Location -
Very good. Opposite Niigata Station, exit from Bandai Square. There is a Lawson opposite (Station side), and a 7 eleven next to the hotel. Located right along an entire street of food. Don Quijote is a 7 min walk away.
Room -
Huge, clean, comfortable. Beds and pillows were very comfortable. Lighting was a bit rigid and oddly placed, but not a big deal. Housekeeping does a great job.
Front Desk Service -
Queues on weekends are very long. Check in took 15 to 20 mins on a Saturday. Staff did their best to speed up the process by getting guests to fill up the information cards while waiting.
Staff don't interact or smile much. They can't speak English so you need Google Translate. They had 1 foreign staff on duty (who I assume can speak English on, as her colleague after struggling for so long to understand, turned to ask her before she helped). If not, she just stood there quietly, without offering any help of assistance, even though she immediately knew what we were asking for.
Amenities -
They don't provide the standard cotton wool and buds, have to purchase at extra cost.
There is green tea and coffee sachets provided for you to take in the lobby, as well as ear plugs.
Wi-Fi connection -
Strong connection, but a little spotty as connection will drop randomly.
Onsen/Lounge -
Very small, very crowded. While I was there, only 3 or 4 hair dryers, and all were being used by guests who were hogging it for over an hour as they were applying face masks, etc, so most people left with their hair wet. Weekends are definitely a lot more crowded, so avoid weekends if you can.
There's also a lounge area with 3 massage chairs, books, vending machine and big sitting area on the same floor.
Overall -
Great and enjoyable stay. Will stay again if we are in Niigata.
L'hôtel est bien situé, juste à côté du centre de conférences. Le personnel est aimable et efficace. Cependant, il manque de certains équipements pour un hôtel cinq étoiles.
Il n'y a même pas de bar, mais un salon de saké avec des distributeurs automatiques permettant de déguster différents sakés.
L'hôtel possède un très bel espace panoramique au dernier étage, avec un café et une boutique de souvenirs, offrant une vue imprenable sur toute la ville de Kobe.
Dans l'ensemble, ce fut une bonne expérience.
Lotte Arai Resort offers an exceptional experience for those seeking breathtaking views and excellent skiing opportunities. The resort’s stunning surroundings and convenient location make it an ideal destination for winter enthusiasts.
I found the dinner and breakfast expensive. As the price is expensive than other hotels we expected more variety but it was lesser than where we usually go. So were quite disappointed as I dont eat sea food and paying 3000 for break fast and 5000 for dinner when you dont eat fish is quite expensive and alcohol was quite expensive too.
There was lots of activity to do so we enjoyed that as we reached the hotel before check in time
Wonderful experience from start to finish. The hotel provides a shuttle bus from Echigo Yuzawa station therefore it is very convenient via Shinkansen from Tokyo. I do like the room design, it felt showa-era Japanese with a mix of western scifi at the same time, kinda like the film space odyssey. The receptionist was very kind and gave us discounts for ski lifts. Ski lockers were included so we could keep all our gear downstairs. There are many restaurants to choose from, best meal was the steak paella with the option to add extra meat at Edelweiss. Breakfast view from Kiyotsu restaurant was majestic, got to see the early birds ski while enjoying our meal. We were at the slopes pretty much from the morning until after the sun sets because there was night ski! After a whole day of skiing, resting at the outdoor onsen overlooking the snow garden was surreal, all the pains and aches just disappeared. To end the night, we watched the fireworks display from our room. We went to Naeba to ski but received far more than I expected. Thanks to all thestaff for the wonderful experience. We will be back soon and already planning a return.
Un excellent hôtel, le personnel de service n'est pas bon anglais, mais il a tout son possible de communiquer, il y a plusieurs employés chinois qui se rencontreront. Le buffet de petit déjeuner et dîner est très délicieux, le paysage de tout le village de vacances est très beau, adapté au voyage parents 🧳
L'hôtel, ouvert en 1978, témoigne d'une longue histoire et dégage une forte atmosphère de l'ère Showa. Son ouverture, de par ses installations et son emplacement, fut un événement marquant pour la ville de Niigata. Si les équipements sont un peu vieillots, ils sont propres, bien rangés et fonctionnels. Le service est excellent ; le directeur du hall, avec ses cheveux gris, ressemble à un majordome d'hôtel tout droit sorti d'un drama japonais du siècle dernier. La décoration de la chambre est de mon style nostalgique préféré, et la vue depuis la fenêtre donne sur le fleuve Shinano, le plus long du Japon, avec le pont Bandai en contrebas : un panorama exceptionnel. Cependant, la gare JR est un peu éloignée, et une course en taxi coûte entre 950 et 1 100 yens. Le quartier est relativement calme, avec peu d'izakayas et de restaurants ; on trouve sans doute plus de choix de l'autre côté du fleuve ou près de la gare JR. Une supérette ouverte 24 h/24 se trouve à environ 300 mètres en face de l'hôtel, ce qui est très pratique. Nous voyagions en voiture, et il y a plusieurs parkings en plein air de l'autre côté de la rue par rapport à l'hôtel, ce qui facilite le stationnement.
