We arrived just after check-in time to find only two working at their reception desk. Each with guests and one ahead of us in line. We waited patiently for around 10 minutes as they slowly managed to complete the check in of one. In that time the line had grown with 8 more guests waiting behind me to check in as well. I was next to check in, or thought I was, but an additional check in person stepped up to another station to help. But instead of asking for the next one he just helped an impatient guest waiting off to the side instead, making me wait almost 20 minutes just to check in. And beyond just changing you for the room they take a deposit, which I never had happen to me before. I have had hotels put credit cards on file but not actual deposits on top of the room charge. After we got to the room, had a lovely view but the windows were very dirty and couldn’t even take good pictures from it. Then after getting back from going out and about we found the phone and tv were dead. So no room service available or entertainment in our room . I went down to the front desk and asked about it and they said the whole building was out and there was nothing they could do. After we went to bed we were awoken by a maintenance man at 12:30 at night asking to fix our tv. I told him we were sleeping. I was so upset they would even think to send someone at that time of night, when I didn’t even ask them to come, I could hardly sleep after that. I went to the front desk the next morning to ask them about resending the maintenance man back to the room while we were out but they explained the whole building phone and tv was still out. I then asked why they would send someone to fix our tv in the middle of the night. They had no explanation. As of our last night here still no tv, phone, or room service. They have no estimate on when it might come back. For what I thought was a higher end hotel their customer service is lacking and maintenance of their building sub-standard.
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