Nishisuyacho 2, Shimogyo Ward, Kyoto City, Kyoto Prefecture, 600-8833, JapanVoir le détail de l'hôtel
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1 nuit
Avis des voyageurs
9.3/10
Excellent
45 évaluation
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Avis vérifiés
Emplacement8.7
Commodités9.6
Service9.1
Propreté9.7
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Toutes les évaluations(45)
Évaluations positives(43)
Évaluations avec photos/ vidéo(20)
Chambres de qualité(13)
Bien situé(9)
Très bien situé(7)
Baignoire de qualité(6)
Petit déjeuner délicieux(6)
Déplacements aisés(6)
Nombreuses commodités(5)
Design de qualité(4)
Évaluations négatives(2)
Invité
Chambre japonais occidental avec demi-bain extérieur, Non-fumeurs, Animaux non admis
Séjour au déc. 2024
En famille
12 évaluation
10/10
Exceptionnel
Publiée le 31 janv. 2025
Nice neighbourhood, with familymart just steps away from the house. Great house with hotspring. Enjoyed the evening with families. Had a good breakfast provided by the hotel. If we have enough time, would like to explore the neighbourhood in the daytime next time. Great stay.
Traduire
Réponse de l'établissement: Thank you very much for staying at our inn.Thank you for the photos of your meal.We're glad that you liked it.There's a convenience store nearby, so it's in a convenient location.Please explore next time.We hope to see you again.
Invité
Séjour au mai 2024
En famille
1 évaluation
7.5/10
Publiée le 6 juill. 2024
Nice house with average services
Front desk staff may arrive late so there are chances that you need to wait under the sun as all doors closed and you can only contact them by email during that time (not very responsive)
Thin wall so may hear people talking in midnight
Good experience overall despite the above
Beds and tatami are very comfortable and smell good
Taxi costs ard 1,000yen from kyoto station to the house
Traduire
Réponse de l'établissement: Thank you for your detailed feedback! We're glad you enjoyed our house, especially the comfortable beds and tatami. We apologize for any inconvenience caused by the front desk service and the thin walls. Your comments are valuable, and we will work on improving communication and responsiveness. We hope to welcome you back for an even better experience next time!Best reagrds,Satoi Kosetsu
Invité
Chambre japonais occidental avec demi-bain extérieur, Non-fumeurs, Animaux non admis
Séjour au nov. 2024
En famille
3 évaluation
9.5/10
Extraordinaire
Publiée le 11 déc. 2024
The house is nice and beautiful. It has the old Japanese style house design. The toiletries are well prepared and instructions are clear. Thank you the owner for the accommodation. Would recommend families and friends for this house type. Arigato
Traduire
Réponse de l'établissement: Dear Guest,Thank you so much for your kind words! We’re delighted to hear that you enjoyed the traditional Japanese-style design of the house and found the toiletries and instructions well-prepared.Your recommendation to families and friends means a lot to us, and we truly appreciate your support. It was our pleasure to host you, and we would love to welcome you back anytime.Arigato and best wishes!Satoi Shichijomibu Kosetsu
Invité
Séjour au mars 2024
Entre amis
1 évaluation
10/10
Exceptionnel
Publiée le 13 avr. 2024
So comfortable and good location nearly JR station
Traduire
Réponse de l'établissement: We're glad to hear that you found your stay comfortable and enjoyed our convenient location near the JR station! and we're thrilled that we could meet your expectations in this regard.Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back in the future.Best Regards,Satoi Kosetsu
Invité
Chambre japonais occidental avec demi-bain extérieur, Non-fumeurs, Animaux non admis
Séjour au déc. 2024
En famille
3 évaluation
8.5/10
Très bien
Publiée le 31 janv. 2025
Nice house
Traduire
Réponse de l'établissement: Thank you very much for staying at our inn.I'm glad that you liked it.Please come again.
Invité
Séjour au avr. 2023
En famille
2 évaluation
7.0/10
Publiée le 31 mai 2023
excellent breakfast, clean and tidy, but, there is no reception and luggage services. over rely on email for communication.
Traduire
Réponse de l'établissement: お客様、この度は【さと居香雪】にご宿泊いただき誠にありがとうございました。ご朝食、お部屋をお楽しみにできてなによりです。弊社のお決まり時間(9時~18時)でフロントにてお荷物を預かるサービスがございます。事前にご連絡いただけますと対応させていただきます。また、コロナが発生して以来、お客様に安心してご滞在いただくため弊社はセルフチェックインを行っております。メール又はお電話でのご連絡が可能です。お宿の最寄りのフロントには社員がいますので、何かありましたらフロントへのお電話、またはフロントにおいでください。また、機会がありましたら是非またのお越しをスタッフ一同お待ちしております。
Invité
Séjour au avr. 2023
En couple
1 évaluation
2.0/10
Publiée le 11 mai 2023
I’ve booked for two nights in this hotel.