Comme mentionné dans d'autres avis, le petit-déjeuner était délicieux, avec un pain perdu et des omelettes de première qualité. L'établissement est facilement accessible pour visiter Niigata, et les prix sont raisonnables. Il est un peu ancien, mais nous avons apprécié son charme rétro. L'extérieur, qui rappelle un peu un grand paquebot, était également très réussi.
Located a short walk from the station, this would be considered a slightly higher level of business hotel. Beds are comfortable but breakfast is expensive compared to other hotels (2000 yen). There are a few restaurants nearby though
This is our 3rd week of 4 weeks exploring Japan and so far Yuzawa Grand is the best Ryokan Onsen experience we have had. We could have spent several days there it was sublime. We arrived in the morning and the staff were extremely welcoming, helpful and knowledgeable. We had been told by the tourist centre at the train station that the gondola wasn’t operational for 3 days; however the Yuzawa Receptionist assured us that it was operating and showed us that they were even able to sell us tickets at a discount. She gave us a map and bus timetable, showing us where everything was. They stored our backpacks for us and off we went exploring and had a marvellous time. We soaked our feet in the foot baths while having a treat before catching the bus to the mountains. We came back to our gorgeous room which had a coffee pod machine in it. Was so nice having a coffee in the morning looking out the window. We enjoyed relaxing in the beautiful Onsens before dinner. The buffet at both dinner and breakfast was incredible, everything so beautifully presented and incredibly delicious.
Highly recommend this gorgeous hotel. The staff are fantastic and the ambiance very peaceful.
Excellent
66 évaluations
9.2/10
Prix à partir de
VND 7 431 952
par nuit
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8.4/10
Très bien
GGuest from PhilippinesLotte Arai Resort offers an exceptional experience for those seeking breathtaking views and excellent skiing opportunities. The resort’s stunning surroundings and convenient location make it an ideal destination for winter enthusiasts.
KKibiwottLocation -
Very good. Opposite Niigata Station, exit from Bandai Square. There is a Lawson opposite (Station side), and a 7 eleven next to the hotel. Located right along an entire street of food. Don Quijote is a 7 min walk away.
Room -
Huge, clean, comfortable. Beds and pillows were very comfortable. Lighting was a bit rigid and oddly placed, but not a big deal. Housekeeping does a great job.
Front Desk Service -
Queues on weekends are very long. Check in took 15 to 20 mins on a Saturday. Staff did their best to speed up the process by getting guests to fill up the information cards while waiting.
Staff don't interact or smile much. They can't speak English so you need Google Translate. They had 1 foreign staff on duty (who I assume can speak English on, as her colleague after struggling for so long to understand, turned to ask her before she helped). If not, she just stood there quietly, without offering any help of assistance, even though she immediately knew what we were asking for.
Amenities -
They don't provide the standard cotton wool and buds, have to purchase at extra cost.
There is green tea and coffee sachets provided for you to take in the lobby, as well as ear plugs.
Wi-Fi connection -
Strong connection, but a little spotty as connection will drop randomly.
Onsen/Lounge -
Very small, very crowded. While I was there, only 3 or 4 hair dryers, and all were being used by guests who were hogging it for over an hour as they were applying face masks, etc, so most people left with their hair wet. Weekends are definitely a lot more crowded, so avoid weekends if you can.
There's also a lounge area with 3 massage chairs, books, vending machine and big sitting area on the same floor.
Overall -
Great and enjoyable stay. Will stay again if we are in Niigata.
JJohn HachiwareWonderful experience from start to finish. The hotel provides a shuttle bus from Echigo Yuzawa station therefore it is very convenient via Shinkansen from Tokyo. I do like the room design, it felt showa-era Japanese with a mix of western scifi at the same time, kinda like the film space odyssey. The receptionist was very kind and gave us discounts for ski lifts. Ski lockers were included so we could keep all our gear downstairs. There are many restaurants to choose from, best meal was the steak paella with the option to add extra meat at Edelweiss. Breakfast view from Kiyotsu restaurant was majestic, got to see the early birds ski while enjoying our meal. We were at the slopes pretty much from the morning until after the sun sets because there was night ski! After a whole day of skiing, resting at the outdoor onsen overlooking the snow garden was surreal, all the pains and aches just disappeared. To end the night, we watched the fireworks display from our room. We went to Naeba to ski but received far more than I expected. Thanks to all thestaff for the wonderful experience. We will be back soon and already planning a return.
