Hôtels 5 étoiles à province de l'Est, Arabie saoudite

We are not satisfied just because one reason that, the first moment we arrived, do not give us the exactly correct room .    We booked Executive King Room With Sea view which is RMB1600 per night ,but they show us normal single room which is worth RMB800 per night !    They just do not give me correct room let us live small room, and also never tell us it could be lower price if we agree to live into small room. It is unfair !!     So we do not agree, we wait and wait asking them change us to correct room. We really need Executive King Room With Sea view. Finally they bring us to the correct room and we live that correct room “Executive King Room With Sea view” but it waist us waiting for one whole hour for just this situation.  We think they are not honest, we think surely it is very very simple they check via their computer their system they could very easy know it surely have the empty room “Executive King Room With Sea view”, but they let us wait for one h whole hour before we could enter the correct room.   In fact at that time we are so tired after more than 4 hours driving from Riyadh city to Al Khobar.    I am not satisfied for this matter.

such amazing hotel and service, the only comment that we have a corporate meeting that coordinated between the hotel and our company . and we have extra guest so it was so stressing that they asked to pay for the extras on time where sometimes we dont have enough cash or limits in our personal credit card they must have away to get preautherization or online payments to facilitate this process specially we are at the weekend. 

Expecting more from Grand Hyatt but this may not up to the usual Hyatt standard But the staff make the difference, they are friendly and attentive Room can improve better like proactively make up the room without asking for it, automatically refill more water but they deliver it quickly when asking for it, super efficient

Grand lieu Grand lieu J'avais une chambre avec vue, seule chose que je préfère faire un club pour enfants

فندق جميل يحمل الطراز القديم على شكل اسطوانه بالمنتصف فارغ والغرف تحيط به ..لا يوجد في الغرفة فخامة توقعته اجمل ولكنه قديم ومجدد او محدث والفطور متنوع ولكن بايت او قديم الكعك يابس. والكروسان ناشف ..لم يعجبني الفطور اطلاقا بالرغم من تنوعة الا انه غير جيد ..بالنسبة للاستقبال رائع جدا ..ومتعاون لابعد الحدود بالنسبة للباركسنج يوجد موقف خاص بعيد عن الشمس ..لا اعطيه خمس نجوم

The a brand renovated hotel with very great amenities and facilities. The service is awesome, and staff are very friendly.

خدمات الفندق رائعه ومميزه 🇶🇦 نشكر كل موظفي الفندق من استقبال ونظافه ودانا لوبي ما شاء الله التعامل راقي ومحترم ويقدرون الحالات الانسانيه ويحاولون يرضون العملاء بقدر الامكان ، وتلبية متطلبات العميل حسب طلبه ومتوفر مصلى للنزلاء الله يجزاهم خير ويعطيهم ألف عافيه 🙏🏼

لدى الفندق موقع جيد ومواقف خاصه للفندق واسع موظفين ودودين يشكرون على سرعه اجراءات الدخول والخروج