Crowne Plaza Hangzhou Qiantang

Avis : Crowne Plaza Hangzhou Qiantang

Crowne Plaza Hangzhou Qiantang

No. 381, Shangsha Road, Qiantang Area, Qiantang District, Hangzhou, Zhejiang, ChinaVoir le détail de l'hôtel
Crowne Plaza Hangzhou Qiantang
Crowne Plaza Hangzhou QiantangCrowne Plaza Hangzhou QiantangCrowne Plaza Hangzhou Qiantang
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Avis des voyageurs

9.6/10
Excellent
5115 évaluation
Avis vérifiés
Emplacement9.7
Commodités9.6
Service9.6
Propreté9.7
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Toutes les évaluations(5115)
Évaluations positives(5059)
Évaluations avec photos/ vidéo(484)
Personnel d'accueil amical(699)
Petit déjeuner délicieux(227)
Idéal pour le shopping(138)
À proximité du métro(133)
Idéal pour les voyages d'affaires(123)
Déjà plusieurs séjours(68)
Piscine propre(63)
Piscine remarquable(63)
Évaluations négatives(56)
LCR
Chambre supérieure (2 lits)
Séjour au fév. 2023
Affaires
6 évaluation
8.0/10
Très bien
Publiée le 4 avr. 2023
La chambre est propre et spacieuse.
Réponse de l'établissement: 親愛的客人， 感謝你選擇杭州龍湖皇冠假日酒店，我們很高興你對酒店作出的好評和稱讚！人在旅途，細節固然重要，正如你享受到的乾淨整潔的客房及優越的地理位置。我們將每位客人的意見牢記在心，你的期望就是酒店努力的方向！ 我們期待你再次入住杭州龍湖皇冠假日酒店，暢享更多優越！ 酒店經理
Invité
Chambre double supérieure
Séjour au oct. 2025
Affaires
3 évaluation
10/10
Exceptionnel
Publiée le 19 nov. 2025
Room is clean and bed is comfortable. Front desk is friendly and helpful.
Traduire
Réponse de l'établissement: 尊敬的賓客，您好！非常感謝您選擇杭州錢塘皇冠假日酒店，並利用您的時間給我們留下您的寶貴意見。很高興看到您對本次入住感到滿意，真誠期待您的再次光臨！酒店總經理--Kathy Ma
Geniola
Chambre double supérieure
Séjour au sept. 2025
En couple
5 évaluation
9.0/10
Excellent
Publiée le 7 oct. 2025
The location is ideal, very proximate to a metro line, and the service was ok.
Traduire
Réponse de l'établissement: Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards, General Manager-Kathy Ma
Rob.Dabai.White
Chambre lit queen exécutive
Séjour au déc. 2024
Seul
16 évaluation
10/10
Exceptionnel
Publiée le 22 janv. 2025
Great breakfast and wonderful room. Would love more English speaking staff but tgats okay.
Traduire
Réponse de l'établissement: 親愛的客人，感謝入住杭州錢塘皇冠假日酒店，並分享此次入住體驗。剛剛看見你讚了我們的早餐，希望酒店精心準備的各式美味令你的旅程更添滋味。你的好評是我們前行的動力，酒店將不斷提高服務質量，帶給你更多欣喜體驗。再次感謝你對杭州錢塘皇冠假日酒店的厚愛，我們期待着你的再次入住！酒店總經理--Kathy Ma
Invité
Chambre double de luxe
Séjour au avr. 2025
Affaires
5 évaluation
10/10
Exceptionnel
Publiée le 1 juin 2025
My stay was excellent. The staff members were very attentive, friendly and communicated in English. They kindly upgraded my room and helped me with my transportation arrangements after check-out. The restaurant and laundry service were also excellent. The hotel facilities are great.
Traduire
Réponse de l'établissement: Thank you for your kind feedback. We’re delighted that our team could assist you during your stay and provide a smooth experience from check-in to departure. We hope to welcome you back again soon.Hotel General Manager - Kathy Ma
_WeChat393715****
Chambre supérieure (2 lits)
Séjour au sept. 2024
Affaires
10 évaluation
10/10
Exceptionnel
Publiée le 30 oct. 2024
Jim Lv provided outstanding service during my stay! Every interaction was welcoming, and he truly made me feel at home. Thank you, Jim, for making my stay so memorable!
Traduire
Réponse de l'établissement: 尊敬的客人，感謝您近期選擇入住杭州錢塘皇冠假日酒店並分享您的入住體驗，很高興得知您對此次入住感到滿意，皇冠假日品牌積極為客人打造摩登商旅新體驗，期待您每次入住都能有新的升級體驗，我們的專業團隊始終致力於提供卓越的服務，確保每位賓客都能感受到賓至如歸的體驗，誠摯期待您的再次光臨。酒店總經理--Kathy Ma
Invité
Chambre double supérieure
Séjour au sept. 2025
En famille
1 évaluation
7.5/10
Publiée le 7 oct. 2025
Cozy rooms, service was satisfactory.
Traduire
Réponse de l'établissement: Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards, General Manager-Kathy Ma
Invité
Chambre double supérieure
Séjour au oct. 2024
Affaires
27 évaluation
9.0/10
Excellent
Publiée le 16 janv. 2025
Hotel is nice, clean, nice and comfortable rooms with a nice view. The restaurant is a bit strange, regarding service. Not enough service provided
Traduire
Réponse de l'établissement: 尊敬的客人， 感謝您對此次入住進行點評。 我們很高興您對此次入住十分滿意。我們將繼續為您提潔凈空間和舒適客房，關於餐廳服務的反饋也已轉達給相關部門進行改進，我們期待着您的再次惠顧蒞臨！ 酒店經理
Ilia Chuprov yiliya
Chambre double supérieure
Séjour au nov. 2024
Entre amis
1 évaluation
10/10
Exceptionnel
Publiée le 6 déc. 2024
Front desk Eric is very good, thank you very much!
