Location -
Very good. Opposite Niigata Station, exit from Bandai Square. There is a Lawson opposite (Station side), and a 7 eleven next to the hotel. Located right along an entire street of food. Don Quijote is a 7 min walk away.
Room -
Huge, clean, comfortable. Beds and pillows were very comfortable. Lighting was a bit rigid and oddly placed, but not a big deal. Housekeeping does a great job.
Front Desk Service -
Queues on weekends are very long. Check in took 15 to 20 mins on a Saturday. Staff did their best to speed up the process by getting guests to fill up the information cards while waiting.
Staff don't interact or smile much. They can't speak English so you need Google Translate. They had 1 foreign staff on duty (who I assume can speak English on, as her colleague after struggling for so long to understand, turned to ask her before she helped). If not, she just stood there quietly, without offering any help of assistance, even though she immediately knew what we were asking for.
Amenities -
They don't provide the standard cotton wool and buds, have to purchase at extra cost.
There is green tea and coffee sachets provided for you to take in the lobby, as well as ear plugs.
Wi-Fi connection -
Strong connection, but a little spotty as connection will drop randomly.
Onsen/Lounge -
Very small, very crowded. While I was there, only 3 or 4 hair dryers, and all were being used by guests who were hogging it for over an hour as they were applying face masks, etc, so most people left with their hair wet. Weekends are definitely a lot more crowded, so avoid weekends if you can.
There's also a lounge area with 3 massage chairs, books, vending machine and big sitting area on the same floor.
Overall -
Great and enjoyable stay. Will stay again if we are in Niigata.
L'hôtel est bien situé, juste à côté du centre de conférences. Le personnel est aimable et efficace. Cependant, il manque de certains équipements pour un hôtel cinq étoiles.
Il n'y a même pas de bar, mais un salon de saké avec des distributeurs automatiques permettant de déguster différents sakés.
L'hôtel possède un très bel espace panoramique au dernier étage, avec un café et une boutique de souvenirs, offrant une vue imprenable sur toute la ville de Kobe.
Dans l'ensemble, ce fut une bonne expérience.
Le climatisation est centralement contrôlé. Il serait bon si la ventilation est meilleure. La situation est bonne, près de la station de Bandai City et de Niigata. La vue de Bandai City face à la rivière est magnifique.
L'hôtel, ouvert en 1978, témoigne d'une longue histoire et dégage une forte atmosphère de l'ère Showa. Son ouverture, de par ses installations et son emplacement, fut un événement marquant pour la ville de Niigata. Si les équipements sont un peu vieillots, ils sont propres, bien rangés et fonctionnels. Le service est excellent ; le directeur du hall, avec ses cheveux gris, ressemble à un majordome d'hôtel tout droit sorti d'un drama japonais du siècle dernier. La décoration de la chambre est de mon style nostalgique préféré, et la vue depuis la fenêtre donne sur le fleuve Shinano, le plus long du Japon, avec le pont Bandai en contrebas : un panorama exceptionnel. Cependant, la gare JR est un peu éloignée, et une course en taxi coûte entre 950 et 1 100 yens. Le quartier est relativement calme, avec peu d'izakayas et de restaurants ; on trouve sans doute plus de choix de l'autre côté du fleuve ou près de la gare JR. Une supérette ouverte 24 h/24 se trouve à environ 300 mètres en face de l'hôtel, ce qui est très pratique. Nous voyagions en voiture, et il y a plusieurs parkings en plein air de l'autre côté de la rue par rapport à l'hôtel, ce qui facilite le stationnement.
Nous avons passé un séjour exceptionnel au NASPA New Otani ! Cet hôtel est un excellent choix si vous visitez Yuzawa, surtout pour une escapade hivernale ! Le personnel était incroyablement chaleureux, accueillant et attentionné tout au long de notre séjour, nous faisant sentir comme chez nous, de notre arrivée à notre départ.
