Hôtels avec salle de sport à Suffolk, Royaume-Uni

Small double room, very soft mattress, bathroom was tiny, no surface for your washbag etc, very tatty bathroom suite, sink cracked from top to bottom, shower leaked so badly that the flooring was warped and leaked onto bedroom carpet leaving wet patch after each use.

Complaint about the cleanliness of my room at B&B Hotel I would like to make a complaint regarding the cleanliness and housekeeping standards of my room at your B&B Hotel. After the room had supposedly been cleaned, I noticed that the bed linen had not been changed. There were still visible stains on the bed sheet, and I also found several hairs on the bed. This gave me the clear impression that the bedding had not been replaced before my stay, which is unacceptable and raises serious concerns about hygiene. From what I could see, the only cleaning that had been done was vacuuming the floor, cleaning the sink, and wiping the table. However, the most important part of preparing the room for a new guest – providing clean, freshly changed bed linen – was not done. I have attached photos showing the stains on the bed sheet and the hairs left on the bedding. These clearly demonstrate the poor standard of cleanliness in the room. I am very disappointed with this experience, as it does not meet the level of cleanliness and hygiene that guests should reasonably expect from a hotel. I would appreciate an explanation as to why the bed linen was not changed and would like this matter to be investigated and resolved appropriately. I look forward to your response.

Quite a wacky, quirky hotel- which we love! The main hotel is unique and fab, but the rooms are tired and outdated and could be cleaned to a higher standard. The tap water is not drinkable, so more drinking water also needs to be provided and accessible in double and twin rooms- one bottle for two people is not enough. When phoning reception to request two bottles of water, we were still only given one and the empty bottle we had was also weirdly and awkwardly requested and collected at our door first, before we were allowed more water, which was then bought separately and left outside the room? Just a little odd when they have to provide drinking water. A great location hotel though and we actually love the extravagant, crazy style of the main hotel and have been back 3 times and would stay again when in the area for work. You have to see it to believe it!

Une nuit très froide après un jour occupé, il était agréable d'être accueilli par un récepteur ami et informative. Une nuit séjour salle avec petit balcon sur la course de golf et un chauffeur incroyable. La pression de l'eau dans la douche est faible mais l'eau chaude Les chambres se sentent profitables d'être mises à jour quelques ******* . *TV à distance n'a pas éteint la télévision a dû monter et pop main derrière le dessus et éteindre le socket. **Les cheveux sur la baignoire ne sont pas les miens! **Aucun sec de cheveux évident. ***Le service de chambre appelé deux fois extn non répondu a été par réception transféré au fromage de saumon creme bar sur brun commandé arrive rapidement malheureusement sur le pain blanc. G&T rose délicieux. Petit déjeuner. Bienvenue chaleureuse et explication offerte par l'équipe. La chambre est très confortable et vous avez une chambre très confortable.

We have been doing our motorcycle training here in Ipswich so have stayed at the Novotel for two weekends now. The staff have been so friendly and accommodating - we’ve really enjoyed the stay. Having a bath in the room has also been a treat. The rooms are well maintained, clean and very comfortable. We’ve enjoyed the pool table and the bar. We’re looking forward to coming back again. The hotel is also very conveniently located.

La habitación olía fatal. La cama incomoda y la luz de la habitación fatal. El tamaño de la habitación es grande. El restaurante estaba bien pero el desayuno escaso. El necesita una renovacion

Le personnel était vraiment ami et ne pouvait pas faire assez pour vous La piscine était propre et bien entretenue

Excellent hotel clean quiet friendly staff good parking

Beautiful location excellent spa and pool Breakfast was so good fresh strawberries from local farm everything was perfect