Firstly this is not a 4* hotel. This is probably a 2 or 3 at a push. I booked this for 7 nights through ******* for a executive double with city view (if you’re going to book this hotel, book though them as you’re protected. First day I checked in to the hotel, thought it was weird that our room was on the 5th floor, strange for a city view. I get up to the room and the key doesn’t work for the room. Back down the lift and already 3 people waiting with the same issue. Get back up to my room again, enter and looks like something from the early 2000s, marked walls and furniture. Also this is a standard room with no bath unlike the booking suggested. Went back downstairs and the receptionist said this was a executive room. Yeah ok, thought I’d let it slide and just make the most it it. Went out through the day, came back and thought I’d see what the restaurant was like. Restaurant was open from 7-10pm. Half 8 and it was closed, In fact, this wasn’t even open the whole evening. Asked for some water and they couldn’t give me it. Used the water in the mini fridge. Day 2 key didn’t work again, mini fridge wasn’t re stocked and bar and restaurant shut again. No water supplied, already eaten out so didn’t need the food. Day 3 key didn’t work again, mini fridge wasn’t restocked, just to add, air con is also absolutely crap. Restaurant was open but not for food, got some nice wine. Had already got water today from the shop so didn’t need that. Day 4 key didn’t work again, mini fridge hasn’t restocked again, after a long day out, walking 12 miles in total around, all I needed was a nice glass of wine and some water. RESTAURANT CLOSED! they wouldn’t even get us a glass of water or fill up the damn mini fridge. This was it, I contacted ******* and explained the situation, they spoke to reception once and were advised to call back Monday, called again and was told they couldn’t supply us with our room as the floor was taken for a party. They basically downgraded us to make room for a party and didn’t think to tell us, rather just lie. 3 days left so left the hotel and went to the crown plaza, a real 4* hotel. I sit here with a glass of wine writing this review,l. Hotel is not very well ran, it’s on its way out, please don’t stay here unless you’re happy with a bed and breakfast with a crappy night sleep Avoid like the plague. Ps before I leave breakfast was reliable, basic as anything but it was always open.
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