Avis : Holiday Inn Express Hangzhou Binjiang

Réponse de l'établissement: Dear Guest, Thank you for choosing to stay at Holiday Inn Express Hangzhou Binjiang and taking the time to share your detailed feedback. We sincerely appreciate your kind words about our convenient location, clean rooms, and well-maintained facilities, which are essential for a comfortable stay. We have carefully noted your concerns regarding the breakfast variety during your 4-day stay, the lack of clear communication about the washing machine token process, and the parcel storage organization. Your feedback is invaluable to us, as it highlights areas where we can improve our guest experience. We will review these matters with the respective teams to ensure smoother processes and clearer communication for future guests. At Holiday Inn Express Hangzhou Binjiang, we strive to provide a seamless and enjoyable stay for all our guests, and your insights help us refine our services. We truly regret any inconvenience caused and appreciate your patience in bringing these matters to our attention. We hope to have the opportunity to welcome you back and provide an even better experience in the future. Wishing you pleasant travels ahead!Sincerely,IHG Social Listening Team

Réponse de l'établissement: Dear Guest,Thank you for choosing our hotel and sharing your detailed feedback. We sincerely apologize for the multiple inconveniences during your stay—these fell short of our usual standards.On the persistent smoke odor in your non-smoking room: we deeply regret this unacceptable oversight and have asked our Housekeeping Department to conduct more thorough inspections to resolve such issues promptly.We also apologize for the disruption from slow front desk check-in and reservation system errors. We are prioritizing extra training to boost staff professionalism and communication accuracy, and have reported the front desk’s unprofessional behavior to management for immediate corrective action.Respecting guests and prioritizing their needs is our top priority, and we are truly sorry for these mistakes.Your feedback is crucial to identifying service gaps and improving our quality—we sincerely appreciate your candor. We look forward to regaining your trust in Holiday Inn Express Hangzhou Binjiang Olympic Sports Center and are here if you need further assistance.Sincerely,IHG Social Listening Team

Réponse de l'établissement: Dear guest, thank you so much for choosing Holiday Inn Express Hangzhou Binjiang and leaving such a wonderful review! We're absolutely thrilled to hear that you found our reception staff excellent and our service good. Our team takes great pride in delivering a warm and efficient check - in experience, and your kind words are a huge motivation for us to keep up the good work. Our commitment is to provide a simple and smart travel experience, with unique features like our high - speed network, comfortable beds with global standard pillows and well - known brand mattresses, and a hearty breakfast with an independent noodle station and a variety of Western and Chinese dishes. We sincerely hope you'll give us the pleasure of hosting you again. On your next visit, you can continue to enjoy our thoughtful service and all the comforts our hotel has to offer. Looking forward to seeing you soon! IHG Social Listening Team

Réponse de l'établissement: Dear guest, thank you for taking the time to share this valuable review with us. We are very sorry that the shower facility in your initial room caused inconvenience. We will strengthen inspection of room facilities in the future. We are honored that our service has been recognized by you. We sincerely advise you to contact our staff immediately if you encounter any problems during your stay. We will promptly solve the problem for you. We hope that you will continue to choose our hotel when you visit Hangzhou next time. IHG Social Listening Team

Réponse de l'établissement: Dear Guest,Thank you for taking the time to share your valuable feedback with us. We are delighted to know that you enjoyed your stay with us and that our location made your stay experience more memorable. We will continue to strive in delivering quality services, allowing our guests to indulge in the best they deserve. Once again, we look forward to your next stay with us and continuous support in the near future. Thank you!Sincerely,IHG Social Listening Team

Réponse de l'établissement: Dear Guest, Thank you for choosing Holiday Inn Express Hangzhou Binjiang and sharing your wonderful feedback! We’re delighted to hear you enjoyed your stay and found our place very nice. It’s always a pleasure to know we’ve contributed to a pleasant experience for our guests. We look forward to welcoming you back soon for another great stay!Sincerely,IHG Social Listening Team

Réponse de l'établissement: Dear Guest, thank you for staying with us and for sharing your feedback. We are delighted to have provided you with a comfortable and convenient experience. It is our highest honor to be recognized by you, and your kind words motivate us to further improve and innovate our services. We look forward to welcoming you back on your next visit and serving you with our utmost dedication. Best regards, IHG Social Listening Team

Réponse de l'établissement: Dear guests, welcome to Holiday Inn Express Hangzhou Binjiang. The hotel has more than two hundred guest rooms with modern and stylish decoration, and each room includes a sumptuous and delicious breakfast buffet, which carefully serves fresh fruits and vegetables, sweet pastries, original cereals, various types of beverages and freshly brewed coffee, and there are also noodle stalls and local snacks, which will add a wonderful taste to your journey. "Service from the heart" is always the core soul of Xiaozhijia, no matter when you come, we always take your satisfaction as the highest service purpose, patience, sincerity, enthusiasm to provide services for you, so that you always feel comfortable and intimate, as warm and comfortable as home. We sincerely look forward to your visit again, and wish you all the best!Sincerely,IHG Social Listening Team.

