Profitant d'un emplacement de choix à Kyōto (Higashiyama), Banyan Tree Higashiyama Kyoto est à moins de 15 minutes à pied de Temple Kiyomizu-dera et Temple Yasaka-jinja. Cet hôtel de luxe se trouve à 1,1 km de Rue Shijō et à 12,2 km de Lac Biwa.
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages et des soins corporels, et permettez qu'on prenne soin de vous. N'hésitez surtout pas à profiter des nombreuses infrastructures de loisirs qui incluent notamment des sources chaudes et une salle de fitness ouverte 24 h/24. Parmi les équipements et services offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit et un service de conciergerie.
Banyan Tree Higashiyama Kyoto vous invite à découvrir son restaurant. Pour bien finir la journée, vous trouverez sur place un bar / salon. Un petit déjeuner japonais gratuit est servi tous les jours de 07 h 00 à 10 h 30.
Les équipements et services proposés incluent un service de nettoyage à sec / blanchisserie, une réception ouverte 24 h/24 et une consigne à bagages. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Les 52 chambres climatisées de l'hébergement vous invitent à la détente et comprennent un minibar et une télévision à écran plat. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes numériques. Une salle de bain privée avec des articles de toilette gratuits et un bidet est à votre disposition. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et une cafetière ou une bouilloire.
« Dear Sir/Madam,
I recently had the opportunity to stay at your hotel, and I would like to share my experience with you. First and foremost, I want to express my gratitude for the exceptional design and comfort your property offers. Kengo Kuma’s architectural brilliance, with its use of natural wood, thoughtful lighting, and integration of art pieces, creates a stunning and serene atmosphere. Additionally, the comfort of the rooms, the quality of the materials, the size of the beds, and the premium linens were truly impressive. In terms of design and comfort, your hotel sets a remarkable standard.
However, I did encounter several service-related issues that I believe could be addressed to enhance the overall guest experience. I would like to share these points in the hope that they are helpful for future improvements:
1. Breakfast Lounge and Sushi Area: The proximity of these two areas creates a strong odor upon entering, which can be unpleasant. Improved ventilation could easily mitigate this issue.
2. Food and Beverage Service After Breakfast: The lack of food and beverage service after breakfast hours was inconvenient. At the very least, providing a space for guests to enjoy tea or coffee would be a welcome addition.
3. Room Service Availability: After a long journey, I was surprised to learn that room service was unavailable and that only rice balls could be provided. Expanding room service options would greatly improve the guest experience.
4. Flexibility with Breakfast Hours: Due to the time difference, I arrived slightly late for breakfast at 10:10 AM and was informed that nothing could be served. Even my request for tea did not receive a clear response. Greater flexibility in accommodating guests dealing with jet lag would be highly appreciated.
5. Lobby Services: The inability to offer anything to drink or even host a guest in the lobby felt restrictive. This could be improved to make the lobby a more welcoming space.
6. Spa Experience: I was unable to experience the renowned Banyan Tree spa as it was fully booked. Expanding spa reservation availability would help meet guest expectations for this signature offering.
In summary, while the hotel excels in design and comfort, the service offerings seem to be constrained by rigid rules and limited hours, which can detract from the overall guest experience. I strongly believe that adopting a more flexible, guest-centered approach would significantly enhance satisfaction.
If the above issues were addressed, I would certainly consider staying at your hotel again during my next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards.
Best regards, next visit to Kyoto. Once again, I want to thank you for the exceptional design and comfort provided during my stay and hope that these suggestions contribute to further elevating your standards.
Best regards, »