Avis : WELLSTAY Shinsekai Wakyo

Réponse de l'établissement: Cher client, Merci d'avoir choisi le WELLSTAY Shinsekai Wakyo pour votre récent séjour. Nous vous remercions pour vos commentaires et apprécions le temps que vous avez consacré à partager votre expérience. Nous sommes ravis d'apprendre que vous avez trouvé la taille de la chambre et la salle de bain satisfaisantes, et que la présence d'un lave-linge était pratique pour vos besoins quotidiens. Nous comprenons que l'emplacement n'était peut-être pas aussi central que vous le souhaitiez, nécessitant 10 minutes à pied pour rejoindre la station de métro la plus proche et un peu plus loin pour rejoindre l'épicerie la plus proche. Nous vous prions de nous excuser pour la gêne occasionnée. Vos commentaires nous sont précieux et nous nous efforçons d'améliorer nos services et nos installations. Merci encore pour votre avis et espérons avoir l'occasion de vous accueillir à nouveau. Cordialement, WELLSTAY Shinsekai Wakyo

Réponse de l'établissement: Cher client, Merci d'avoir choisi le WELLSTAY Shinsekai Wakyo. Nous vous remercions sincèrement pour vos commentaires et vous remercions d'avoir pris le temps de partager votre expérience. Nous vous prions de nous excuser pour la gêne occasionnée par le bruit de la route très fréquentée et l'impression initiale d'être dans un endroit isolé. Nous sommes ravis d'apprendre que vous avez trouvé les commerces de proximité, la station de métro, les marchés locaux et des attractions comme le zoo et la tour d'Osaka accessibles à pied, ce qui a agrémenté votre séjour. Nous sommes ravis que vous ayez trouvé votre chambre spacieuse et bien équipée, avec notamment un lave-linge, un micro-ondes et une plaque de cuisson électrique. Notre objectif est d'offrir un environnement confortable et pratique à tous nos clients, et nous sommes ravis que vous ayez été satisfait de votre hébergement. Votre recommandation est très importante pour nous et nous sommes ravis que vous ayez apprécié votre séjour et que vous vous soyez familiarisé avec l'environnement. Nous espérons avoir le plaisir de vous accueillir à nouveau. Merci encore pour vos précieux commentaires. Cordialement, WELLSTAY Shinsekai Wakyo

Réponse de l'établissement: Dear Guest,Thank you very much for choosing to stay with us at WELLSTAY Shinsekai Wakyo. We are truly grateful for your kind words regarding the cleanliness and overall quality of our hotel. It is our utmost priority to ensure that every guest has a comfortable and pleasant experience during their stay.We understand that your time is valuable, and we sincerely appreciate you taking the time to share your feedback with us. Your positive comments serve as a great encouragement to our team, motivating us to continue providing exceptional service to all our guests.Should you have any further suggestions or require assistance in the future, please do not hesitate to reach out to us. We are always here to ensure your stay is as enjoyable as possible.Thank you once again for your valuable feedback.Best Regards,WELLSTAY Shinsekai Wakyo

Réponse de l'établissement: Dear Guest,Thank you very much for your feedback.We are sorry to hear that you experienced an issue with the bathroom during your stay.Please accept our sincere apologies for any inconvenience this may have caused.If you would be willing to share more details, we would greatly appreciate it, as it will help us improve our facilities and services for future guests.Thank you again for bringing this to our attention.We hope to have the opportunity to welcome you again and provide you with a better experience.Best regards,WELLSTAY Shinsekai Wakyo

Réponse de l'établissement: Dear Guest,Thank you very much for choosing to stay at WELLSTAY Shinsekai Wakyo. While we are delighted to learn about your positive experiences, such as enjoying the spacious room and the captivating balcony view, we apologize if anything about your stay was less than perfect. We strive to provide exceptional experiences for our guests and your feedback is invaluable in helping us achieve that mission. We take pride in our helpful staff and are pleased to hear they met your expectations.Your kind words are highly appreciated and encourage us to continue our efforts in providing an excellent service. Please feel free to reach out to us directly should you have any further comments or require assistance in the future. We are committed to constant improvement and ensuring your next stay will be even more enjoyable.Thank you once again for taking the time to share your experience. We look forward to welcoming you back soon.Best Regards,WELLSTAY Shinsekai Wakyo

Réponse de l'établissement: Dear Guest,Thank you very much for staying at WELLSTAY Shinsekai Wakyo. We are very pleased to hear that your stay was comfortable. Your satisfaction with the location of our hotel and the facilities in the room is a great encouragement to all our staff."Also, thank you for your compliment on cleanliness and comfort." We will continue to strive to improve our service so that our customers can have a comfortable time. We look forward to your next stay.If you have any questions or requests during your stay, please feel free to let us know. Your valuable feedback is of great value to us.Thank you very much for posting the word of mouth.Best Regards,WELLSTAY Shinsekai Wakyo

