It was ok. The location is great and that’s what you are paying for really. Right across from Windsor castle. The information says it’s been updated. It has not. The paper on our ceiling was coming down, the bath tub surround was molding, the shower head was not even a shower head but maybe circa 1969’s spout. There was some sort of grease or dirt on the tile below the sink. I wiped it up so the next person would not have to see it as clearly housekeeping did not. The water was hot though so there’s that. The linens were clean. It was good enough for a night I guess.
The welcoming and helpfulness of the receptionist was very nice, he was a kind person. The bathroom was good size, you can move around properly. The only thing I really missed that you have no access to open the window, and for me comes down to -you have to breath in the previous guests smell- The local bus costs £1.75 and runs every half an hour (which is not much) plus airport shuttle bus charges you £6.50 both runs twice in an hour. It’s is a nice quiet please, unfortunately there is no shops around the area, but despite this I still recommend this place. The level of cleanliness worth to stay.
A beautiful estate and so much to explore nearby. It's quite close to Windsor center and only a few min drive away from Windsor Castle. The layout of the hotel was a bit confusing at first because the main hotel reception is a little hidden, but easy enough to find after one or two attempts! The room is reasonably spacious for two and fairly clean. I only wish there was a fridge!
One of our curtains fell on the second day of our stay. We were out when it happened and found it fallen when we got back. We went to reception to let them know (this was around 1pm) and they said they'll send someone over to take a look. We waited in our room until 6pm, called reception again, and no one came. We went down to reception the next day to inquire again and were told that maintenance had left for the evening, but that they will be sent to our room straightaway the next morning. We went out the next morning, came back, and found the curtain completely removed!! No replacement. We asked reception if someone was going to come replace the curtain and they basically said they couldn't fix it at this point, and that they could change us to a twin bed room (we were originally in a double) that was much, much smaller. Not the kind of situation I would expect from a hotel that flaunts its customer service.
We also asked for room service on all three nights and not once were our bedsheets/duvet changed (we had an orange juice stain in the middle of our bed that was still there every day).
Overall the location is great and the hotel is super aesthetic, but we didn't like the fact we had to stay in a curtain-less room for 2 nights with no compensation or alternative (and had to chase them to even do something about the fallen curtain).
La chaise était pleine de poussière. Pas de savon ni de lavage à main fournis et, à la demande, pas fourni. Notre chambre au-dessus de la salle à manger avec fenêtre de baignade était constamment bruyante avec portes ouvertes et fermées et des articles déplacés en et en dehors. Le centre de la ville est très bien situé, le centre de la ville est très bien situé.
Super hôtel, parking gratuit, chambres plus grandes, pas particulièrement neuves, mais la salle de bain et la chambre ont des radiateurs. Parce qu'il est autonome, le trafic est très pratique. Surtout pour le petit-déjeuner de l'hôtel, le barbecue est fortement recommandé, le steak au barbecue est très délicieux et l'environnement du restaurant est bon.
We stayed for my partners birthday. I contacted the hotel to let them know of the special occasion and they put some balloons in the room, as well as a small cake plate saying happy birthday which was a lovely extra touch. The pool is absolutely freezing though! The jacuzzi has been boarded over so is no longer there, which the hotel isn’t advertised on trip of having but I went on Google maps photos and saw a jacuzzi in the photos so assumed it would be there. The sauna and steam room were both quite dirty too the floor has chewing gum and other dirt on. The room was really nice, the walls are very thin though so you can hear everything from the rooms next door. Overall I would recommend this hotel for a stay but not for the spa facilities. Which is a shame as I booked this hotel specifically for the spa facilities which were a disappointment.
The lodge is a great location if you are going to the racecourse. We arrived at around 1:30 as the first race was at 2:30 and was told that if we wanted to check in early we would have to pay a fee of £20. When the races often start at around 2-2:30 this seemed unreasonable. I had to come out of he racecourse between races to check
In. I’ve stayed at the Lingfield racecourse hotel and they checked us in 12:30 as our room was ready. Went for breakfast at around 7:50 and there was no menus out, the staff seemed totally disorganised. There was no instructions on how to order food. The continental “help yourself” was ok but had very little fruit options. They did have alpro soya and oat milk as milk alternatives. The room was clean and tidy but very basic. It did have a free standing fan which was good in the warm weather. The bad was big and comfortable. The shower was nice and had shower gel. The customer service let it down a little.
Le rapport coût-efficacité est très élevé et il est difficile de se rendre à proximité de ce dernier. La chambre est propre et est adaptée pour voyager à Oxford et à Winsa. L'île de la route à grande vitesse près de l'hôtel est complexe et il faut regarder la navigation avec attention.