Traduire
Réponse de l'établissement: Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards, General Manager-Kathy Ma
strider_81
Chambre double supérieure
Séjour au mars 2025
Affaires
11 évaluation
10/10
Exceptionnel
Publiée le 9 avr. 2025
excellent location and service
Traduire
Réponse de l'établissement: 親愛的客人，感謝您選擇杭州錢塘皇冠假日酒店，我們很高興您對酒店作出的好評和稱讚！相信您已親身體會到酒店位置的便捷，這也正是大多數客人選擇我們酒店的原因之一。您的好評是我們前行的動力，酒店將不斷提高服務質量，帶給你更多驚喜體驗。再次感謝您對杭州錢塘皇冠假日酒店的厚愛，我們期待着你的再次光臨！酒店總經理--Kathy Ma
Invité
Chambre double supérieure
Séjour au mars 2024
Entre amis
125 évaluation
10/10
Exceptionnel
Publiée le 5 avr. 2024
A dream of a hotel - again (ive stayed here many times). Its actually a proper Crowne Plaza - spacious, silent rooms, good air con and outstanding customer service staff. Liya and Cherry and the reception manager were, (as they always are), highly professional, friendly and very good at making me feel welcome. This is not easy in a big, busy hotel, but they still do it everytime i stay here. Thank you!!
Traduire
Réponse de l'établissement: Dear Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza HANGZHOU QIANTANG.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Crowne Plaza！Hotel Manager
Invité
Chambre supérieure (2 lits)
Séjour au janv. 2024
Affaires
1 évaluation
10/10
Exceptionnel
Publiée le 29 fév. 2024
One of the best hotels I stayed in recent times...very clean and fresh rooms...impeccable....1 min walking from metro...opposite a very nice mall..and mainly the front office team , they make you feel very comfortable especially William ..he was very helpful and professional. Exchanged the currency at the hotel ..was given a very fair rate..I would recommend the guests to get it changed at hotel instead of the airport...William went out of the way to assist in every possible way. I will be visiting Hangzhou again in a few months and will stay at the same hotel...thank you to the full team of crowne plaza for making it a memorable stay including the concierge members .
Traduire
Réponse de l'établissement: Dear Guest,Thank you for taking the time to tell us about your experience at Crowne Plaza HANGZHOU QIANTANG.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.
tmacyxq
Chambre double supérieure
Séjour au mai 2025
Entre amis
5 évaluation
10/10
Exceptionnel
Publiée le 22 juin 2025
Jet is very good
Traduire
Réponse de l'établissement: Thank you so much for taking your valuable time to post such a motivating review regarding to your stay with us ,it really means a lot to us! Your great compliment about our staff and service is highly appreciated. We will share your feedback with our associates, as it will definitely encourage them go extra mile to deliver better service. Thank you again for your feedback and support and we look forward to the pleasure of welcoming you back home in the near future. Thank you! Best Regards, General Manager-Kathy Ma
Jihaixiansheng
Chambre double supérieure
Séjour au mai 2025
Affaires
14 évaluation
10/10
Exceptionnel
Publiée le 5 juin 2025
Frank excellent
Traduire
Réponse de l'établissement: Thank you for your kind words about Frank. We're delighted to know he made a positive impression. Looking forward to welcoming you again soon.——Kathy Ma, General Manager
Invité
Chambre double supérieure
Séjour au nov. 2023
Affaires
22 évaluation
9.0/10
Excellent
Publiée le 17 déc. 2023
The hotel has great facilities, but it needs some improvement in some details. #1. Despite it being a 5-star hotel, some hotel receptionist needs an English translation App. #2. Particularly room service food was not well maintained enough (ordered a hamburger, but its buns were not heated.). The hotel's breakfast is great.
Traduire
Réponse de l'établissement: Dear Guest,Thank you for choosing Crowne Plaza and for taking the time to provide feedback about your experience at Crowne Plaza HANGZHOU QIANTANG.I would like to start by apologizing to you for not meeting your expectations. We strive to make each stay as pleasant and comfortable as possible, and we will use your comments to coach our team in order to provide a better experience in the future.I hope you will give us a chance by staying with us again to show you that your unsatisfactory stay was an exception.Hotel Manager