Family of 5 (kids 10, 11, 13). The transfer from Geneva was 1 hour 20, very easy. From the moment you arrive you are made to feel so welcome, the chalet is simply gorgeous and magical as it was dressed for the festive period (our stay was 28 Dec to 2 Jan). The layout is easy to get around. Beautiful bar and lounge area serving a range of foods. We had two interconnecting junior suites which are huge and have plenty of room. TV has British channels and ability to beam your phone for netflix etc. Wifi very good. Games rooms for kids and adults. There are several restaurants in the hotel and plenty of great restaurants in town which the hotel can book. If coming during February half term, I would suggest booking ahead. The spa is phenomenal. I would highly recommend emailing them to book in advance especially at peak times like February half term or Christmas and New Year as they get booked ahead of time so avoid being disappointed - there was little to no availability for walk in’s. The pool is lovely too. Dressing gowns and slippers are all in the rooms. Lift passes - get from hotel reception. We hadn’t pre-booked skis but this was straightforward. There is a rental place at the top of the mountain. The train stop is directly opposite the chalet and takes 15 mins to the slopes. Very easy. I would also recommend booking a locker in the ski shop so you don’t have to traipse with skis and boots / it’s a godsend and about 25chf per day and it fits 6 persons gear. Well worth it. We hired an instructor from ESS in advance. There are several restaurants on the slopes but a very popular one is Hotel du Lac / again book ahead or book for the following day. Great family restaurant. All in all it’s an amazing hotel with top notch service - you cannot go wrong and we will return.
Family of 5 (kids 10, 11, 13). The transfer from Geneva was 1 hour 20, very easy. From the moment you arrive you are made to feel so welcome, the chalet is simply gorgeous and magical as it was dressed for the festive period (our stay was 28 Dec to 2 Jan). The layout is easy to get around. Beautiful bar and lounge area serving a range of foods. We had two interconnecting junior suites which are huge and have plenty of room. TV has British channels and ability to beam your phone for netflix etc. Wifi very good. Games rooms for kids and adults. There are several restaurants in the hotel and plenty of great restaurants in town which the hotel can book. If coming during February half term, I would suggest booking ahead. The spa is phenomenal. I would highly recommend emailing them to book in advance especially at peak times like February half term or Christmas and New Year as they get booked ahead of time so avoid being disappointed - there was little to no availability for walk in’s. The pool is lovely too. Dressing gowns and slippers are all in the rooms. Lift passes - get from hotel reception. We hadn’t pre-booked skis but this was straightforward. There is a rental place at the top of the mountain. The train stop is directly opposite the chalet and takes 15 mins to the slopes. Very easy. I would also recommend booking a locker in the ski shop so you don’t have to traipse with skis and boots / it’s a godsend and about 25chf per day and it fits 6 persons gear. Well worth it. We hired an instructor from ESS in advance. There are several restaurants on the slopes but a very popular one is Hotel du Lac / again book ahead or book for the following day. Great family restaurant. All in all it’s an amazing hotel with top notch service - you cannot go wrong and we will return.
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