Équipements principaux : Piscine, Centre d'affaires, Café
Très bien
543 évaluations
8,6/10
1 nuit
À partir de SAR 444
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9.1/10
Excellent
IInvitéEmplacement idéal, à proximité de l'hôpital et des attractions touristiques de la ville. Excellent rapport qualité-prix et petit-déjeuner délicieux. Seul bémol : le parking se trouve à l'extérieur, de l'autre côté d'une route très fréquentée.
OorcacaMon séjour a été extrêmement agréable ! La chambre était spacieuse et lumineuse, offrant une belle sensation d'espace. Les équipements étaient complets et bien entretenus, ce qui était très pratique. L'hôtel bénéficie d'un emplacement idéal, dans un quartier de choix à proximité de nombreux centres commerciaux et restaurants. Les arrêts de bus et les attractions touristiques sont accessibles à pied, facilitant grandement les déplacements. La plage est également toute proche. L'hôtel était propre et bien tenu, et le service était chaleureux. En résumé, mon séjour a été confortable et sans souci. Je recommande vivement cet hôtel lors d'un voyage en Australie ; il offre un excellent rapport qualité-prix.
IInvitéIt was a bit painful from the get go checking in. You have to go to a different hotel a block over. There is nowhere to park to check in. I called the number to be put through to a call centre that isn’t on site.
Call 1: yes you can park in the visitor parking just buzz and they’ll let you in.
Call 2: while blocking the driveway I’m unable to find a buzzer that reaches reception. Operator sounds confused, I hang up and someone is coming out so I sneak in.
Call 3: I’m parked in visitor parks, go up the lift and come out at another building. She again sounds confused. If I go out the door I won’t be able to get back in without a fob, so I’m asking which way I should go. There are no signs to tell me how to get to Ivy and Eve apartments. I eventually find a worker who takes me around to reception. Sorted. Or so I think.
I check in with reception. The girl was really lovely and informative. So I think, until I reach the carpark of the next building I’m staying at. The sheet of paper she gave me says “your allocated car space is 131 and is located on 55. I drive in looking for level 55, car space 131. Neither of these exist.
Call 4: Where is my carpark? Am I missing something. Keep in mind every time I call I’m asked to give all my details so they can verify my booking so by now I’m pretty tired of it all. She finds my booking and says oh yes you’re in park 55 on level B1. (See photo for why I was confused!)
I drive around the carpark looking for a 55. It doesn’t exist. All carparks are labelled with a sign saying Art house and 4 numbers. Ok maybe it’s the last 2? Nope doesn’t exist. After driving around for a bit I realise there are numbers on the ground of the carpark that are completely different to the signs (I didn’t look at the ground because the signs said art house)
So finally I work out that this is my park. Another confused guest stops to ask me where his park might be and I explain it’s the floor ones not the art house signs. So I wasn’t the only one.
Ok so park the car, go upstairs to room 1106 which of course is on floor 10. Makes sense lol. As soon as I open the door I’m hit with a wet musty kind of smell. Like the place had been flooded and not allowed to dry out properly maybe? I opened all the windows and when that didn’t work I went and bought some air freshener to hide the smell a bit.
We left all the doors open all night and next day and the smell improved. The lounge chairs are not comfy if you’re looking for a stay in watch Netflix type staycay, but the beds are really comfy. The place was pretty immaculately clean so that was nice. And washer dryer were great to have.
If I had have known I’d need to go through all that checkin at another building I would not have booked. Maybe I missed the part that mentioned this? Ahh well we enjoyed our stay in general, it just didn’t get off to a good start.
IInvitéFirst, our request for a high floor was kindly accommodated—we were given room 11825 on the 18th floor, which features panoramic ocean views and elegant interiors. Many thanks to your team for that. In fact, my wife has a special request: could we please have this same room every time we stay at Dorsett?
Second, the thoughtful gesture of a card, chocolate, and a bottle of wine for our special occasion truly showed how much effort your team puts into making guests feel valued.
Third, both my wife and our child absolutely loved the pool and jacuzzi at Star Grand. So overall, our stay was amazing, to say the least.