Notre chambre était spacieuse, propre et confortable : parfaite pour se détendre après une journée de ski. L’emplacement est idéal pour les amateurs de sports d’hiver, avec un accès direct aux pistes et un service de navette pratique jusqu’à la gare d’Echigo-Yuzawa, ce qui a facilité nos déplacements même par temps de neige.
L’onsen et les bains étaient relaxants et exactement ce dont nous avions besoin après une journée passée en plein air. Le petit-déjeuner et le dîner buffets étaient variés et délicieux, avec des options pour tous les goûts.
Bien que l’hôtel soit un peu excentré, la navette gratuite nous a permis d’explorer facilement les environs. En résumé, ce fut un parfait mélange de confort, de commodité et d’un service exceptionnel : nous le recommandons vivement !
Very good location! Room is tidy and clean! But the room is a bit hot because there’s no air conditioning! The switches are for heating! The hotel provides free storage of luggages! So good we left our luggages and take a trip to Yahiko village!
Located a short walk from the station, this would be considered a slightly higher level of business hotel. Beds are comfortable but breakfast is expensive compared to other hotels (2000 yen). There are a few restaurants nearby though
The hotel itself was nice, but the staff at the ski resort was horrible, the rentals are also not well maintained. The boards are not waxed, which makes it difficult to work with as there are a lot of flat routes which are difficult to avoid (Pony and village road were the flattest slope Ive ever seen in my life, I had to unstrap and walk and the board just wouldn't move). Ski resort staff were unfriendly and the rental staff was the worst, there was a lady there that was cold and rude. The only reason why the rental shop is surviving is probably because the equipments are salomon branded and that there is no other option. I would visit again but only because the routes are fun, Myoko long run was the best, but I would never want to rent from the shop again.
The food was very very good. For breakfast, you could choose from western or Japanese buffet. Western buffet is highly recommended, the omelette was the best ive eaten in my life and there was a diy risotto which was great as well. For dinner, there were 4 options, either buffet, steak, Japanese or shabushabu. All requiring reservations which is tough if you are checking in the evening as some might not be available. Highly recommend the steak, the food was good and the staff were amazing. Japanese was the hardest to get a reservation for but the food was quite underwhelming. The room was clean and ski lockers are also provided but it's tiny and can barely fit 2 boards. But I wish that in the toilet in the common area, you can adjust the tap temperature as the water is freezing cold.
Amenities wise, bottled water are provided daily, also, yukata was provided but you can only wear them to the onsen which was extremely troublesome as I had to change multiple times a day.
The hotel provides shuttle bus services to and fro jyoetsumyoko station which was easy to book. The bus drivers were also friendly and helped out with the luggage.
In summary, for a 5 stars hotel, it didn't live up to expectations, ski resort and rental staffs were unwilling to help and unfriendly. Also, some of the staffs could not speak Japanese which is puzzling for a hotel in Japan. If not for the amazing snow and slopes I would never come back.
The rooms are big and clean. There are facilities for us to wash the clothes at the coin laundry. Coffee are free all day long from a dispensing machine. Overall the rooms are clean and the bed are comfortable. Good stay
Très bien
256 évaluations
8,8/10
Prix à partir de
22 €
par nuit
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8,5/10
Très bien
IInvitéThe hotel itself was nice, but the staff at the ski resort was horrible, the rentals are also not well maintained. The boards are not waxed, which makes it difficult to work with as there are a lot of flat routes which are difficult to avoid (Pony and village road were the flattest slope Ive ever seen in my life, I had to unstrap and walk and the board just wouldn't move). Ski resort staff were unfriendly and the rental staff was the worst, there was a lady there that was cold and rude. The only reason why the rental shop is surviving is probably because the equipments are salomon branded and that there is no other option. I would visit again but only because the routes are fun, Myoko long run was the best, but I would never want to rent from the shop again.
The food was very very good. For breakfast, you could choose from western or Japanese buffet. Western buffet is highly recommended, the omelette was the best ive eaten in my life and there was a diy risotto which was great as well. For dinner, there were 4 options, either buffet, steak, Japanese or shabushabu. All requiring reservations which is tough if you are checking in the evening as some might not be available. Highly recommend the steak, the food was good and the staff were amazing. Japanese was the hardest to get a reservation for but the food was quite underwhelming. The room was clean and ski lockers are also provided but it's tiny and can barely fit 2 boards. But I wish that in the toilet in the common area, you can adjust the tap temperature as the water is freezing cold.