Réponse de l'établissement: Dear guest, thank you for staying at the Holiday Inn Express Hangzhou Binjiang and sharing your valuable experience with us. Our hotel conducts daily cleaning, from the lobby to every piece of linen in the guest rooms; and regular deep cleaning covers every corner of the hotel, providing guests with a clean and refreshing environment. Before you close each room door, before you taste each breakfast, and wherever water is used, we have international quality elevator control systems, electronic door lock systems, comprehensive electronic monitoring in public areas, FSMS food safety management system, high-temperature disinfection and legionella water quality testing, and high fire safety standards to ensure the quality of our services. We look forward to welcoming you back again. Wishing you all the best! IHG Social Listening Team

Réponse de l'établissement: Dear guest, Thank you so much for your review of our hotel. All the staff of our hotel offer a warm welcome for your stay. The hotel has superior geographical location and convenient transportation. It is 21 kilometers away from Hangzhou Xiaoshan International Airport and is within walking distance from Xingmin station of Metro Line 6. The hotel has 234 humanized and fashionable guest rooms, which are simple, fashionable, exquisite and comfortable. They are equipped with soft and comfortable sleeping beds, clean and refreshing sheets, LCD flat screen TVs, high-speed internet, exquisite and convenient shower facilities, high-quality bathroom supplies, and soft and compact pillows for you to choose from. Here, you not only have a warm bed, clean rooms, and friendly smiles, but also a space that makes you feel comfortable, warm, and fully enjoy yourself. We look forward to seeing you again! Wish you have a nice day! IHG Social Listening Team

Réponse de l'établissement: 尊敬的客人，非常感謝您入住杭州濱江奧體智選假日酒店並分享這段温馨的入住體驗！酒店地處地鐵6號線星民站附近，便捷的交通網絡能輕鬆抵達奧體中心及各大景點，正是我們為睿智旅行者打造“高效出行”的初衷；免費升房的安排與為演唱會賓客準備的潤喉糖、軟水袋等貼心小禮，是團隊踐行“周全體貼”服務哲學的點滴體現，能讓您感受到用心，我們由衷欣喜；寬敞的客房與維護良好的設備，也始終是我們堅守的品質標準。關於空調模式調節的建議我們已詳細記錄，並會及時反饋給工程團隊，後續將結合實際情況探討優化方案，力求為您營造更舒適的居住環境。3樓餐廳的安心早餐，中西式菜品搭配及現磨咖啡等，希望能持續滿足您的味蕾需求。感謝您對服務與性價比的認可，這是我們不斷精進的動力，真誠期待您的再次光臨，讓我們為您帶來更完善的睿智之旅體驗！智選假日賓客關懷團隊

Réponse de l'établissement: 尊敬的客人，非常感謝您入住杭州濱江奧體智選假日酒店並給予如此高的評價！您對酒店衞生、服務態度、地理位置的認可，讓我們團隊倍感鼓舞。我們一直嚴格遵循全球統一的酒店標準，注重衞生細節，致力於為客人提供周全體貼的服務。酒店優越的地理位置，靠近地鐵站，方便您前往奧體中心等熱門地點，周邊還有豐富的美食選擇。此外，酒店的安心早餐有獨立面檔、中西式自助菜品和現磨咖啡，遵循嚴格的食品安全管理。您的好評是我們持續提升服務的動力，我們會繼續努力，讓每一位客人都能享受睿智之旅。真誠期待您的再次光臨，下次入住時，您依然可以便捷出行，品嚐美味早餐，享受舒適的住宿體驗！ 智選假日賓客關懷團隊

Réponse de l'établissement: 尊敬的客人您好：非常感謝您選擇入住杭州濱江奧體智選假日酒店，並抽出寶貴時間分享您的入住體驗！我們很高興得知您對提前安排的房間、乾濕分離的衞生間設計以及便利的地理位置感到滿意，特別是周邊餐飲給您帶來的便捷體驗。能為您的旅程增添舒適與便利是我們的榮幸！期待不久的將來能再次歡迎您光臨，祝您生活愉快！智選假日賓客關懷團隊

Réponse de l'établissement: 尊敬的客人您好：非常感謝您選擇入住杭州濱江奧體智選假日酒店，並抽出寶貴時間分享您的入住體驗！得知您對房間升級、早餐品質以及交通便利性感到滿意，我們倍感欣慰。能為您的演唱會之旅增添一份舒適與貼心服務是我們的榮幸！期待在您下次來杭時，能再次為您提供温馨的住宿體驗。祝您生活愉快！智選假日賓客關懷團隊