After requesting a quiet room due to having our 11 month old with us we were placed directly above the function suite for a wedding and while testing the sound system the floor below are feet curated and the noise was crazy.
The moved us rooms out of the original Manor House we requested and into the furthest room possible from all amenities on offer smaller than our original room, 3rd floor and no lift with a baby in a pram and lots of luggage. The room was also unbearably hot and a crazy sensor/light in the bathroom kept our son (and them us) all night.
Not sure if recommended staying here. .
Le service de la bar est fini à 1030 h. L'ascenseur est brisé, toutes les portes d'incendie sont ouvertes pour ouvrir l'escalier. Nous avons dit à la réception qui a crié et dit qu'ils savaient, demande pourquoi personne ne nous disait qu'ils essaient de le réparer. L'avez laissé à dix heures. N'a pas eu d'inquiétude avec le petit déjeuner juste rentré chez nous tôt, nous pourrions avoir une douche
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8.1/10
Très bien
UumsalimI had a great stay at this airport hotel. Despite being close to the airport, the room was very quiet, which was a pleasant surprise. Everything was clean and well-maintained, and the staff was friendly and helpful throughout my stay. I also appreciated the incuded breakfast, which was fresh and convenient. Overall, an excellent option for a comfortable and quiet stay near the airport.
IInvitéLe rapport coût-efficacité est très élevé et il est difficile de se rendre à proximité de ce dernier. La chambre est propre et est adaptée pour voyager à Oxford et à Winsa. L'île de la route à grande vitesse près de l'hôtel est complexe et il faut regarder la navigation avec attention.
EEmeraldSkiesA beautiful estate and so much to explore nearby. It's quite close to Windsor center and only a few min drive away from Windsor Castle. The layout of the hotel was a bit confusing at first because the main hotel reception is a little hidden, but easy enough to find after one or two attempts! The room is reasonably spacious for two and fairly clean. I only wish there was a fridge!
One of our curtains fell on the second day of our stay. We were out when it happened and found it fallen when we got back. We went to reception to let them know (this was around 1pm) and they said they'll send someone over to take a look. We waited in our room until 6pm, called reception again, and no one came. We went down to reception the next day to inquire again and were told that maintenance had left for the evening, but that they will be sent to our room straightaway the next morning. We went out the next morning, came back, and found the curtain completely removed!! No replacement. We asked reception if someone was going to come replace the curtain and they basically said they couldn't fix it at this point, and that they could change us to a twin bed room (we were originally in a double) that was much, much smaller. Not the kind of situation I would expect from a hotel that flaunts its customer service.
We also asked for room service on all three nights and not once were our bedsheets/duvet changed (we had an orange juice stain in the middle of our bed that was still there every day).
Overall the location is great and the hotel is super aesthetic, but we didn't like the fact we had to stay in a curtain-less room for 2 nights with no compensation or alternative (and had to chase them to even do something about the fallen curtain).
MManinoBien à l'arrivée nous avons été accueillis y le personnel sur la réception avec un sourire, Nous avons été donnés nos clés de la chambre à la chambre 114.The Les chambres étaient propres et belles et agréables plus ne pouvaient pas demander plus. Le restaurant, nous avons demandé un table pour 2 et nous avons demandé si nous avions réservé un table que nous avons dit non. Ma femme s'est assis quand elle est handicapée et j'ai passé au bar pour commander des boissons. 15 minutes plus tard, une jeune dame a apporté nos boissons, et nous lui avons demandé si elle pouvait nous apporter un menu qu'elle avait fait. J'avais demandé à Ger de revenir dans 5 minutes pour que nous puissions regarder le menu, 20 minutes plus tard, aucun signe du personnel où j'avais dû aller au bar et je me demandais si je pouvais commander un peu de nourriture et le jeune homme a dit que quelqu'un viendrait. La jeune dame est venue et a pris l'ordre. Nous avons reçu un coupe-cuttery qui a été tinté avec de la nourriture et détestable 15-20 minutes ou ainsi plus tard les débutants sont venus Alors les cours principaux. Si je voulais me siéger au bar et payer plus de 125:00 £ pour un repas et obtenir le service j'espérais que je paie cet argent, quoi que ce soit, mais je pourrais avoir assis dans le restaurant confortablement avec ma femme en pleine belle atmosphère mais J'aurais préféré aller sur la route au pub ou à un restaurant dans la rue et avoir un service beaucoup mieux, plutôt avoir un ***** qui se penchait sur la chaise derrière moi face à notre table où il était à pied de moi quand je mange.im pas une chose qui est rude mais l'hôtel doit savoir ceci