Amenities wise, bottled water are provided daily, also, yukata was provided but you can only wear them to the onsen which was extremely troublesome as I had to change multiple times a day.
The hotel provides shuttle bus services to and fro jyoetsumyoko station which was easy to book. The bus drivers were also friendly and helped out with the luggage.
In summary, for a 5 stars hotel, it didn't live up to expectations, ski resort and rental staffs were unwilling to help and unfriendly. Also, some of the staffs could not speak Japanese which is puzzling for a hotel in Japan. If not for the amazing snow and slopes I would never come back.
IInvitéEn général, j'aime cet hôtel chaud de printemps, construit sur le terrain de 16 maisons datées du 17e siècle. Mais la AC au magasin de boutique a été brisé hier et il était super chaud à y faire. Pas sûr si elle a été réparée aujourd'hui. Un sac à brosse ouvert sans paste dentaire a été gardé dans la salle de bain- ils m'attendaient à utiliser ou quoi ? Le service et la nourriture peuvent être meilleurs - mais ne le prenez pas mal - ils sont déjà bons - c'est juste que j'ai un très haut niveau, surtout quand nous parlons de nourriture. Je préfère les deux liqueurs gratuits - l'un vend l'autre vin de plum - fournis chaque soir 17:00-19:30. :) L'hôtel peut organiser de nombreuses activités d'expérimentation et de voyage et vous devez réserver en ligne à l'avenir.
KKibiwottLocation -
Very good. Opposite Niigata Station, exit from Bandai Square. There is a Lawson opposite (Station side), and a 7 eleven next to the hotel. Located right along an entire street of food. Don Quijote is a 7 min walk away.
Room -
Huge, clean, comfortable. Beds and pillows were very comfortable. Lighting was a bit rigid and oddly placed, but not a big deal. Housekeeping does a great job.
Front Desk Service -
Queues on weekends are very long. Check in took 15 to 20 mins on a Saturday. Staff did their best to speed up the process by getting guests to fill up the information cards while waiting.
Staff don't interact or smile much. They can't speak English so you need Google Translate. They had 1 foreign staff on duty (who I assume can speak English on, as her colleague after struggling for so long to understand, turned to ask her before she helped). If not, she just stood there quietly, without offering any help of assistance, even though she immediately knew what we were asking for.
Amenities -
They don't provide the standard cotton wool and buds, have to purchase at extra cost.
There is green tea and coffee sachets provided for you to take in the lobby, as well as ear plugs.
Wi-Fi connection -
Strong connection, but a little spotty as connection will drop randomly.
Onsen/Lounge -
Very small, very crowded. While I was there, only 3 or 4 hair dryers, and all were being used by guests who were hogging it for over an hour as they were applying face masks, etc, so most people left with their hair wet. Weekends are definitely a lot more crowded, so avoid weekends if you can.
There's also a lounge area with 3 massage chairs, books, vending machine and big sitting area on the same floor.
Overall -
Great and enjoyable stay. Will stay again if we are in Niigata.
IInvitéI’m giving my honest opinion. This is my first unsatisfied review for a hotel room. I was very disappointed by the room for the price I paid. I paid more for this room than what I paid for luxury upscaled room near Tokyo Disney. The photos online were very deceiving. When I entered my room, it was gross, i cringed, and my toes curled. I didn’t want to put my belongings down. The carpet was old and disgusting. The pull out couch bed was gross. There were stains on the couch back rest and the mattress. The sheet for the mattress was too small it didn’t cover the stained mattress. The beds were hard and didn’t feel clean. The shower curtain had a bad odor. The room was very dated. Since this hotel is pretty secluded and other hotels were booked we had to make do. I’m glad we only stayed one night. On a better note, the staff were very friendly and service was great. Location for skiing was amazing, and the free shuttle bus was fabulous. Naeba Prince Hotel really need to do better with their rooms. I was looking forward to bringing my entire family of 14 to stay a few nights next year, but after seeing the rooms, I will not stay here again unless they renovate their rooms which are in dire need of upgrades.
