Découvrez les avis réels des clients sur les hôtels.
Publiée le12 fév. 2025
Ian
Perfect stay. They reached out beforehand to check in with me. Arrived early and they allowed an early check in with a free upgrade. Room was spotless and well equipped. Kitchenette with all the equipment you'd need, small washing machine, free Netflix and impressive little touches like a free bottle of wine if you solve their Rubik's cube and a free packet of popcorn on request. Lounge is well equipped and breakfast was good (eggs, sausages, bacon, mushrooms, tomatoes, beans, some pastries and yoghurts, a waffle maker, juices, coffee and teas, etc.). Staff were always friendly. An excellent stay overall!
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Prix par nuit à partir de :323 AUD
Publiée le2 mars 2026
Invité
The customer service was excellent. The location, the food, service, just to mention few. Everything was perfect 👌. Will recommend this hotel 100x to my friends and family. I'll be coming back for sure.
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Prix par nuit à partir de :352 AUD
Publiée le8 août 2026|Chambre avec lits jumeaux
InvitéSuperb location. Nice couch-table set-up in the room to share some of Melbourne's excellent eats and snacks. The twin beds were on the small side, though, and may not be so comfortable for taller guests.
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Prix par nuit à partir de :297 AUD
Publiée le15 juill. 2026
Invité
Perfect location and an excellent place to stay. The hotel facilities are practically brand new, and both the reception staff and housekeeping team were friendly and professional throughout my stay. I stayed for more than a week and thoroughly enjoyed my time at this serviced apartment. The rooms were comfortable, well maintained, and had everything I needed. I would happily stay here again and would recommend it to anyone visiting the area.
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Prix par nuit à partir de :173 AUD
Publiée le15 juin 2026
Carol Lim KHGreat airport hotel with convenient access to Melbourne Airport. I booked this hotel for my boss and her child, and they were very satisfied with their stay. The room was clean, comfortable, and quiet despite being close to the airport. Staff were friendly and helpful, and the facilities were well maintained. A good choice for families and travelers looking for a comfortable stay near the airport.
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Prix par nuit à partir de :231 AUD
Publiée le9 août 2026|Chambre lit king supérieur
RaquelBSimUnfortunately, my experience at Novotel Melbourne Central was quite disappointing, especially considering that I had a very positive experience at Novotel Sydney, where my daughter and I were treated with great kindness and hospitality.
I had an issue with the breakfast arrangement that was handled in a very uncomfortable and embarrassing way.
At check-in, I specifically asked to add breakfast for the three days of our stay. I explained that I am an ALL – Accor Live Limitless member and that I had received an email stating that ALL members would receive a discount on breakfast. The receptionist confirmed the benefit and also told me that my 11-year-old daughter would not be charged. I was informed that the total cost for breakfast for the three days would be AUD 56. I paid the amount at check-in and, naturally, assumed everything had been correctly arranged.
However, the following morning, when we went to breakfast, the staff member told me that breakfast was not included in my reservation. I explained that I had specifically added it during check-in and showed him the payment receipt from my card. Instead of simply checking the situation and resolving what was clearly a possible system or communication error, I was repeatedly questioned: who had checked me in, when I had become an ALL member, and whether I had any proof that breakfast had been added.
The whole situation was extremely uncomfortable and embarrassing. I had done exactly what was required at check-in, had paid for the breakfast, and had proof of the payment. Nevertheless, I felt as though my word was being questioned.
I explained that I would make a complaint. The staff member then reluctantly took down my room number and directed us to a table next to the service area, despite there being several vacant tables in the main dining area. This made the situation even more unpleasant.
I understand that mistakes can happen, particularly if there is an issue with the hotel system or communication between staff members. What I found unacceptable was the way the situation was handled. It gave me the impression that the staff may not have received adequate training on how to deal with guests when an operational error occurs. The appropriate approach would have been to acknowledge the possibility of a mistake, verify the payment and resolve the issue discreetly and courteously, rather than making the guest feel embarrassed or disbelieved.
Unfortunately, I also experienced problems with the cleanliness of the room. The bed was poorly made, the toilet and sink were clearly not properly cleaned, and a cup had been placed wet on the tray. These details contributed significantly to my overall negative impression of the hotel.
This was particularly disappointing because our experience at Novotel Sydney was excellent. We were welcomed warmly, treated very well and felt genuinely looked after throughout our stay. Unfortunately, our experience in Melbourne was very different.
I hope the hotel management will take this feedback seriously, particularly regarding staff training, guest communication and housekeeping standards. The issue could have been handled very differently and would have avoided turning a simple operational mistake into an unpleasant and embarrassing experience.
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Prix par nuit à partir de :137 AUD
Publiée le6 oct. 2025|Appartement, 2 chambres à coucher (2 salles de bain)
RitaXNous avons eu un séjour merveilleux ici. Le service était excellent et les réponses étaient très rapides. Très recommandé! Nous resterions certainement ici quand nous visiterons Melbourne. L'emplacement est confortable, avec facile accès au transport, à la nourriture et aux achats.
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Prix par nuit à partir de :205 AUD
Publiée le4 mai 2026|Studio de luxe
InvitéMon séjour au Citadines on Bourke Melbourne a été vraiment excellent. La chambre était joliment décorée et très confortable, me donnant l'impression d'être à la maison. Les installations étaient également complètes. L'emplacement est absolument imbattable : les transports en commun sont incroyablement pratiques ! Il suffit de marcher quelques pas pour atteindre l'arrêt de tram, ce qui rend l'accès à toutes les attractions de la ville extrêmement facile. La station de métro est également très proche, donc pas de souci pour se déplacer. Les commodités aux alentours sont aussi excellentes. Dans l'ensemble, ce fut une expérience d'hébergement très agréable et efficace. Je choisirais cet endroit en priorité la prochaine fois que je viendrai à Melbourne, je le recommande vivement !
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Prix par nuit à partir de :173 AUD
Publiée le31 juill. 2026|Lits jumeaux standard
Sheena AzucenaPerfect place to stay if not the back view🙄Been staying for how many times but very first with family and we got the back view of warehouse roofs. Better luck next time😊
The best part is the promenade pool is under renovation so, we get to access the Metropol and Towers Pool. Buttt.. the walking is the killer and to go across the towers with little one is a no no 😂
We loved our stay and would definitely coming back soon.
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Prix par nuit à partir de :209 AUD
Publiée le23 janv. 2026|Unique en son Genre (Lit King Size)
Bokkie TruongThe reception, the lounge and communal kitchen is lovely and gives a warm and welcoming feeling. The gym is spacious and adequate equipment in good condition. Rooms are nice but like a usual hotel room. The large windows gave a nice view over the street and trees below. Location is next to many Asian restaurants and close to supermarkets. Trams and busses outside and two main railway stations relatively nearby.
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Prix par nuit à partir de :140 AUD