Terrible Staycay at The Bus Collective! Had a terrible stay at The Bus Collective! Despite the enticing media coverage of this unique bus-themed resort in Changi and my initial enthusiasm to support their sustainability efforts, $500+ one-night stay turned out to be a major disappointment. My child, celebrating his 4th birthday, burst out in tears as he was harshly scolded and threatened by Michael Gan, (from WTS) claimed to be the representative of the resort owner. During a harmless play where my child was pretending to be an 'emcee' on a stage platform, Michael Gan abruptly approached, ordering my child to get down immediately, citing safety concerns and even threatening police involvement, 'the police will come and catch you'. While safety reminders are appreciated, his aggressive tone and stern reprimand were unacceptable. When I sought an explanation, Michael, accompanied by the resort manager, arrogantly defended his actions, a father of 4 children claiming it was a common comment, he finds there is nothing wrong and even suggesting it was my fault for allowing my child on the platform. The overall experience was emotionally jarring, and the resort's management disappointed. Despite the appealing bus-themed interior, it lacked cleanliness, with visible dust and dirt particulary at the interior driving seat area. Fire access way blocked by unauthorised parking at the resort. The exterior posed safety hazards, with rainwater underneath the buses potentially breeding mosquitoes, pebble stones as walkways, and inadequate lighting for night safety. Additionally, the lack of high fencing raised concerns about safety, especially with the presence of intoxicated individuals near the public playground. Considering the price tag, opting for a hotel staycation seems more worthwhile, especially to avoid the subpar customer service experienced at The Bus Collective at Changi. In summary, this resort is not child-friendly, and the customer service was abysmal. I regret my decision and won't consider returning.
Très bien
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