SShu KaiseiLe centre de l'hôtel est très bienvenu, avec un matcha et un snack complimentaires. A l'entrée, il y a même un joli jeu de Gachapon dans lequel vous pourriez gagner l'un de leurs produits Niigata/Yuzawa spécial!
La chambre était propre et spacieuse avec un lit confortable futon. Les bains publics étaient si gentils et bien entretenus. Si vous n'avez pas réservé leur petit déjeuner/séjour spécial, vous pouvez toujours dire avec 2 jours d'ordre avancé sur le bureau frontal. Absolument rester ici encore si jamais dans la zone 🫶🏼
LLieu Munn LoongMa femme et moi avons eu un séjour 3-night dans cette chambre Toyoko Inn Joetsu Myok Eli Nishi Gucci #1306 du 13 au 16 octobre 2025.
L'hôtel est juste à 1-minute à pied de la gare de Joetsumyoko. Le personnel de l'hôtel est amable et utile, et il n'est pas assez capable de communiquer en anglais.
L'hôtel est situé à proximité du centre-ville de cette ville très petite, il n'y a donc aucun centre commercial à proximité, sauf quelques restaurants à proximité de la gare et à une distance de marche confortable.
La chambre d'hôtel est le type typique de la petite chambre, mais très propre. Le lit et les pièges sont confortables pour nos aimants, et la petite salle de bain - à nouveau le type japonais typique - est propre et a une forte pression d'eau pour une douche confortable.
L'hôtel propose un petit déjeuner de cuisine simple à la maison, des variétés limitées, mais il est très confortable, ce qui donne un bon début pour la journée.
À SGD S$97 par nuit avec petit déjeuner, nous trouverons la valeur pour de l'argent et nous choisirons de rester ici si nous voyageons à Joetsu ou Myoko.
LLauraJaneLucassVERY large and spacious room (twin room) for Japan! Approximately a 10minute walk to akakura kanko resort and 15 to akakura onsen. The toilets were clean and ample for shared toilets and the showers were warm and good pressure - although the shower hose on the wall wouldn’t sit comfortably so it was a hand held shower.
Breakfast was ok, however if I was paying for it I would have been so disappointed ! Very minimal.
Having read previous reviews I was expecting amazing service however the service received was quite average. We were originally meant to get there at 8:30pm by train, at 8pm I called and told them we will now get there at 10pm. They said ok see you tomorrow morning, breakfast at 7:30. I asked how we were to get to the place and they said taxi (mind you myoko Kogen train station is a ghost town). They then said breakfast at 7:30 see you then. I asked what room were in, how we get in etc and there was a huge language barrier (just kept responding with see you tomorrow) . The person ended up coming to the station (to our surprise) then said they had been waiting there for 2 hours despite us having called at 8pm and spoken to them specifically. A lot of confusion.
They did drop each guest off at the resort of their choice each morning as well as to the train or bus station at the end of their stay, this was a nice touch which is common and needed for myoko.
SSze Yu FungMy wife and I visited this onsen resort in 2023 and we loved it. My wife especially likes the many onsens they have. We have always wanted to come here again and finally did after 3 years. Like three years ago, the room and facilities are very clean and well maintained everything just as they were. One thing did change and we are quite upset about it, is that the staff is not as enthusiastic as they were (there are some familiar faces, many new ones). I still recommend this place to everyone, Futaba is still the best compared to the other two onsen resorts we’ve visited in between. Hope they can figure out some way to motivate the staff and offer a better experience to guests.
DDaLa chambre est grande, c'est très bien, mais c'est très malheureusement que le sol est très loin, donc le fond est devenu bichobicho. Et, les installations de confort sont mauvaises, mais d'autres sont satisfaisantes.
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