Hôtels près de Avenue Paseo de Montejo, Mérida

Dans l'ensemble, c'est impressionnant. Le personnel est sympathique et serviable. J'aime beaucoup la machine à glace, surtout quand il fait très chaud. Il y a beaucoup de places de parking. Il y a eu des travaux pendant notre séjour, mais ce n'était pas du tout un problème.

We stayed here for two nights. Overall, the property itself is nice, but unfortunately our experience with billing and included services was disappointing. At check-in, the amount I was charged at reception was 300 pesos higher than what was stated in my official booking confirmation. I was told it was due to a different exchange rate, but the booking document clearly listed the price in Mexican pesos, so there shouldn’t have been any exchange difference. The next morning at breakfast, the waitress informed us that breakfast was not included in our stay, even though it was clearly included in our booking. I had to return to reception to sort it out. The same situation happened again with the two pizzas and soft drinks that were included in our package. When we called to order them, we were told they were not included. Once again, I had to go back to reception to clarify and prove what we had paid for. It felt like I had to repeatedly go to reception to justify and confirm services that were already included in our reservation. That’s not the kind of experience you expect when booking a hotel stay. Clear communication between reception and restaurant staff would greatly improve the guest experience.

Le petit déjeuner de l'hôtel est vraiment super, il y a aussi la soupe de cow-bowl que j'aime. Un excellent hôtel de vacances, le Wi-Fi est également très bon, les installations sont très nouvelles et fortement recommandées.

Horrible service! They first gave us to a room which was fine upon entering but then we saw people’s clothes and shoes. We went back to reception. She said that her colleague made mistake and gave our room away to someone else without putting in the system. She gave us another room which was smelly like hell! I asked her to change or refund. She said its the only room left and she knows its smelly and she was sorry but she couldn’t do anything. She could only put us to another room the next day. She also refused to compensate. It was midnight. We had no local sim card so had no choice but to stay. At night there was lots of noise from boiler/machine so we couldn’t sleep. It ruined our holiday. They changed us to a different room next day but refused to compensate. We had to suffer at our own cost! The location is god and the room after changed was fine. But they made us suffer for their mistake yet refused to compensate! Such a shame for a hotel to behave like this! So if you don’t want surprise or ruin your holiday, try to avoid this hotel!

Le service était super nous sommes arrivés presque à 8h. Soyez conscients que nous n'avons pas séjourné à l'adresse énumérée mais il y a 3 propriétés 2 minutes à pied les uns des autres. Nous sommes arrivés à l'adresse et il y a un signe avec un numéro à appeler ou à contacter sur WhatsApp. Ils ont répondu rapidement et sont venus nous chercher et notre bagage pour nous rencontrer dans le bâtiment principal, puis nous ont conduits à l'autre (3e lieu). La piscine de notre bâtiment était la plus grande, mais il y avait des feuilles à l'intérieur qui semblaient inconservées mais pas brutes... assez propres. Il y avait une petite ” cuisine ” avec un réfrigérateur et une micro-ondes et un café qui semblait n'avoir pas été utilisé depuis longtemps avant d'arriver à la piscine... il y avait 2 ensembles de chaises à la piscine. Le petit déjeuner continental est à présent au centre-ville, avec des fruits, du yogurt, de la granola et du café, un buffet optionnel de 190 pesos et bien méritant de nombreuses options et délicieux. Le pôle principal était très mignon et nous aimé le complimentaire ”baignoire à vapeur” qui est une salle à vapeur avec les têtes de douche... il faut leur faire savoir 10 minutes avant de le préchauffer. Nous avons communiqué par WhatsApp sans plaintes que je resterais ici....Nous avons combattu avec de l'eau chaude souvent c'était lukewarm mais apparemment c'est une chose dans ce domaine. Il est assez proche de la zone populaire appelée « centre » à environ 25 minutes à pied et 10 minutes au consulat américain

What a great little capsul hostel. It’s a little way from the main areas in Merida, but only a 10-15 min walk, so fine overall. The place it spotlessly clean. You get towel and bedding. The doors in the capsule lock which is great for a sense of security and they are very private. The aircon can be a bit aggressive so ask for a blanket which they have. I don’t have the waffles in the end, but I smashed the free coffee and tea ! Staff were soo very welcoming and kind to me. I would highly recommend this accommodation either for a short or long stay. Get it booked !

Emplacement idéal en centre-ville, à proximité de tous les sites touristiques et des principales places publiques. Personnel accueillant et serviable. 👍😀

Le séjour c'est très bien passé et l’emplacement est vraiment génial. Le personnel est toujours à notre écoute et petit plus pour la piscine

The pool is nice and the hotel is located a few blocks away from the main attractions in downtown. The best part of this experience was the hotel staff. They were extra helpful and kind. Always ready to help in whatever you need. The only complaint I have is the cleanliness in the room. There was dust in some parts of the room and the sheets weren't very clean. They didn't change them. Also, the pillows aren't comfortable. But the rest of the hotel is not bad at all for the price. I slept well, the ac works well. I would stay there again.

The staff has been super helpful in accommodating our requests when we asked to change the rooms and more towels. They also recommended places to visit nearby. The location is very busy: in front of the ado station you have the option to jump directly in a bus but the neighbourhood is of course what it is around a station. Very close to the market, you need to walk 20’ to the central square to find the pretty part of merida. Clean was clean, but the amenities have to be reviewed: no mirror in the room, very small sink, the window in the bathroom couldn’t be closed and there was no hairdryer.