, room service was decent, everything was good. The breakfast buffet only was pretty mid with very few options, but nonetheless, everything with this hotel is good and as a foreigner, this had good cleanliness.

WelcomHotel Dwarka continues to be my preferred transit hotel whenever I travel through Delhi. The comfortable rooms, cozy beds, convenient location and consistently warm hospitality make every stay effortless and enjoyable. As a returning guest, I was pleased to see the launch of Del-One and wish the team every success with this exciting new concept. While I do find myself missing the extensive breakfast spread and familiar atmosphere of Pavilion, I look forward to seeing Del-One evolve and establish its own identity. A special thank you to the team for always making me feel welcome and at home. It's the thoughtful service and genuine hospitality that keep me coming back year after year.

J'ai passé une excellente nuit dans cet hôtel. La chambre était spacieuse et propre, et le lit était très confortable, ce qui m'a permis de me détendre complètement. L'emplacement de l'hôtel est également très pratique, avec des restaurants et des attractions facilement accessibles à proximité. Le personnel était aimable et m'a fait sentir comme chez moi. Je le recommande vivement !

Fridge it working, not cold! Glasses hidden in drawer so don’t know they are there. Fire doors on landing out of sync Charged for buffet we were asked if taking dinner, told buffet or Japanese, chose Japanese, paid for directly and charged for buffet on bill. Good job husband went to check bill! Japanese restaurant good! Coffee in cafe bar good! Staff polite