Avis : Our Jungle House

Réponse de l'établissement: Hi 257cynthiam, merci beaucoup, we are very pleased to see that all was perfect, this is wonderful for us to hear and we will certainly share your comments with our team. Thank you again.

Réponse de l'établissement: Dear Guests, Thank you so much for your wonderful review! We’re thrilled to hear that you enjoyed the unique jungle experience and found comfort in our open-air accommodations. It’s also great to know that our dining and activities met your expectations. Your recommendation means a lot to us, and we truly appreciate your kind words. We hope to welcome you back again for another unforgettable stay in nature. Have a good time, Robert

Réponse de l'établissement: Dear Scalpausoleil, Thank you for sharing your feedback with us. We are happy to hear that you appreciated the spaciousness and uniqueness of our treehouse accommodations, offering a true immersion in nature. Regarding the need to use a mosquito net, our concept prioritizes an authentic connection with the environment, and our accommodations are designed to maximize that experience while ensuring optimal comfort. We regret that your stay did not fully meet your expectations, particularly in terms of ambiance and accessibility. To make arrivals easier for our guests, we offer transportation services and are within walking distance of the national park. We take your comments into account as we continuously work on improving our service and hospitality. We hope you’ll give us another opportunity to provide you with a more enjoyable experience tailored to your expectations. Best regards, Robert Merci d'avoir partagé votre avis avec nous. Nous sommes heureux de savoir que vous avez apprécié l’espace et l’originalité de nos chambres dans les arbres, offrant une véritable immersion en pleine nature. Concernant la nécessité d’utiliser la moustiquaire, notre concept privilégie une connexion authentique avec l’environnement, et nous avons conçu nos hébergements pour maximiser cette expérience tout en assurant un confort optimal. Nous regrettons que votre séjour n’ait pas entièrement répondu à vos attentes, notamment en termes d’ambiance et d’accès à l’hôtel. Pour faciliter l’arrivée de nos clients, nous proposons des services de transport et sommes situés à distance de marche du parc national. Nous prenons en compte vos remarques pour continuer à améliorer notre accueil et notre service. Nous espérons que vous nous donnerez une nouvelle opportunité de vous offrir une expérience plus agréable et adaptée à vos attentes.

Réponse de l'établissement: Hi, Isabelle, merci beaucoup! It's wonderful to see your jungle stay with us was just what you wanted, monkeys and all! We will certainly share your feedback with our team, as this really makes our day. Thank you again for staying with us here in Khao Sok.

Réponse de l'établissement: Hello Elobastje, merci beaucoup! We are so very pleased to see that you enjoyed your jungle stay with us, and that all was good. It's wonderful you and your family loved our food and the nature which surrounds us, and not forgetting the little monkeys who will watch you from near and far! We thank you for staying with us.

Réponse de l'établissement: Hi Nathalie, thank you for taking the time to review our resort. We are so glad you enjoyed your stay in the Jungle with us, and thank you for mentioning that all at the resort was good. We are sorry that your lake excursion was not what you expected, and unfortunately due to National Park restrictions, life jackets must be worn on boats and while swimming; we do understand it can feel somewhat restrictive, but it is a safety procedure that has to be followed. We hope this didn't spoil your time at the lake too much, as the views are more than definitely worth it.

Réponse de l'établissement: Hi there, we are sorry our resort did not live up to your expectations. Our marketing photographs do depict our rooms are of an open design, however just enough to let airflow. We are also not sure where you saw that our resort was located next to Cheow Lan Lake. Khao Sok village and our resort, is indeed located around a 1.5 hour drive from the lake pier; however we are just a 10 minute walk from the National park for trekking, so maybe you thought it was just one entrance for both places. Thank you for commenting on our staff, this is appreciated.

Réponse de l'établissement: Hi there, we are so sorry to see that your time spent with us was not as you expected. We do offer a good selection of tours, from jungle trekking to cave exploration, bamboo rafting, Thai cooking and more. The overnight lake tour is all about the amazing views and if you are lucky, you can see wildlife, but we cannot guarantee what you will see, nature is nature. We do take on board your comments regarding the floating bungalows and the hygiene levels as well as essential repairs needed done and we do pass on feedback to the lake providers concerning these issues.

Réponse de l'établissement: Hi Clara, we are sorry your stay with us was not to your expectaions. The trip to the hot springs are as written, they are natural thearapeutic waters from the ground, so no need to build a fake waterfall, and at this time of year you will see many other tourists, as it is high season. We do apologise if you felt our staff were not helping with your situation regarding the bees in the morning. Please be assured we will address this matter with the restaurant staff. We are glad to see that the accomodation was to your liking and you enjoyed the nature around you. We hope you were able to enjoy the rest of your holiday and apologise again.