Réponse de l'établissement: Dear Guest,Thank you very much for staying at WELLSTAY Shinsekai Wakyo. We are very pleased to hear that you are satisfied. We are truly honored that our hotel's Japanese-style design and facilities have made your stay comfortable and special.In particular, thank you for your comment on the use of washing machines and detergents. We strive to improve convenience during our long stay and travel, and it is very encouraging that you appreciated this point. We will make every effort to improve our service so that we can provide a more comfortable environment in the future.We look forward to seeing you again. We will make every effort to make your next stay even more wonderful.Thank you very much for your word of mouth.Best Regards,WELLSTAY Shinsekai Wakyo

Réponse de l'établissement: Dear Guest,We are truly grateful for your recent stay at WELLSTAY Shinsekai Wakyo and for taking the time to share your experience. We strive to provide our guests with a comfortable and convenient stay, and we are delighted to hear that you found our spacious rooms and in-room amenities to your satisfaction.We understand that the lack of daily housekeeping may have been an inconvenience, and we apologize for any discomfort this may have caused. Your feedback is incredibly valuable to us, and it helps us improve our services to better meet the needs of our guests.Thank you once again for your kind words and for choosing to stay with us. We hope to welcome you back in the near future for an even longer and more enjoyable stay.

Réponse de l'établissement: Dear Guest,Thank you for choosing to stay with us at WELLSTAY Shinsekai Wakyo. We are delighted to hear that you appreciated the location and services offered by our hotel. We strive to provide our guests with a memorable stay, and your positive feedback serves as a great encouragement to our team. We understand that everyone’s experience is unique, and we are committed to continuously improving our offerings to better serve you and all our valued guests.Once again, thank you for your generous feedback. We look forward to welcoming you back on your next visit to the area.Best Regards,WELLSTAY Shinsekai Wakyo

Réponse de l'établissement: Dear Guest,Thank you very much for staying at WELLSTAY Shinsekai Wakyo.We are very pleased to hear that you have said "GOOD" to us and that our service and facilities have been satisfactory.We always aim to provide our customers with the best experience, and this is a great encouragement to all our staff.However, in order to further improve our service, we will continue to take your valuable opinions seriously and lead to improvements.Thank you from the bottom of my heart for your valuable feedback.WELLSTAY Shinsekai Wakyo

Réponse de l'établissement: Dear Guest,Thank you very much for choosing to stay at WELLSTAY Shinsekai Wakyo. We sincerely appreciate you taking the time to share your feedback with us.We are pleased to hear that you enjoyed our convenient location, close to Tsutenkaku Tower, Ebisucho Station, and the shopping areas of Nipponbashi. It’s wonderful to know that our location contributed positively to your stay.Regarding your comments on room cleaning, we sincerely apologize for any inconvenience caused. As noted in our policies, we do not provide daily housekeeping services for stays of fewer than seven nights. However, we understand that this may not have been sufficiently clear at the time of booking, and we will make efforts to communicate this more clearly to our future guests.We also appreciate your suggestion about offering bicycle rentals. That is a helpful idea, and we will take it into consideration as we continue to improve the guest experience.Thank you once again for your valuable feedback. We hope to have the pleasure of welcoming you again and providing you with an even better stay next time.Best regards,WELLSTAY Shinsekai Wakyo

Réponse de l'établissement: Dear Guest,Thank you very much for taking the time to leave a review.From the content of your message, it appears that your feedback may have been intended for a different accommodation.If this was posted in error, we kindly ask that you check and resubmit your review to the correct property.However, if you did stay with us, we would greatly appreciate any further details you could share about your experience.We remain committed to providing a comfortable and satisfying stay for all our guests.Thank you again, and we hope to welcome you in the future.Best regards,WELLSTAY Shinsekai Wakyo

Réponse de l'établissement: Dear Guest,Thank you very much for choosing WELLSTAY Shinsekai Wakyo for your recent stay. We are delighted to hear that you found the in-room kitchen and washing machine convenient, and that the balcony was useful for drying clothes quickly. We strive to provide our guests with a comfortable and practical experience, and your positive feedback is greatly appreciated.We apologize for any inconvenience caused by the distance from the station and convenience stores. We understand that accessibility is important, and we are continuously working to improve our services and facilities to better meet the needs of our guests.Your feedback is invaluable to us as it helps us enhance our services and ensure a pleasant stay for all our guests. We hope to have the opportunity to welcome you back in the future and provide an even better experience.Thank you once again for taking the time to share your thoughts with us.Best Regards,WELLSTAY Shinsekai Wakyo

Réponse de l'établissement: Dear Guest,Thank you for choosing to stay at WELLSTAY Shinsekai Wakyo. We sincerely appreciate your feedback and apologize for any inconvenience you experienced during your stay. We understand that the need to handle your own cleaning, towel exchange, and waste disposal may have been less than ideal. Additionally, we regret that the noise from outside affected your comfort.On a positive note, we are pleased to hear that you found the in-room kitchen, bathtub, and washing machine convenient. We are also glad that you enjoyed the proximity to local attractions such as the supermarket, park, museum, and zoo, all within a 15-minute walk.Your feedback is invaluable to us as it helps us improve our services and ensure a more comfortable experience for all our guests. We are committed to addressing the issues you mentioned and enhancing our facilities.Thank you once again for taking the time to share your thoughts with us. We hope to have the opportunity to welcome you back in the future and provide you with an improved experience.Best Regards,WELLSTAY Shinsekai Wakyo