After we got our luggage at HOU, we called the hotel for a shuttle pickup and was told a shuttle would be on its way. We waited for about 25 minutes, but no shuttle came and there was no way of finding out status. We called again and the person that picked up said she would have to call the shuttle driver to find out, but that they were very busy, and she hung up on me. I thought it was odd to be busy after 11pm. We waited another 10 minutes and still no shuttle. We called a third time and the same person said she did not call the shuttle driver, but that he should be on his way, which was useless info. The shuttle finally came after another 10-15 minutes, and the driver was not particularly friendly, but I'm sure he had a long day so that's that. Arriving at the hotel, it was clear we needed to check in since we had all our luggage, but the front desk agent did not smile or greet me, and I had to approach closer to initiate the check in. He did not do any of the usual pleasantries like simply ask how my day or flight was. He did not ask any questions or offer to upgrade (since we're Titanium members) or anything, but just typed away and then told us our room number and gave us our card keys. He was so stoic and unpleasant I didn't bother to ask. As a side note, his personal appearance was not what I would expect of a front desk agent. He had a nose piercing bar, multiple ear and facial piercings, colored hair, disheveled attire, etc. I'm not a prude, but I would imagine a hotel as an establishment should have some guidelines for their staff, such as you would not expect staff to show up for work just wearing a bra or be smoking behind the counter. Within the room, with four people (and I believe this was noted on our reservation), we had the main bed, the sofa (not sofa bed), and a trundle bed. That's workable, but here's the problem: we only had one additional blanket and sheets other than what was on the bed, and no additional pillows. Two blankets and pillows (for two more people not on the bed) should have been provided already. When we went down to ask the front desk for another blanket, the answer was that there were no additional blankets. Are you kidding me? What we got were three additional sets of sheets, which we had to lay all out to have any semblance of the warmth of a blanket. Lastly, going down for the breakfast, the selection and quality of the food was lacking when compared to breakfasts at other Marriott properties of similar class. The attendants bringing out the food also didn't smile or look like they cared about their work. Again, maybe it was a tough weekend, or maybe all the customers were rough and they responded in kind, I don't know. Overall though, from before we arrived to when we left out the door, there isn't anything good I could say about our stay at all.
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