But none of this would be possible without first acknowledging your wonderful hotel staff. You probably see hundreds of guests each day, yet you still take a personalized approach—staying in touch with each guest and understanding their individual needs. Honestly, I hope other hotels will follow your example and make this the gold standard for excellence in customer service. Our last two hotel bookings through Trip.com were disappointing, but fortunately, your hotel never lets us down.
The gold-accented interiors are striking and have become a signature look of your hotel. We’ll remember them just as fondly as we remember landing at Singapore Changi Airport. We recently bought a new house and have been decorating with gold-colored furniture from Koala Living. After staying with you, we’ve realized that our inspiration was inadvertently drawn from your hotel rooms.
We come to Dorsett every year and have never been disappointed. We look forward to returning again soon.
IInvitéJ'y ai séjourné plusieurs fois et j'ai toujours passé un agréable séjour. Propre et confortable. La piscine est un atout supplémentaire, même s'il n'y a pas beaucoup de places assises autour. Le personnel est sympathique et l'emplacement est parfait. Mon seul reproche concerne la caution : même lorsque je la demande, elle n'est pas remboursée. J'ai dû passer par ma banque à chaque fois pour la récupérer. J'ai peut-être simplement été malchanceux, mais l'hôtel ne m'a jamais remboursée ; j'ai toujours dû faire une demande auprès de ma banque pour la récupérer.
IInvitéThe Mantra Hotel has outstanding location. It is directly in front of the Woolworths supermarket - the best option in central Cairns. It's also virtually opposite (the esplanade side)the lagoon public beachfront swimming pool. Finally it's just a 5 minute walk from Cairns Cruise Terminal, with outstanding day trips to Green Island, Fitzroy Island and the Reef. I booked a sea view room. When you enter the room, you don't see the ocean, but a building across the road. However, the view from the balcony was amazing. The balcony overlooks the main features of lagoon on the sea front. During the day it is great view - the lagoon pools and sea in the background. At night you cannot see the sea (as to be expected) but you have the amazing lagoon lights, which makes it very desirable and even romantic. Our room was at the end of block, which overlooks a shopping mall (no car noise) - looking right from the balcony is the lagoon view and looking left is a mountain view. However, from 2:00pm to 6:00pm the sun comes directly into the balcony area, which means it unusable until sun sets. Of course if you don't mind baking in the sun on the balcony, this is not really a concern. The room itself is pretty basic. The mini fridge of OK and TV has domestic channels only - no cable TV for BBC/CNN. The bathroom is of a good size. There is combined shower & bath. However, when using the shower, it can slightly flood this bathroom. A shower curtain may be desirable because the glass panel is not sufficient enough. At $225 per night this hotel was not cheap and you can better deals by coming in the off-season OR going bit further down the esplanade, and choosing another hotel. The Mantra does have its own pool and it is wonderfully heated, with normal deck chairs you would expect at 4 star hotel. However, the pool gets very little natural sunlight, because it of its location between 2 buildings. Overall, the hotel has amazing location, and it is still recommended, despite the shortcomings mentioned. My final note: When we checked in, I was impressed with the level of service provided by the receptionist. She had a very welcome attitude and a wonderful personality.
NNickVery comfortable night sleep, room was clean staff were helpful.
Please note the lift is currently under construction so you may need to use the stairs, the stairs are not suitable for children as they have horizontal rails with large gaps. The restraunts buffet looked like it had a decent selection but we did not have it as it was $16each our two and three year olds.
Quel est le tarif moyen des hôtels 4 étoiles en Queensland ?
Pour les hôtels 4 étoiles en Queensland, le prix moyen en semaine est de SAR 1 119 et le prix moyen le week-end (du vendredi au samedi) est de SAR 1 245.
Quels hôtels 4 étoiles en Queensland disposent d'une piscine ?
Quelles sont les offres disponibles pour les hôtels 4 étoiles en Queensland ?
Trip.com propose diverses promotions et réductions pour les hôtels 4 étoiles. Vous pouvez consulter la page des promotions pour connaître les promotions offertes sur Trip.com.