Découvrez les avis réels des clients sur les hôtels.
Publiée le30 mars 2026
Invité
The only thing that was good about this hotel was the location- the most central. Everything else was pretty bad. I have requested a room with a nice view for our special occasion but was given a room with the view of the industrial back wall. Called the manager and he came and apologised and said there were no other rooms left.
The room itself was outdated, looked like a hostel rather than a hotel. We have travelled a lot but this was the worst hotel we have stayed in. Our special occasion was ruined. The room was so tiny that it was difficult to squeeze a suitcase between the bed and the wall. The TV had no internet connected. There was no mini fridge. The bathroom entry door was a squeeze. The toilet was so close to the wall that you would be pushed into a wall. No toilet brush either.
For the expensive price paid they didn’t even give us a bottle of water or a biscuit. The restaurant is under refurbishment this time and they provide tea/coffee and pastries on level 3 for breakfast free. There is a limited expensive menu to order from reception to your room if you need.
The luggage storage facility is limited. When checking out many people were told there was no more room for the luggage storage and those people had to go and look for the pricey luggage storage outside. We met some people also complaining about the hotel. Will never come back to this hotel again.
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Prix par nuit à partir de :387 CAD
Publiée le20 avr. 2024
Pollotrix!
We loved loved loved this hotel. Clean, comfiest bed we've had in a hotel and the staff was truly amazing. The location is a 10/10. Next to Topping book store and walking distance to all the sights.
Also a great hotel for those working or travelling for business. We had to work at the hotel and the WiFi was excellent.
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Prix par nuit à partir de :373 CAD
Publiée le3 juill. 2026
Tats13I rarely leave negative reviews, but I feel that other travellers should know what to expect.
I stayed in a single room on the top floor and was very disappointed, especially considering the price. The room was much smaller than I had expected and felt rather cramped. I paid £136 through Trip.com, even with a discount, and I simply did not feel that the room offered value for money.
The room looked tired and dated. The carpet did not look very fresh, the furniture was old-fashioned but not in a charming or historic way, and there were marks on the walls that could easily have been touched up. The bedside lamp also appeared to be damaged, as the lampshade was noticeably crooked and could not be adjusted.
I would also like to mention that the room and bathroom were clean, and the bed linen was fresh and clean.
I knew when I booked that the room did not include a safe or a fridge, as this was mentioned in the description. However, for a four-star hotel at this price, I still feel that a safe and at least a small fridge should be provided. The television was also very small, and overall the room felt very basic for the price and hotel rating.
The bathroom itself was a reasonable size, but it was not very practical. There was no shelf above the sink for toiletries, which was inconvenient. In the shower, the large shampoo and conditioner bottles were placed on the floor of the shower, meaning I had to keep bending down to reach them.
I would also like to mention that access to the upper floors involves a very steep spiral staircase. I was aware that there was no lift, but I did not expect the staircase to be so steep and difficult to climb.
As I was not comfortable in the room, I asked whether it might be possible to move to a different room. Unfortunately, there were no other rooms available.
I had originally planned to stay in Edinburgh for another night, but I decided to move to a different hotel instead.
The location of the hotel is good and convenient for Waverley Station, and the staff were polite and friendly. However, my overall experience did not meet my expectations for a four-star hotel, especially at this price. Unfortunately, I would not choose to stay at this hotel again.
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Prix par nuit à partir de :302 CAD
Publiée le23 fév. 2026|Chambre double accessible aux personnes à mobilité réduite
Utilisateur anonymeHôtel très agréable et idéalement situé, à proximité du château et du centre-ville. Le personnel était très accueillant et la chambre confortable et propre. Le petit-déjeuner buffet était également bon.
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Prix par nuit à partir de :350 CAD
Publiée le25 juill. 2024|Chambre classe affaire château, avec vue
Xiaolongdebaba
J'ai beaucoup de sentiments. 1. J'avais initialement réservé une chambre exécutive avec vue sur le château, mais à mon arrivée, j'ai découvert que le canapé-lit ne pouvait pas être plié, donc l'enfant ne pouvait pas dormir dessus. De plus, il y avait des bâtiments devant la fenêtre, donc je ne pouvais pas voir grand-chose de la vue sur le château. Heureusement, après avoir communiqué avec Ctrip et l'hôtel, ils m'ont aidé à ajuster la chambre et m'ont donné une solution satisfaisante. C'était très bien ; 2. Le petit-déjeuner occidental était très copieux et vous pouviez faire vos propres gaufres. Les croissants étaient également délicieux. Il y avait du lait de soja et du lait d'amande, ce qui était bon ; 3. Il y a de nombreuses attractions à proximité, toutes accessibles à pied, ainsi que de nombreux restaurants et supermarchés chinois, et il y a beaucoup de Chinois sur la route. J'ai oublié de prendre des photos de l'hôtel, alors voici quelques photos du paysage
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Prix par nuit à partir de :357 CAD
Publiée le11 janv. 2025
Travel with Taz
La chambre était propre, la partie inférieure est que la chambre était froide et le climatisateur de chauffage n'était pas fonctionnant correctement il aurait un air chaud puis va froid. Quand je leur ai dit à l'inspection, ils m'ont dit que j'aurais dû demander un chauffeur lors de mon entrée, car l'unité n'est qu'un climatiseur, pas ce qu'il dit sur les instructions et qu'il aurait dû être dit lors de mon entrée. Le petit déjeuner n'était pas grand le bacon a été cuit enveloppé, c'était dur et les marrons de hash étaient secs pour vous dire qu'ils étaient cuits dans le four Les tomates étaient juste chauds, une bonne variété, bien que avec cuit, céréales, yogurt, fruits et pâtes.
