Avis : The Westin Excelsior, Rome

Réponse de l'établissement: Cher ClientJe vous remercie d’avoir qualifié votre séjour un 4/5 et pour dire que notre hôtel qui viens de fêter ses 118 années es beau(Bien que un peu vieillot)Au plaisir de vous accueillir a nouveau.Meilleures salutationsMarc LannoyDirecteur General

Réponse de l'établissement: Dear GuestHappy to read that everything was perfect ; very nice people, very nice breakfast and very nice location !ArrivederciMarc LannoyGeneral Manager

Réponse de l'établissement: Dear M. ChenbingThank you for your high score and happy to read you liked our 118 years historic hotel located on the famous Via Veneto next to the Borghese gardens.SincerelyMarc LannoyGeneral Manager

Réponse de l'établissement: Dear jarnoThank you for giving us the maximum scoreArrivederci Marc LannoyGeneral Manager

Réponse de l'établissement: Dear GuestThank you for giving us a 9.7 “amazing” score and happy you enjoyed the location of our 119 years historic hotel on the famous Via Veneto next to theBorghese gardensLooking forward to welcoming you againMarc LannoyGeneral Manager

Réponse de l'établissement: Dear GuestThank you for staying often in one of Marrriott International properties. Your comments that the breakfast is delicious, the room very spacious and clean as well as the good location on the Via Veneto next to the Borghese gardens are very much appreciated.Recommending us is the best reward we can receive.Arrivederci !Marc LannoyGeneral Manager

Réponse de l'établissement: Dear Guest,Thank you for giving us the maximum score of 5/5The comments that the waiters are very friendly and that our 118 years historic hotel has a great location on tGhe famous Via Veneto next to the Borghese Gardens are very much appreciated.We look forward to welcoming you again.SincerelyMarc LannoyGeneral Manager

Réponse de l'établissement: Dear GuestHappy to read that you were very satisfied.The toiletries that are not in the room can be asked to the housekeeper and are complimentary.We look forward welcoming you again.SincerelyMarc LannoyGeneral Manager

Réponse de l'établissement: Dear GuestHappy to read that you enjoyed the location of our 118 years historic hotel on the Via Veneto; next to the US Embassy and the Borghese gardens.The additional comments that the Concierge team was extremely kind and helpful, but I apologize that at the front office a colleague was not nice.Due to our actual wiring system, we are not allowed to have kettles nor coffee makers and I agree this is inconvenient. We do offer free coffee/team ordering room service.We are planning a full renovation of the hotel and look forward to welcoming you again.Marc LannoyGeneral Manager

Réponse de l'établissement: Dear GuestI regret we disappointed you and apologize that some waiters did not give you the service you deserve.SincerelyMarc LannoyGeneral Manager

Réponse de l'établissement: Dear GuestThank you for having stayed with us.Saying that you will come again next time is the best reward we can receive.Arrivederci Marc LannoyGeneral Manager

Réponse de l'établissement: Dear yoomamaThank you for your review.We exceptionally served the breakfast a few days in our banquet room and regret it was not as pleasant.Pleased to read that the room was spacious for 3 persons.Looking forward welcoming you againSincerelyMarc LannoyGeneral Manager

Réponse de l'établissement: Dear Guest Thank you for giving us the maximum rate and for saying that the level of your stay was “excellent”SincerelyMarc LannoyGeneral Manager

Réponse de l'établissement: Dear LeslieThank you for saying that the hotel is very nice and that you enjoyed the location on the Via VenetoArrivederci !Marc LannoyGeneral Manager