LLieu Munn LoongMa femme et moi avons eu un séjour 3-night dans cette chambre Toyoko Inn Joetsu Myok Eli Nishi Gucci #1306 du 13 au 16 octobre 2025.
L'hôtel est juste à 1-minute à pied de la gare de Joetsumyoko. Le personnel de l'hôtel est amable et utile, et il n'est pas assez capable de communiquer en anglais.
L'hôtel est situé à proximité du centre-ville de cette ville très petite, il n'y a donc aucun centre commercial à proximité, sauf quelques restaurants à proximité de la gare et à une distance de marche confortable.
La chambre d'hôtel est le type typique de la petite chambre, mais très propre. Le lit et les pièges sont confortables pour nos aimants, et la petite salle de bain - à nouveau le type japonais typique - est propre et a une forte pression d'eau pour une douche confortable.
L'hôtel propose un petit déjeuner de cuisine simple à la maison, des variétés limitées, mais il est très confortable, ce qui donne un bon début pour la journée.
À SGD S$97 par nuit avec petit déjeuner, nous trouverons la valeur pour de l'argent et nous choisirons de rester ici si nous voyageons à Joetsu ou Myoko.
IInvitéRoom was spacious. But overall hotel is old and certain parts of it felt like stepping into North korea. But it was quaint and suited the old town vibes. Hotel provided free shuttle from echigo yuzawa station. Room only had Japanese tea cups and no spoons. Parts of the room had cobwebs and similarly at the onsen. They charged a 150 yen per person per day for onsen regardless if utilised or not. And this charge was not told to us through trip.com or during check in. Staff did not understand English at all. We had to use translator to communicate. The free dinner provided was nice for the first night then it became meh. And they strictly prohibited guests to bring own drinks to dinner as they had a drink menu. 350 yen + tax for a glass of coke. Staff were polite and nice.
DDaLa chambre est grande, c'est très bien, mais c'est très malheureusement que le sol est très loin, donc le fond est devenu bichobicho. Et, les installations de confort sont mauvaises, mais d'autres sont satisfaisantes.
IInvitéGd location , close to JR station , room very comfortable , rooms facilities well equipped , considering f guest , wonderful breakfast n dinner , many foods variety , tasty , impressed .
SSilverGeckoThis is our 3rd week of 4 weeks exploring Japan and so far Yuzawa Grand is the best Ryokan Onsen experience we have had. We could have spent several days there it was sublime. We arrived in the morning and the staff were extremely welcoming, helpful and knowledgeable. We had been told by the tourist centre at the train station that the gondola wasn’t operational for 3 days; however the Yuzawa Receptionist assured us that it was operating and showed us that they were even able to sell us tickets at a discount. She gave us a map and bus timetable, showing us where everything was. They stored our backpacks for us and off we went exploring and had a marvellous time. We soaked our feet in the foot baths while having a treat before catching the bus to the mountains. We came back to our gorgeous room which had a coffee pod machine in it. Was so nice having a coffee in the morning looking out the window. We enjoyed relaxing in the beautiful Onsens before dinner. The buffet at both dinner and breakfast was incredible, everything so beautifully presented and incredibly delicious.
Highly recommend this gorgeous hotel. The staff are fantastic and the ambiance very peaceful.
OOlivier - GillesNothing very new to tell since all the previous reviews say it all. The price is too high for the service. The best aspect of this hotel is its closeness to the slopes. The rooms are so-so, the lack of hooks is astounding for ski-oriented accommodation, the beds aren't particularly comfy, the breakfast isn't super good nor well supplied, there's hardly any WiFi reception anywhere, the common spaces are chilly, and let's not talk about the onsen.
The staff do try hard to make a difference, but meaning well doesn't always cut it. I'm still a bit disappointed by being offered no meaningful commercial gesture after agreeing graciously to switch rooms at the manager's request; in retrospect, as I'm writing this review, a ¥700 bottle of wine I didn't ask for made me feel a bit cheap. I ended up offering it to the staff during check-out.
We decided to ignore all the previous comments because we organized our trip late and are usually easy to please. But quite frankly, I don't understand why some issues haven't been fixed yet, even simple ones such as adding WiFi repeaters and adding hooks in the rooms.
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