IInvitéJ'ai passé une nuit dans cet hôtel pour une courte escapade au château de Windsor avec deux amis. L'hôtel n'était pas en centre-ville, mais l'accès était facile. Nous avons marché environ 30 minutes pour arriver à l'hôtel, puis 30 minutes supplémentaires pour rejoindre le château, qui était un très joli quartier. La chambre était vraiment agréable : grands lits confortables, belle télévision (même si nous avions oublié le Firestick et ne pensons pas qu'il s'agisse d'une Smart TV), thé, café et bouilloire fournis. La salle de bain était propre, même si l'eau chaude était un peu difficile à faire fonctionner. Dans l'ensemble, nous avons beaucoup apprécié l'hôtel, à l'exception du bruit des enfants de notre voisin d'à côté, qui nous a vraiment empêchés de dormir, peut-être parce que nos chambres avaient une porte communicante (fermée à clé), mais nous entendions les parents parler vers minuit et les enfants se réveillaient en hurlant à 5 h du matin ! Du coup, nous n'avons pas pu bien dormir. Je pense que si nous avions eu une autre chambre sans portes communicantes, cela aurait été parfait. Le personnel était adorable, mais lorsque nous lui avons annoncé la nouvelle le lendemain, elle nous a dit qu'ils nous auraient changé de chambre, mais qu'il était inutile de changer de chambre à 5 h du matin, alors que nous devions partir à 10 h. J'ai aussi oublié ma brosse à dents et on m'a donné un joli petit kit dentaire avec brosse à dents et dentifrice ! Je recommande de séjourner ici, mais renseignez-vous pour savoir si votre chambre est communicante, car vous préférerez peut-être éviter cela.
Nnae0511Adequate hotel for the price.
Mattress and pillow were slightly uncomfortable.
Due to the hotel being a wedding venue, I was kept up at night due to the wedding music from below.
OOllieSmithFirst receptionist we dealt with was really nice but then she had to ask a colleague for help with our check in and she was extremely rude. Having booked an executive room, we were told we didnt get access to the executive lounge as hadn't booked direct. Load of rubbish. Went to our room, quick call to Hilton Customer Care and they confirmed we did have executive lounge access so went back to reception.
The hotel is really comfortable, big spacious rooms, nice beds, bathrooms with shower and bath. Water wasn't free even in executive rooms which was a bit of a shock (£2.50 a bottle).
Executive lounge was nice but service much cut back from last time I stayed at few years ago. Fridges empty most of the day, snacks not topped up. Dirty cups everywhere etc. Evening snacks was good but again, reduced compared to what they used to offer. Spirits and prosecco was a nice touch though.
Breakfast served in the restaurant for executive room guests. Really nice selection, mostly buffet but eggs and omelettes cooked to order. Nice coffee.
Staff on the whole are really friendly and welcoming (apart from the receptionist on day one). We had 3 nights here and enjoyed it.
There is a shuttle bus from terminal 5 to the hotel door which is £6.80 per person or you can take bus number 5 which stops on the road outside the hotel for £1.50. If staying more than one night, there is buses to Windsor, legoland, Slough and hounslow (for the tube to central london).
IInvitéTout allait bien.
Mais rien de plus.
Les draps étaient propres, la salle de bain aussi.
Les surfaces de la pièce auraient pu nécessiter un peu plus d'attention.
Le matelas du lit était correct, le canapé-lit ou le canapé était très inconfortable même pour le poids d'un enfant.
Les fenêtres ne protègent pas la pièce des bruits extérieurs.
Tout le personnel était très gentil et plus que serviable.
GGo MissPriddyIt was a nice comfortable room and stay. Cost effective with breakfast.
Systems were down so checking was delayed and held us up. Room was too far for my sister to walk as she suffered with a leg injury and found it difficult to walk to and from the room. Accessibility was not considered despite noting it on the booking so she couldn't have the desired shower room as expected. Could be because of the system issue. The room was spacious and nice, hall a little bland, hall carpet a little tarnished possibly due to footballers and co footfall as it's connected to the stadium so perfect for footballers and families at match time. Entrance clean and inviting. There are 2 floors ,no lift so this must be considered if you cannot walk far. Lobby and breakfast hall was clean, and buffet breakfast was nice. Staff were friendly. FYi- my uncle received complimentary benefits for the long check in issues and delays. My sister and I didn't although it would have been nice too, since we waited long also. Overall it was nice but and I would stay again.
IInvitéI had a wonderful experience staying at the hotel. The facilities were well-maintained, the atmosphere was welcoming, and the overall service was of a very high standard.
I would especially like to commend Kiran at reception for her outstanding professionalism and support. She ensured that our check-in process was seamless and efficient, addressing everything with a warm and courteous approach. Her attention to detail and commitment to providing excellent customer service truly enhanced our stay.
Overall, a great experience, and I would highly recommend this hotel.
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