Découvrez les avis réels des clients sur les hôtels.
InvitéL'endroit est absolument somptueux et féerique ! Nous y sommes allée en mars, un groupe de trois amies, et c'était magique. La chambre était parfaite, le service excellent. Les personnes étaient si gentilles. Le bain chaud privé est vraiment un plus. Nous avons passé une incroyable soirée. Le repas est bon, les produits de qualité même si nous n'avons pas tout mangé car certaines choses étaient très étranges pour notre palais de françaises. Merci également à la masseuse ! Merci à tous et toutes !
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Prix par nuit à partir de :275 £
Publiée le5 août 2025|Chambre japonaise occidentale spéciale du nouveau bâtiment Tsuru
Invité
We booked the best room on the top floor and spent 7 nights at this high end and extremely expensive ryokan/hotel. Here are the pros and cons:
PROS: The food is amazing in terms of presentation, gastronomy and service. The place is immaculately clean. The views a fantastic! We got comfortable Yukatas and overall the place has a very nice traditional vibe.
CONS: They seem to be completely inapt in hosting people who don’t speak Japanese. No one speaks English at this place. None at all! They write that we can “press 9 and call the reception”, but once you do it – you can’t have any conversation with anyone at all. Even when you get down in person to the reception, no one can really communicate with you, even with Google Translate.
They exhibit zero flexibility. The approach is – it’s our way or the highway. All is extremely polite, but no left, no right! Can we have a laundry service arranged? The answer is “no!”. Can we communicate with you via WhatsApp or email? – No! Can we come later to breakfast? No. Can we have dinner at a later time, since we can’t come earlier just this one day? No! Basically, if you want to sleep a bit later during your vacation – forget it! Either show up at 8 or 8:30 am for breakfast, or go hungry! Can we buy your Yukata? – No! Also, we were asked to indicate every day what time we intend to go out – something that adds pressure, as on vacation one may want to improvise, rather than plan ahead their outings.
Given that this place charges exuberant prices, the lack of the most basic hospitality features (communication, laundry, customer-focused flexibility) is astounding! We now staying at another Ryokan, 90 minutes away and see that everyone can speak some English and the place is much more focused on the needs of a foreign traveler, as opposed on preserving the holy rigidity of an existent system.
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Prix par nuit à partir de :297 £
Publiée le19 déc. 2025
Ashley Wong889
I love this room so much. The location is perfect, near the JR Station. The room is big enough for us to open two suitcases fully. One thing I very much like is the laundry pods, the smell is very fragrant!I wanna know about the brand of the laundry pods.
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Prix par nuit à partir de :32 £
Publiée le7 août 2026|Chambre de luxe, avec vue sur la montagne (lit queen size, non fumeurs)
Boonie SohConnected to the hotel is a big shopping mall, which makes it easy to get food or go for shopping. Hotel is a bit aged, with the late 90’s type of decor. Parking is convenient, so for those who do self driving, this is one of the better locations.
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Prix par nuit à partir de :35 £
Publiée le26 mai 2026
C. TamIt's an interesting experience as the hotel is situated at the outskirts. The onsen in the room is perfect, with a perfect seat view. Room is pretty old school and big. As the location is pretty remote, there isn't much night activity around. It is pretty kind of the hotel to offer shuttle service to Otaru JR.
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Prix par nuit à partir de :89 £
Publiée le24 mars 2025
Invité
Parking gratuit, supermarché de vente à pied, la chambre est grande et plus facile pour le processus de check-in et de check-out.
le prix est précieux.
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Prix par nuit à partir de :35 £
Publiée le16 juin 2025|Room 405 Suitengu
InvitéThis apartment offers a practical and comfortable stay, especially for those looking to explore Otaru on foot. We appreciated the basic utensils and cutlery provided, making it easy to prepare simple meals. The thoughtful inclusion of toothbrushes and toothpaste was a nice touch, and the microwave was handy for quick reheats.
Comfort is well-addressed with one air-conditioner and a heater, ensuring a pleasant temperature regardless of the weather. The washing machine was a huge convenience, and we had options for drying clothes either on the hanger stand inside the room or on the balcony.
The location is a major highlight, being within easy walking distance to both Otaru Canal and Sakaimachi Street. We also found it convenient to have a Lawson and various eateries nearby, though it's a good idea to check their opening hours as they can vary.
Important Considerations for Your Stay
While the location is excellent, it's important to note that the road leading to the building is steep. This could be particularly challenging if you're driving, and we would not advise driving during winter due to the road conditions.
For those with a car, there are two parking areas available. The closer one has three slots, while a slightly further option offers approximately 12 slots. Keep this in mind, especially if you prioritize a closer parking spot.
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Prix par nuit à partir de :24 £
Publiée le12 fév. 2026
GG WATT
Vous vous sentirez confortable et relaxé, comme si vous vous sentiez et tuiez à votre maison. Nous sommes 4 pax et nous avons séjourné 1 nuit, mais vous sentez homieux et humilde dans tout ce qui est ici. Notre chambre peut s'adapter 4-6 pax. Pls profiter ici si vous aimez le style anglais pays!!
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Prix par nuit à partir de :12 £
Guest User
Très bel espace, nous avons beaucoup aime l'aménagement fait avec goût (et avec de l'espace pour ranger des bagages sous les lits). L'emplacement était très bien, proche de la gare et du canal. L'accueil et la communication se sont très bien passés, nous avons même pu laisser nos bagages dans l'entrée jusqu'au départ de notre ferry.
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Prix par nuit à partir de :56 £
Publiée le16 janv. 2026
Hardian hardian
Tempat bagus sekali . Cuma kasir keras sekali . Tdk ada mesin cuci
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Prix par nuit à partir de :21 £