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Hanoï hôtels recommandés pour vous

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5 étoiles

Somerset West Point Hanoi
4.5/5140 Commentaires

Somerset West Point Hanoi

Hanoï

Dernière réservation il y a 24 h

My wife and I were fortunate enough to stay at the Somerset Westpoint for about 3 months in 2021, waiting for the permanent house we had found to be available for us to move in with all our furniture. We got a furnished 2-bedroom apartment on a high floor, with an amazing view overlooking West Lake. Beautiful place, modern and stylish, all the furniture and appliances were just in perfect condition. The outdoor swimming pool (probably around 25m long) is wonderful and never crowded so you can actually swim for your daily exercise if that is part of your routine. They also have a great gym and a virtual golf practice that seems to be state of the art technology (but we never used it). So the place itself is amazing, modern and charming, pristine clean, and greatly located in Tay Ho. But even more outstanding maybe is how nice everyone has been there with us during our stay. From the housekeeping to the front desk staff and the management, everyone has just been wonderful to us (and I am not saying that just because we got a totally unexpected special chocolate treat on Bastille Day – we are French…) Impossible to mention everybody here but we would like to give special mentions to the ones that we remember the name of and that we had a special relationship with: our dedicated and meticulous housekeeper, Hoang Diu, who took such good care of our home during these three months; Kylie Quynh who was able to locate for us the manufacturer of some of the furniture at Somerset that we wanted to get for ourselves, Mr Mitchell, always so nice and pleasant, and of course Miss Minna, always smiling, who made me feel at home with her great French speaking abilities and who gave us as a souvenir an orchid from her garden that is now in ours. Also, I would like to mention someone that we have never met in person but that we exchanged a lot on WhatsApp with, Miss Doan Thanh Huyen, customer representative, who helped us with the logistic of moving in and out, and who has proven herself to be an amazing incarnation of “customer satisfaction first”. We have travelled a lot, in many different countries, and I have to say that this place really stands out. Big thanks to all the team for making us feel so comfortable and wishing you all the success that you deserve!

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Somerset West Point Hanoi
4.5/5140 Commentaires

Somerset West Point Hanoi

Hanoï

Dernière réservation il y a 24 h

My wife and I were fortunate enough to stay at the Somerset Westpoint for about 3 months in 2021, waiting for the permanent house we had found to be available for us to move in with all our furniture. We got a furnished 2-bedroom apartment on a high floor, with an amazing view overlooking West Lake. Beautiful place, modern and stylish, all the furniture and appliances were just in perfect condition. The outdoor swimming pool (probably around 25m long) is wonderful and never crowded so you can actually swim for your daily exercise if that is part of your routine. They also have a great gym and a virtual golf practice that seems to be state of the art technology (but we never used it). So the place itself is amazing, modern and charming, pristine clean, and greatly located in Tay Ho. But even more outstanding maybe is how nice everyone has been there with us during our stay. From the housekeeping to the front desk staff and the management, everyone has just been wonderful to us (and I am not saying that just because we got a totally unexpected special chocolate treat on Bastille Day – we are French…) Impossible to mention everybody here but we would like to give special mentions to the ones that we remember the name of and that we had a special relationship with: our dedicated and meticulous housekeeper, Hoang Diu, who took such good care of our home during these three months; Kylie Quynh who was able to locate for us the manufacturer of some of the furniture at Somerset that we wanted to get for ourselves, Mr Mitchell, always so nice and pleasant, and of course Miss Minna, always smiling, who made me feel at home with her great French speaking abilities and who gave us as a souvenir an orchid from her garden that is now in ours. Also, I would like to mention someone that we have never met in person but that we exchanged a lot on WhatsApp with, Miss Doan Thanh Huyen, customer representative, who helped us with the logistic of moving in and out, and who has proven herself to be an amazing incarnation of “customer satisfaction first”. We have travelled a lot, in many different countries, and I have to say that this place really stands out. Big thanks to all the team for making us feel so comfortable and wishing you all the success that you deserve!
Sheraton Hanoi Hotel
4.2/545 Commentaires

