Pour garantir l'authenticité des notes affichées, nous ne nous limitons pas à un simple calcul de moyenne. Nous appliquons plutôt une méthodologie scientifique qui intègre deux facteurs essentiels : la fiabilité des avis et l'actualité des expériences des clients, afin d'établir une évaluation finale précise.
В июле 2024 я провела в этом отеле несколько дней. В целом мне всё понравилось, за исключением некоторых моментов.
Начну с хорошего: отличное расположение, напротив супермаркет, а рядом множество магазинчиков и лавочек, шикарный вид из окна на океан, достойные завтраки, чистый бассейн, готовность сотрудников в любой момент прийти на помощь, вкусные блюда на заказ по меню, ухоженная территория.
Что не понравилось: номера уставшие уже, требуется обновление, я жила в 513 номере. Бассейн работает до 19.00, что совершенно не удобно, так как после ужина хочется тоже активности.., а её нет)
Traduire
6/11
Alena Belova
Séjour au août 2023
En couple
66 évaluation
10/10
Exceptionnel
Publiée le 13 sept. 2023
Тихо, спокойно, есть что позавтракать. Убирают хорошо. Влажность. Громкий кондиционер. Милый персонал
Traduire
gavinguo422
Chambre double de luxe avec vue sur la mer
Séjour au juill. 2024
Voyage entre amis
24 évaluation
6.5/10
Publiée le 21 août 2024
設施有點舊
Traduire
PapouAlain
Séjour au fév. 2024
En famille
10/10
Exceptionnel
Publiée le 22 mars 2024
Hotel à taille humaine situé dans la rue principale d'hikkaduwa, proche des commerces et restaurants, dans lequel l'ensemble du personnel (de l'accueil au personnel de chambre) est aux petits soins pour les vacanciers. Piscine avec vue sur l'océan indien, Aquagym, merci à Dammi pour son dynamisme et sa bonne humeur communicative. Acces direct à l'océan, Un remerciement tout particulier au personnel du restaurant et du bar, notamment Nandana, Sanjeewa, Sampath et au chef Indika, ainsi qu'aux trois jeunes femmes de l'accueil du restaurant pour leur gentillesse et leurs sourires.
Réponse de l'établissement: Dear Valued Guest, Greetings from Citrus Resorts & Hotels! We do appreciate you for taking the time & sharing your experiences following your stay and are delighted to know that you enjoyed it. We are glad to hear that the experience with us met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared with the entire team and we look forward to having you return for a more memorable stay. Thank you.
Steven L
Séjour au fév. 2024
Seul
10/10
Exceptionnel
Publiée le 18 mars 2024
Dans ce très bel endroit impeccablement tenu face à l ocean, Agran, le barman, vous fera découvrir les cocktails à l arrack (l alcool local) comme personne d'autre à Hikkaduwa. A recommander sans modération. Et merci pour ce séjour !!!!!!!!
Réponse de l'établissement: Dear Valued Guest, Greetings from Citrus Resorts & Hotels! We do appreciate you for taking the time & sharing your experiences following your stay and are delighted to know that you enjoyed it. We are glad to hear that the experience with us met your expectations and you had a pleasant and comfortable stay with us. Rest assured that your kind compliments will be shared with the entire team and we look forward to having you return for a more memorable stay. Thank you.
