Veneziano Boutique Hotel

For the price it is amazing. Less than 10 minutes walking to the town hall and the shop and restaurants area. Also, 10 min walk to the harbour and fortress. The room was really spacious. Bathroom was great. The breakfast was simple but what is needed. You can try park in the street, otherwise there is a big 24h Parking 5 min walk. I would say the only thing it was that we arrived on Monday, as we had to call someone to get access to the room. But after getting the door code, key was there and it was all easy.

Very beautiful small hotel with an even beautiful yard for coffee and breakfast! By the way breakfast was very tasteful from traditional recipes and local fruits and vegetables.A historical building and very helpful staff , in the heart of Heraklion. Definitely I will stay again there when I will visit the city again.

The location cannot get better, literally steps away from the central square. Nice, big room, small little kitchen with water/ tea/ coffee facilities, comfy mattress, spotless clean, good healthy Cretan breakfast. Will definitely book it again in the future.

Unfortunately this "hotel" was probably the worst accommodation experience I've had in my life. Let's start with them calling us from a random number telling me hours before we were going to check in that no one was going to be on site. That's right, there would be no staff. They left our key in a lockbox and said good luck. Getting this information thru a cell phone call traveling internationally with someone who does not speak clear English was enough of an issue, but once we arrived we were shocked by how terrible dirty and unsafe the neighborhood felt. There were people loitering around the property, looking at our car after we parked and we thought they were going to steal it or worse - all the while, fussing with a lock box combination with zero help from the front staff- because they all decided to go home. Once we got in, the room itself was incredibly dated and musty. The pictures they list must have been of the best room possible with new linens, since our linens looked like they were from 1980. We literally walked in and walked right out. I have never left a place so quickly and booked a new hotel a few blocks away at a MUCH much better neighborhood and hotel (Astoria Capsis, which was very good and literally the same price - which is to say that this place was very very overpriced). there is also no parking, literally anywhere - small streets, narrow driveways, no parking available. I think the worst part of the whole experience was the hotel then attempted to censor the review and bully their customers. You can't call yourself a Hotel if you are a collection of old rooms around an abandoned courtyard with a lockbox to enter. Even hostels have more service and amenities. Instead we thought we were going to be robbed. DO not stay here - literally save yourself.

From the moment we arrived, we fell in love with this place! We were greeted by a young host named Ionnis, who would prove to be a vital part of our stay. He grabbed our bags and ushered us into the café dining room and said he'd be right back. He prepared a couple of refreshing drinks and left us to settle in, but was never far away. When we finished our drinks, he showed us to our room. The central part of the hotel is open to the elements and airy, despite being a smaller space. We asked where we could grab some dinner later, and Ionnis was on point with recommendations and directions. He also set up taxis for our sightseeing destinations. Our last night, we sat out in front of the hotel at the cafe, and again, Ionnis was taking care of our every need. What WAS going to be just a couple of drinks turned into an evening of drinking, snacks, and conversation! The owners are usually on site. We met and spoke with them on many occasions during our stay. Everyone was fantastic with service, care and attention!