Everything is almost perfect in the first night. The location is good, nearby the train station, a 24hr familymart in 2min walkable distance.
The non-contact check in requested by the hotel through email is smooth and im okay with this arrangement. The instructions in the email are clear enough and i had successfully found the hotel and got into the room. It did look like perfect but something terrible happened in the second night.
I came back to the hotel at 8:49pm and found i could not enter the room because the password was wrong. I entered exactly the same password which did work at the first night. Ive tries so many times slowly and clearly to confirm its not my mistakes if i had enter wrong password.
After many times of wrong entering, the electronic lock was locked for trying. I was so desperate and sending email to the hotel asking for help, as my phone had only internet service but no phone call. Of course there was no any reply even till now, which is extremely ridiculous.
Then I walked to the familymart trying to ask for help. Luckily there was three locals in the shop and one of them could speak english, they helped me calling to the hotel number instructed in the email , saying that is a 24hr number for emergency need and no one answered :)
Then we google the hotel and find another number, then a japanese local answered. After communication with the staff, the three locals go to the hotel with us( they were super super friendly and helpful, thank you very much), trying to unlock the door by following the steps told by the staff in the phone, yet the door was still locked. Then the staff asked we to wait for 10 mins and someone will come. The 3 locals waited with us( AGAIN, THEY WERE EXTREMELY FRIENDLY, i cant imagine how would it end up that night without their help)
Then the staff came and took only 2 seconds unlocking the door, I watched with my eyes that he did not enter the password I was given but another one, he did exactly know what was the right password. What the f was happening?
Why the Password was changed? Who did that? Ive paid for two night! After opening the door, the staff just continually saying sorry and not answering my question.
EVEN TILL NOW, i dont get any reply from the hotel, explaining what happened that night, it is the most ridiculous and terrible experience i ever had in my life.
Traduire
Réponse de l'établissement: お客様、この度は【さと居香雪】にご宿泊いただき誠にありがとうございました。この度は残念な思いをさせてしまいましたこと心よりお詫び申し上げます。当日は鍵のシステムがエラーになって同じ鍵番後で設定されていただいてもできませんでした。この時はメイン番後で開けることしかできません。お部屋に対応いたしましたスタッフがメイン番後を入力し、部屋をあけるようになりました。夜遅くに大変ご迷惑をおかけしてしまい大変申し訳ございません。
Invité
Chambre japonais occidental avec demi-bain extérieur, Non-fumeurs, Animaux non admis
Séjour au mars 2025
En famille
6 évaluation
9.0/10
Excellent
Publiée le 29 avr. 2025
clean
Traduire
Réponse de l'établissement: Dear Bbheli,Thank you so much for staying with us.We are glad that you find our room is clean.Thank you for your kind words.We hope to see ypu again on your next stay!Best Regards,Satoi Kosetsu
naomi on the go
Chambre japonais occidental avec demi-bain extérieur, Non-fumeurs, Animaux non admis
Réponse de l'établissement: Dear Guest,Thank you very much for sharing your detailed impressions of your stay.We are delighted to hear that you enjoyed the Wagyu beef sukiyaki and appreciated our staff’s assistance during dinner, as well as the handwritten message and cookies prepared for your welcome. It’s wonderful to know that the cozy wooden atmosphere added to your experience.At the same time, we sincerely apologize for the inconvenience caused by the limited front desk hours and the need to contact us via LINE for luggage storage. We also appreciate your comments regarding transportation accessibility and the bathtub, which will be valuable in improving our services moving forward.We’re very grateful for your thoughtful feedback and hope to have the opportunity to welcome you again for an even more comfortable and enjoyable stay in Kyoto.Best regards,BhirawaSatoi Kosetsu
Invité
Chambre japonais occidental avec demi-bain extérieur, Non-fumeurs, Animaux non admis
Réponse de l'établissement: Dear Guest,Thank you very much for sharing your feedback.We’re pleased to hear that you found the accommodation comfortable and appreciated its traditional atmosphere and cleanliness.At the same time, we sincerely regret that the surrounding environment and luggage storage process did not meet your expectations. Your comments are extremely valuable and will be shared with our team as we continue to improve both convenience and guest experience.We truly appreciate your stay with us and your honest impressions.Best regards,BhirawaSatoi Kosetsu
M478172****
