Avis : Solo Sokos Hotel Lahden Seurahuone

I am surprised that the breakfast does not include Salmon. At the best hotel in Lahti I woild expect it would be included as it is in the Helsinki Airport Hilton, for example. Limiting guests to only one piirakka each provided by an attendant also seems strange. While guests can ask for more, guests are not asked at the outset how many they would like and they are not available as part of the buffet table. The thermostat in our Loft Room does not work. I tried to turn the temperature down and nothing happened over 3 days. Same thing happened last year. I mentioned it last summer to the front desk clerk who said it would be checked but I did not bother this year. Internet connection on my mobile disappeared every time I put the phone down/let it close. I had to log in all over again each time I opened the phone again. For international guests on a foreign data plan this is seriously annoying. And I have never been in any other luxury hotel that functions this way. There was no corkscrew in the room and the bar staff said they had no extras to loan us; a front desk attendant was kind enough to retrieve one from her office. There were no voltage converters available at the front desk (our bags with converters in them did not arrive from the airline until the second night). There is also no electric shaver outlet for 110 voltage shavers unlike most luxury hotels around the world, which is inconvenient because those can also be used to recharge cellphones and hearing aid chargers without the need for an adapter/converter in a pinch even though the signage always says “for shavers only”. We have been coming to Lahti for 50 years ever since I married a Lahti girl, and we love this hotel, which is certainly the best one in Lahti, but it would be even better for international travelers in particular if management would make some simple changes in policies and facilities. And the Solo Sokos in Lahti hosts many international travelers, particularly for athletic events. I sent this message to the hotel via its app since I pay for its hotel S-Card club membership even though we do not live in Finland (I love the discounts and the restaurant; we are staying there 4 times just this summer during our annual two months Finland summer trip, sometimes with other family members as well) but the response was underwhelming. The corporate culture likely could use a bit of re-energizing in this time of post-COVID travel expansion.