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Prix par nuit à partir de :295 CAD
Publiée le20 mai 2026
InvitéStayed for 2 nights. Very quiet hotel in a great location right outside tramstop from airport.
Didnt eat in restaurant or have breakfast there, staff were lovely, bed very comfortable,
Only issue i had was that i would like to have been able to open a window for fresh air. Would definately stay here again, cant wait.
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Prix par nuit à partir de :131 CAD
Publiée le16 déc. 2025|Chambre cosy (lit double)
InvitéLe personnel était exceptionnel ! L'emplacement était très pratique, avec des transports en commun juste devant l'hôtel. Le centre-ville était accessible à pied. La chambre était propre, le lit et les oreillers très confortables, et la salle de bain agréable. Nous aurions apprécié d'avoir des tiroirs pour ranger quelques affaires pendant notre séjour, mais cela nous a convenu.
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Prix par nuit à partir de :345 CAD
Publiée le3 juill. 2026|Dortoir (8 lits, femmes seulement, tarif de la chambre par personne)
Invité
L'emplacement est excellent. L'hôtel est proche de la gare et à distance de marche de nombreux sites touristiques emblématiques. Cependant, l'heure d'arrivée est assez tardive et je ne pense pas que scanner le code-barres soit vraiment nécessaire. Après un long voyage, j'aurais également préféré que le lit soit déjà fait par le personnel plutôt que d'avoir à le faire moi-même, car c'est assez contraignant.
Malheureusement, mes colocataires ont été très bruyants entre 1h et 3h du matin. Ils ont jeté les affaires d'un autre client par terre à cause d'un malentendu concernant l'attribution des lits. Je comprends que l'auberge ait fait une erreur en attribuant le même lit à quelqu'un d'autre alors qu'il était encore occupé, mais la façon dont ce colocataire a géré la situation était très impolie et irrespectueuse. Le bruit a fini par réveiller tout le monde dans la chambre.
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Prix par nuit à partir de :32 CAD
Publiée le9 avr. 2026
Invité
Excellent Location, but Serious Security Lapses
I recently stayed at this hotel and found it to be a bit of a mixed bag. While there are some undeniable perks to the property, a few significant service and security issues made for a rather unsettling experience.
The Highlights
Prime Location: This is easily the hotel's strongest suit. It’s situated right next to Haymarket station, and there is a bus stop literally just outside the front door. Getting into the city centre takes no more than 10 minutes, making it a perfect base for exploring.
Commendable Service: The reception team provided a decent welcome. I’d like to give a special mention to Shreyas, who was incredibly helpful and professional throughout our interactions.
Quality Dining: We ate at the on-site restaurant and were pleasantly surprised. The food was of a high standard, and the waitstaff were attentive and friendly.
Room Maintenance & Tech Issues
Unfortunately, the shine started to wear off once we settled into the room:
Housekeeping Oversights: Despite this being a multi-day stay, the complimentary water bottles were never replaced after the first day.
Faulty Tech: The in-room tablet was practically useless. It kept restarting due to a battery fault; ironically, it even cut out while I was trying to use it to contact reception.
Privacy Concerns: When we requested extra toilet roll, the staff member who delivered it attempted to walk straight into the room using their key, rather than knocking and waiting for us to answer. It was a complete breach of basic hospitality etiquette.
A Major Security Concern
The most distressing part of the trip occurred on our second day. Upon returning to our room in the evening, we were shocked to find the main door open. It appears the cleaning staff had failed to secure the door after finishing their rounds.
Finding your hotel room left open to the public is, quite frankly, scary. It’s a massive security fail that overshadowed the rest of the stay. While the location is brilliant, the hotel desperately needs to tighten up its staff training and safety protocols.
Would I stay again? Only if I were certain that the security and maintenance issues had been addressed.
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Prix par nuit à partir de :385 CAD