barneyskycom
Séjour au janv. 2025
Voyage entre amis
10/10
Exceptionnel
Publiée le 16 fév. 2025
I was unsure about this hotel after reading some of the reviews, but I have to say it was unfounded. We stayed in a deluxe sea view room on the 3rd floor. From the minute of our arrival we felt very welcome. We were greeted with a refreshing drink and didn’t have long to wait for our rooms. The hotel is in a beautiful setting on the beach and with plenty of bars and restaurants outside on the road in both directions. We stayed on an all inclusive basis and found the food very good with plenty of choice. We did eat out nearby also on occasion. Yes the hotel could do with a little updating in particular the rooms and pool. However there were works being carried out whilst we were there and I believe they were closing in April to carry out more. Saying this however everywhere was miticulously clean. Only issue we found with our room was storage. There was a lovely wardrobe area, but the room could do with some drawers. There wasn’t many coat hangars but we just asked our room boy and he got us more. The staff at this hotel really make it. Every one of them with a smile on their face and very helpful. They make it 5 stars! Three of the staff in particular made our holiday. Nuwan who within minutes of our arrival spoke to management in order for me to have coke zero (I am diabetic) included in our all inclusive (as it isn’t normally) which was above and beyond. He also looked after us on many occasions in the restaurant. Also Chinthaka and Sanjeewa who again looked after us, always having a table ready for us every meal time. All were a pleasure and we had some great chats with them. They are a credit to the hotel. Our room boy (can’t remember his name) left our room clean and with great towel art every day, thank you. Also a special mention to management, who on Independence Day made us feel so included in your celebrations. We really enjoyed it, especially the tea . A big thank you to you all and your staff. Would I stay again? Without a doubt. Not at hotel but if you want a great guide in Sri Lanka contact Charu Tours - Sri Lanka on Facebook. Best you can get
Traduire
Réponse de l'établissement: Dear Guest, Thank you so much for your wonderful review! We are absolutely delighted to hear that you enjoyed your stay with us at Citrus Hikkaduwa. It’s fantastic to know that our team, especially Nuwan, Chinthaka, Sanjeewa, and our room boy, made such a positive impact on your experience. We strive to provide exceptional service, and your kind words truly motivate us to keep doing our best. We appreciate your understanding regarding the ongoing renovations and are pleased to hear that you found the hotel clean and well-maintained during your stay. It’s also heartwarming to know that you felt included in our Independence Day celebrations. We look forward to welcoming you back to Citrus Hikkaduwa for another memorable stay. Team Citrus Hikkaduwa
Tharindu K
Séjour au janv. 2025
En famille
4.0/10
Publiée le 1 fév. 2025
I immediately regretted my decision to book this hotel for my family and me as soon as we entered our room. The room quality was poor far below my expectations for a reputed hotel. Having stayed at Hikka Tranz several times, I had hoped that Citrus would at least be a decent alternative. Unfortunately, that was not the case. The room we received was extremely basic and lacked essential amenities, except for shampoo and body wash in the bathroom. To make matters worse, the toilet wall had visible fungus, which was both shocking and disgusting for a hotel of this reputation. Even the swimming pool was disappointing and did not meet our expectations. We genuinely felt that the experience was not worth the money we paid. In the morning, as we stepped out of our room, we were greeted by a plate of leftover food on the floor. Additionally, a broken bed and mattress were left in the hallway. Even the framed pictures on the walls had mold growing inside them. It was disheartening to see that no effort had been made to maintain or improve the hotel's quality. When we inquired about this, the staff mentioned that renovations were planned for April, but this still did not justify the current condition of the hotel. The only redeeming factor of our stay was the staff they were wonderful! They ensured that we had a pleasant experience wherever possible, and even at the restaurant, they served us with warm smiles. I sincerely hope that the hotel management takes immediate action to refurbish the hotel and improve its standards. Otherwise, guests will soon realize that the pictures shared online do not reflect the reality on the ground.
Traduire
6/7
Réponse de l'établissement: Dear Guest, Thank you for sharing your feedback with us. We truly apologize for the inconveniences you experienced during your stay and are deeply sorry that the room and overall conditions did not meet your expectations. We take your comments seriously, and we will address the maintenance issues you've highlighted, especially the concerns regarding cleanliness and the condition of the room. Please rest assured that we are committed to making improvements and ensuring that our guests enjoy a comfortable and high-quality experience. We appreciate your kind words about our staff, and we will certainly pass along your compliments to them. Your feedback is invaluable as we strive to provide better experiences for all our guests. We hope you will consider visiting us again in the future, and we will work hard to ensure your next stay is more in line with the high standards we aim to uphold. Team Citrus Hikkaduwa
Thinuka L
Séjour au déc. 2024
En famille
10/10
Exceptionnel
Publiée le 31 janv. 2025
On January 30, 2025, we had the pleasure of celebrating our engagement at Citrus Hikkaduwa, with the registration taking place as a stunning outdoor ceremony by the beach. From start to finish, the experience was exceptional. The entire team, especially our coordinator, Dayan, went above and beyond to accommodate our special requests, even on short notice. The food was absolutely delicious, and the overall organization was flawless. Every detail was handled with care, making our special day truly memorable. Without hesitation, we highly recommend Citrus Hikkaduwa for anyone seeking a well-coordinated and beautifully executed event.