Chambre japonais occidental avec demi-bain extérieur, Non-fumeurs, Animaux non admis
Réponse de l'établissement: Dear Guest,Thank you very much for taking the time to share your experience with us.We’re truly glad to hear that you found the room comfortable and enjoyed both the breakfast and the nearby conveniences. It means a lot to us that these aspects of your stay were pleasant.At the same time, we sincerely apologize for the inconvenience you encountered during check-out, especially regarding the luggage storage. We understand how frustrating it must have been to wait without receiving a timely response, and we regret that we were not able to assist you as expected in that moment.To clarify for future reference, we are happy to assist with post check-out luggage storage if you notify us in advance. In such cases, we can guide you to leave your luggage in the entrance area of your room, and our staff will collect it after 11:00 a.m., once the MIBU-JUKU front desk opens.For MIBU-JUKU, please note that our front desk staff arrives after 11:00 a.m., and we apologize for any confusion this may have caused.Your feedback is invaluable, and we are currently reviewing our procedures to improve communication about reception access and ensure better support during check-out hours.We deeply appreciate your understanding, and we sincerely hope this experience will not deter you from staying with us again. We would love the opportunity to welcome you back and offer a more seamless and enjoyable experience.Best Regards,BhirawaSATOI Kosetsu
18,A team
Chambre japonais occidental avec demi-bain extérieur, Non-fumeurs, Animaux non admis
Réponse de l'établissement: Dear Guest,Thank you very much for your kind feedback.We are pleased to hear that you found our location convenient, with easy access to both the subway and nearby attractions. It’s wonderful to know that transportation options, including taxis, made your sightseeing in Kyoto enjoyable and affordable.We truly appreciate your recommendation and look forward to welcoming you again on your next visit.Best regards,BhirawaSatoi Kosetsu
Invité
Chambre japonais occidental avec demi-bain extérieur, Non-fumeurs, Animaux non admis
Séjour au mai 2025
En famille
9 évaluation
10/10
Exceptionnel
Publiée le 14 juin 2025
Большое спасибо, нам очень понравилось у вас!
Ваш таунхаус оказался очень уютным и полностью оборудованным. Удобные домашние наряды, халаты и тапочки на любой случай (для улицы, балкона, туалета и дома) сделали наше пребывание комфортным. Кровати, хоть и расположены на полу, были очень удобными. Циновки приятно ощущаются и дарят тепло. Ванная комната с деревянной отделкой выглядит необычно и стильно. Маленький сад камней добавляет симпатичный акцент. Завтрак в японском стиле был интересным опытом, особенно процесс приготовления супа самостоятельно. Вход по коду на двери оказался очень удобным. Спасибо вам!
Traduire
Réponse de l'établissement: Dear IGOR GRINK,Thank you so much for your lovely feedback!We’re delighted to hear that you enjoyed your stay and found the townhouse cozy and well-equipped. We're especially glad the comfortable home clothes, slippers, and the Japanese-style breakfast added to your experience. It's wonderful to know that the traditional elements like the tatami mats, wooden bathroom, and small garden brought a special touch to your time with us.We truly appreciate your kind words and hope to welcome you back again on your next visit to Kyoto!Best regards,BhirawaSatoi Kosetsu
Invité
Chambre japonais occidental avec demi-bain extérieur, Non-fumeurs, Animaux non admis
Séjour au juill. 2025
En famille
4 évaluation
10/10
Exceptionnel
Publiée le 10 sept. 2025
方便,舒適,冷氣超級夠
設施齊備,乾淨,沒異味
早餐不錯
Traduire
6/7
Réponse de l'établissement: Dear Guest,Thank you very much for your kind review and for the beatiful pictures!We are pleased to know that you found our facilities comfortable, clean, and well-equipped, and that the air conditioning and breakfast met your expectations.Your feedback is truly encouraging for our team, and we hope to welcome you again on your next visit to Kyoto.Best Regards,BhirawaSatoi Kosetsu
JERRY8517
Chambre japonais occidental avec demi-bain extérieur, Non-fumeurs, Animaux non admis
Séjour au juin 2025
En famille
22 évaluation
10/10
Exceptionnel
Publiée le 17 juill. 2025
衞生條件非常乾淨,旁邊就有一家便利店,市內設施齊全,交通方便。
Traduire
Réponse de l'établissement: Dear Jerry, Thank you very much for your kind review.We're delighted to hear that you found the sanitary conditions clean and the location convenient, with easy access to city facilities and transportation.We hope you had a pleasant stay, and we would be happy to welcome you again in the future!Best Regards,BhirawaSatoi Kosetsu