Sheraton Hanoi Hotel

Hanoï

Dernière réservation il y a 23 h

Stayed here for two nights as a Bonvoy Titanium. The Sheraton accommodated us in a standard river view room on the first night, and upgraded us to an Ambassador Suite for the second night. Notwithstanding the suite upgrade, we elected to check out early (original reservation was for three nights) given that the rooms were very old with thin walls and did not provide for a good night's sleep. We found the Sheraton to be poor value for money, with a price point that was not commensurate with its hard product. For example, the beds in both the standard room and premium suites were hard. However, the showers were newly refurbished and had good water pressure. The furniture was old and the entire property had a classic look and feel with dark lights in both rooms and public areas. Even the Ambassador suite we moved into was quite run down, albeit spacious. There was a pesky feature where the air conditioning units activated at different times, creating air vacuums that resulted in interior doors knocking against their frames which disrupted sleep. The walls were also paper thin and we could hear an argument from a guest next door. Based on hard product alone, I would give the Sheraton 2*. The last time I stayed in a Sheraton that was so old and run down was the Sheraton Libertador in Buenos Aires which lost its flag soon after. But the property made up for the weak hard product somewhat with good service. This was true especially at the Club Lounge which also had a good F&B spread. Tuan at the front desk worked hard to make a suite available for our stay and was successful in moving us on the second night. He hoisted in my observation that colleagues told me that the Sheraton Hanoi was old but typically made up for it by having spacious suites for Titanium/Amb upgrades. While we did not get a suite for the first night, we were pleased to be able to see what the Sheraton had to offer on the suite front for the second night. On balance, we wouldn't return to a standard room at the Sheraton for the typical asking price of around USD200+. We moved to the Pan Pacific for our last night which we found to be more conveniently located and also significantly better value for money, even though I'm a GHA mid-tier member rather than top-tier. I understand the Sheraton Hanoi is planning a multi-year upgrade to both exterior and interior facilities. This cannot happen soon enough. I look forward to returning when the refurbishments are complete.

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Découvrez les avis des clients sur les hôtels à Hanoï

Vous recherchez des hôtels à West Lake Water Park ? Consultez les prix et choisissez la meilleure offre pour votre séjour.
L7 West Lake Hanoi by Lotte
4.7/578 Commentaires
Un hôtel nouveau qui est en cours de fonctionnement depuis environ 7-8 mois. Le personnel était aimable mais pas trop expérimenté dans l'arrivée des clients pour des kilomètres supplémentaires. Ils pourraient être assez proactifs pour offrir à de nouveaux visiteurs une expérience plus mémorable. Ils vous demandent par exemple de payer plus pour une mise à niveau si vous voulez. Ils ont des chambres à proximité, mais il n'était pas si facile qu'ils puissent vous mettre à niveau dans toute action facile. Les restaurants étaient tous fermés à la Journée du Nouvel An chinois de 2024 Feb. Tous les aliments doivent être commandés en service de la chambre et vous avez attendu 45-60 minutes pour l'heure d'arrivée. Les fichiers de nail n'étaient pas disponibles. La conception de la porte des salles de bains avait quelques problèmes. Le personnel de la réception n'était pas là et vous devriez vous prendre soin de vous-même.
Pegasy Suites Lakeside
3.8/55 Commentaires
hôtels généraux
Central Westlake Residence 2 - Managed by Pegasy Group
4.2/59 Commentaires
- Accommodation ne correspond pas au pin dans la carte gg, pas de pin dans la grab - Les chambres sont comme un condoléance de location quotidienne. - La chambre sent mauvaise, la lave-linge a la lave-linge et n'a pas été prise. - La chambre est sur la route. - Le personnel est très utile. - Service de transfert aéroportuaire (350k VND)
Muse Hanoi Luxury Apartment - d'Eldorado
4.1/51 Commentaires
La chambre est grande et très satisfaisante.
Joy Apartment Tay Ho
4.6/56 Commentaires
La taille de la chambre est d'environ 25 mètres carrés, très propre et propre, avec un balcon et une lave-vaisselle, il y a un très confortable séjour. Il y a une rue de marche, un hôtel grec, très bien, comme le montre le tableau.
Westlake Hotel
3.9/59 Commentaires
Les chambres sont propres et confortables.

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