Hôtels avec salle de sport à Suffolk, Royaume-Uni

Small double room, very soft mattress, bathroom was tiny, no surface for your washbag etc, very tatty bathroom suite, sink cracked from top to bottom, shower leaked so badly that the flooring was warped and leaked onto bedroom carpet leaving wet patch after each use.

Complaint about the cleanliness of my room at B&B Hotel I would like to make a complaint regarding the cleanliness and housekeeping standards of my room at your B&B Hotel. After the room had supposedly been cleaned, I noticed that the bed linen had not been changed. There were still visible stains on the bed sheet, and I also found several hairs on the bed. This gave me the clear impression that the bedding had not been replaced before my stay, which is unacceptable and raises serious concerns about hygiene. From what I could see, the only cleaning that had been done was vacuuming the floor, cleaning the sink, and wiping the table. However, the most important part of preparing the room for a new guest – providing clean, freshly changed bed linen – was not done. I have attached photos showing the stains on the bed sheet and the hairs left on the bedding. These clearly demonstrate the poor standard of cleanliness in the room. I am very disappointed with this experience, as it does not meet the level of cleanliness and hygiene that guests should reasonably expect from a hotel. I would appreciate an explanation as to why the bed linen was not changed and would like this matter to be investigated and resolved appropriately. I look forward to your response.

Good size room, could do more with maintenance of place, especially with the cleaning of the room, nice breakfast, like the bar area as well, nice selection of drinks, good swimming pool and sauna. Great location no far from the city centre. This place with a modern decoration and cleanliness can go up to a 5 star. Lovely staff, always ready to help you to get what you need. Definitely will be back again and will bring my kids too.

This is the second time we have stayed here and the location is beautiful. Unfortunately the service in the restaurant was very slow and the young staff members seem to be more interested in chatting around the bar area. My wife was keen to use the spa facilities included in the price but the sauna was closed, the steam room and jacuzzi were full, as was the pool. Not as good as the first time we stayed 16 months ago, which was disappointing, but the surroundings were still lovely.

We have been doing our motorcycle training here in Ipswich so have stayed at the Novotel for two weekends now. The staff have been so friendly and accommodating - we’ve really enjoyed the stay. Having a bath in the room has also been a treat. The rooms are well maintained, clean and very comfortable. We’ve enjoyed the pool table and the bar. We’re looking forward to coming back again. The hotel is also very conveniently located.

Personnel ami , très utile . très clients se concentrent et voulaient veiller à ce que toutes mes demandes soient bien traitées .

Le restaurant est très confortable et très confortable.

First time staying in a Holiday Inn, and it was a fairly positive experience. The room was very clean and the attention to detail was good- but the hotel felt outdated, which is a shame. Very peaceful night's sleep with very comfortable beds. Staff were pleasant and helpful.

Beautiful location excellent spa and pool Breakfast was so good fresh strawberries from local farm everything was perfect