Découvrez les avis réels des clients sur les hôtels.
Publiée le14 déc. 2025
Invité
Stunning rooms! The place is bang on the middle of the jungle, so there are bugs and frogs etc, just be aware of that.
Right next to a cenote! It’s on a motorway and you cannot really walk anywhere so you need a car or moped etc, as it is pretty far.
Theee is a small jacuzzis and a sauna, which they try to charge a prohibitively high price for…. Considering it is the only amenity the hotel has this should be free.
Bedsheets need an update. Have stains and rips.
I still think it is an amazing place to stay especially for the price!
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Prix par nuit à partir de :37 €
Publiée le21 fév. 2025
zhangdao
Il y a un zoo sur l'île de Cozumel, de l'autre côté de la côte de l'hôtel, qui abrite plusieurs lamantins. Les lamantins sont bien soignés. Les gardiens ne leur donnent à manger que des feuilles de laitue fraîches. Les feuilles rassises sont pelées et envoyées à l'hôtel pour être transformées en salade de laitue.
1. La nourriture est horrible, même le steakhouse le plus difficile à réserver est moyen, et les serveurs sont impatients de vous presser pour passer votre commande.
2. Les réservations pour le dîner ne peuvent être effectuées qu'après l'enregistrement. Si vous arrivez trop tard, tous les restaurants seront probablement complets.
3. Le service en chambre est lent et le goût est horrible.
4. La distance entre la chambre et le hall est longue et vous devez prendre une voiture électrique, mais vous devez attendre longtemps avant qu'une voiture électrique n'arrive.
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Prix par nuit à partir de :217 €
Publiée le16 nov. 2024
Empire
Very good place to stay. Friendly staff and clean rooms. Also good location.
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Prix par nuit à partir de :8 €
Publiée le1 mai 2026
Kseniia KoshevaiaThe hotel is beautiful and overall pleasant, but it left mixed impressions. Upon arrival, we were warmly welcomed and given a tour of the property. However, we later discovered that the cenote was one of the main reasons we chose this hotel and it was under reconstruction, and this had not been communicated in advance. Construction started around 7:30 a.m. and continued throughout the day. The noise in the morning was not too disruptive, but during the day, when the main work was happening, it became quite loud and dusty around the pool area. Workers were constantly passing by, which significantly affected the overall atmosphere.
Housekeeping was inconsistent. The floor in our room was sticky upon check-in, and on one of the days, the cleaner left dirty towels on the floor.
The location is good if you are looking for a quiet and remote place. We woke up to the sounds of birds and saw lizards around the property, which was lovely. However, it also means that you need transportation to get anywhere, as there is little infrastructure nearby. For us, this was not an issue we actually enjoyed the seclusion.
The hotel itself is beautifully designed in a boho style and looks stunning. Despite the drawbacks, I would still consider coming back one day.
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Prix par nuit à partir de :50 €
Publiée le16 déc. 2025
George Cyprus
Le centre-ville est situé à environ 300mxn. La chambre était très belle avec une douche et une baignoire extérieure, bien que le sol en bois était rustique avec des ongles qui étaient si dangereux que cela doit être fixé. La réception était très utile et nous donna même des recommandations pour les restaurants et les événements de la nuit. Le petit déjeuner a été annoncé et il est un yoghourt léger avec un peu de granola et de fruits avec du café filtré et du jus et deux morceaux de toast pour deux personnes. Le petit déjeuner a la possibilité d'améliorer à mon avis. Aucune machine à café dans la chambre, bien qu'elle soit montrée dans les images de liste, les hôtels comprennent généralement celles gratuites. Il y avait un camping juste près de l'hôtel qui semblait bizarre, pas sûr ce qui était, car il avait aussi accès à l'hôtel par les escaliers connectés à l'hôtel.
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Prix par nuit à partir de :91 €
Publiée le23 janv. 2025
Vugar
When i made reservations trip.com charged while reservation.
When i checked in they asked for credit card deposit and they blocked approximately 600 usd .After hours again they charged full payment which i was paid to Trip.com already .when i called them they told me they did the recieved payment from trip.com.
So after some hour they called said sorry we did wrong while you check out we will return money.
It is about 1 week i am still waiting money to be returned to my credit card which was charged without my permission.By the way they wasn’t blocked anount they just charged 3700$ .About the rooms i never suggested bungoliw tents.insects everywhere ….
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Prix par nuit à partir de :127 €
Publiée le25 oct. 2024
Didi
Notre séjour à Tago Tulum était tout simplement excellent! L'hôtel lui-même est un paradis – les chambres semblent encore mieux que dans les photos, avec des layouts spacieux, une belle décoration, et ce mélange parfait de luxe et de style bohême de Tulum. La vue sur la plage et l'environnement pacifique l'ont fait l'endroit idéal pour se calmer.
Le service exceptionnel, surtout de Victor, a fait de notre expérience inoubliable. Le chaleur et l'attention de Victor à la détail nous ont fait sentir à la maison – un vrai bijou! Tago Tulum est un must pour tout le monde qui visite Tulum, et nous ne pouvons pas attendre de retourner
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Prix par nuit à partir de :111 €
Publiée le17 janv. 2026
Invité
I stayed at Azulik Tulum in one of the smallest rooms, and I have mixed feelings — both admiration and realism.
First, let’s be honest: Azulik is visually stunning. Architecturally, it’s a dream — truly built for aesthetics and Instagram. The design is beautiful, organic. From a visual and conceptual point of view, it’s easily 100/100.
However, when it comes to comfort and practicality, it’s a very different story.
Azulik is a pure jungle experience. That can be magical, but it also means:
Very limited privacy
A toilet behind a divider
No hot water at night
Minimal comfort overall
I understand this is intentional and part of the concept, but when rooms can cost up to $2,000 per night, you naturally expect a balance between artistic experience and luxury comfort — especially at that price point.
The room itself was cute, but definitely not designed for longer stays. This is not a place you want to stay more than 1–2 nights max. After that, the lack of comfort becomes noticeable.
Service was not good. I understand this is Mexico and things move differently, but for a hotel with such an international reputation, staff speaking English should be standard, especially since most guests are travelers from the other countries.
The beach service closes early (around 4–5 PM), so the experience feels very limited.
A few small but important details:
The matches in the room were extremely horrible to light, which becomes frustrating when candles are the main source of light, and I love candles idea but if you are reader this hotel not for you!
Cleaning could be better.
Hot water should really be available 24/7 at this level.
Overall, Azulik is an artistic, aesthetic, and spiritual concept, not a comfort-driven luxury hotel. If you come knowing that — and stay one or two nights only — it can be a beautiful experience. I think its important to remind guest on checking in what are they signing for, coz people don't like to read descriptions and coming for views then being disappointed.
Come for the vibe, architecture, and photos.
Don’t come expecting classic luxury or comfort.
Beautiful idea, powerful concept — but it could truly shine even more with better service, basic comfort, and attention to detail. And I`m not asking a lot here.
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Prix par nuit à partir de :206 €