Traduire
Réponse de l'établissement: Dear Guest, Thank you for sharing such a heartfelt review! We are thrilled to hear that your engagement celebration at Citrus Hikkaduwa was everything you envisioned and more. It brings us great joy to know that Dayan and the team could make your special day flawless, and we’re delighted that the food and overall experience exceeded your expectations. We truly appreciate your recommendation and look forward to welcoming you again for many more memorable moments in the future. Team Citrus Hikkaduwa
Invité
Séjour au mai 2025
Autres
10/10
Exceptionnel
Publiée le 17 juin 2025
Hi I’m really happy about the citrus hotel .it's beautiful location special auqa aerobic best part of your hotel, dammi is very very friendly man.he came is not ask morning for aqua ‘super teacher ‘our team very happy we came agin thanks very
Traduire
Invité
Séjour au mai 2025
Autres
8.0/10
Très bien
Publiée le 15 juin 2025
Delicious food was served, and there were a few live stations. The aqua aerobics class was enjoyable. We had considerable trouble getting to the restaurant because it was located apart from the main building on a rainy day.
Traduire
Invité
Séjour au mai 2025
Autres
10/10
Exceptionnel
Publiée le 8 juin 2025
Our stay at Citrus Hikkaduwa was truly memorable and exceeded our expectations. The location is perfect—right by the beach with stunning views of the ocean and easy access to local shops and attractions. The rooms were clean, spacious, and well-maintained, with all the modern amenities needed for a comfortable stay. The hotel also offers a beautiful pool area and a wide variety of food options that cater to different tastes. What made our experience truly special, however, was the exceptional service provided by Mr. Nandana. From the moment we arrived, he went above and beyond to ensure we were well taken care of. His attention to detail, friendly nature, and professionalism truly stood out. Whether it was assisting with special requests, recommending local activities, or simply checking in to make sure we were comfortable, Mr. Nandana’s hospitality made us feel genuinely welcome and valued. Thanks to him and the wonderful team at Citrus Hikkaduwa, we left with fond memories and a strong desire to return. Highly recommended for anyone visiting Hikkaduwa!
Traduire
Sss1933
Séjour au nov. 2024
En couple
10/10
Exceptionnel
Publiée le 5 déc. 2024
Fantastic location right on the beach. We had a top floor room with amazing views. The hotel has a lawn in front with tables & chairs, perfect for looking out to sea. We arrived very early in the morning and given our room, so nice after travelling 22 hours. The food is very good, plenty of choice for fussy eaters like me. Nuwan our waiter really looked after us. Bus stop, turn left out of hotel approx 100 yards. Galle easily reached change bus there for Unawatuna beach. Bus drivers very helpful. All the staff are helpful, polite and friendly. Hope to come back next year
Traduire
Réponse de l'établissement: Dear valued guest, Thank you for choosing Citrus for your getaway and for sharing your experience with us. We're thrilled to hear that you enjoyed your stay! Your feedback means a lot to us, and we can’t wait to welcome you back for another unforgettable escape soon!
417hazelw
Séjour au nov. 2024
En couple
10/10
Exceptionnel
Publiée le 3 déc. 2024
We stayed for 3 weeks at the citrus and had an amazing time here, the staff were so friendly and such a lovely team, a credit to the hotel. The location is perfect in Hikkaduwa village a beachfront property with everything you could possibly need there. Close to railway and on main bus route with tuk tuks galore we had a wonderful guide who took us all over, we were there over Halloween and the staff did an amazing job,the food was lovely and I am really fussy but I always found something to eat and the staff would go above and beyond to accommodate guests.
Traduire
Réponse de l'établissement: Dear valued guest, Thank you for choosing Citrus for your getaway and for sharing your experience with us. We're thrilled to hear that you enjoyed your stay! Your feedback means a lot to us, and we can’t wait to welcome you back for another unforgettable escape soon!
Invité
Séjour au mai 2025
Autres
10/10
Exceptionnel
Publiée le 3 juin 2025
Very beautiful hotel and nice program aqua aerobic. Damml is very good man we came again. Highly recommended for Sri Lankans and orthers. Pool is very attractive. Foods delicious!!! Thanks all staff.. Good experience!! Good place to spend our vacation..