Publiée le12 sept. 2024
John Kemp-Gee
I was somewhat taken aback by your email. I will address your points below.
1. This room has two windows, one is in the bedroom and this one is on your picture, Second window is
In living room and has a direct sea view, no wall view.
- This is not a sea view. This is a view with a little bit of water in it. I ask you to visit rooms with true sea views and you will notice the difference. The people viewing reviews online can judge for themselves.
2. We are suprised by your claim about constant noise during the night because of cleaning activites and general foot traffic in the reception area. First because you didn't mentioned it during your stay and during check-out, and second reason is because we never clean during the night and only one receptionist is in the reception area in this time and there is no possibility of any traffic on the reception.
- There are c. Four rooms next to reception. The halls echo. To us it sounded like cleaning. If it was not cleaning, then I advise your staff to be more quiet at night.
3. Puteus Palace is situated near the main church and as Croatia is catholic country so the local habit is that church bell are ringing every hour from 6 am – 11 pm to present time of the day and on Sudays they ring longer to celebrate mass.
As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day.
- it was explained after check out. I advise you inform guests prior to check in.
4. As you came on Sunday evening to the reception and claimed about bell ringing it was explained it to you that on Sunday the bells ring a bit longer during the day.
Our receptionist offered you ear plugs which you refused and you decided to check out on this evening.
- I use these words cautiously - whoever informed you of this has lied to you. We were not offered ear plugs. In any case ear plugs would have made no difference. I advise you make this clearer on your website.
5. Our receptionist offered you twice assistance with the luggage wich you refused as well.
- I would not have provided this feedback if it was not true. It appears that you are calling me a liar which I take great offence to. No assistance was offered. I am appalled that this is your reply. I would have been fine to carry my luggage but you let my girlfriend carry her luggage alone without assistance.
I do not expect any compensation for what was a hugely disappointing stay. Your email has magnified what are glaring inadequacies in your offering.
Thank you for taking the time to reply but I find your reply totally inadequate and inaccurate.
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Prix par nuit à partir de :145 €
Publiée le3 sept. 2026|Chambre double supérieure
InvitéХорошая локация, близко до старого города, отличная современная ванна.
Очень плохой интернет, невозможно работать удаленно. Несколько раз писал хозяину, один день полностью игнорировал меня, на второй ответил что придет специалист и наладит, но интернет лучше ратовать не стал. Очень мягкий и неудобный матрас и еще куча муравьев в номере.
Есть бесплатная парковка вдоль улицы, где расположены апартаменты.
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Prix par nuit à partir de :80 €
Publiée le22 juill. 2026|Chambre Supérieure
M Griffin
From the moment you walk through the gates, you’re greeted by beautifully landscaped gardens that immediately create a sense of calm. We received the warmest welcome from the staff, setting the tone for what turned out to be a perfect stay.
Our room was spacious, spotlessly clean, and had incredibly comfortable beds. The shower deserves a special mention – quite possibly the best hotel shower I’ve ever experienced! The rooms are also exceptionally well soundproofed, so once you’re inside, it’s wonderfully peaceful, ensuring a fantastic night’s sleep.
The location is ideal. It’s just a couple of minutes’ stroll to the harbour, bars, restaurants, and the water taxi to Zlatni Rat Beach. If you prefer to walk, it’s around 30 minutes along the beautiful coastal path. This end of Bol feels a little quieter than the centre, making it perfect if you’re looking to escape the crowds and enjoy a more relaxed pace.
Breakfast is served on a beautiful sheltered terrace with plenty of choice. There are delicious homemade cakes (the banana bread is an absolute must!), along with freshly cooked eggs prepared however you like them.
The real highlight, however, was the hospitality. Every single member of staff was genuinely warm, friendly, and welcoming. A special mention has to go to Nick, who consistently went above and beyond throughout our stay. Nothing was ever too much trouble, and his attention to detail is second to none.
As a travel agent, I’ve stayed in countless hotels over the years, and Villa Giardino is genuinely one of the best. In my opinion, it deserves a well-earned 10/10.
If I had to suggest one improvement, it would simply be the addition of a swimming pool—but the great news is that one is already being built and is due to open early next year.
Thank you, Villa Giardino, for a truly perfect stay. We can’t wait to return. I’m
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Prix par nuit à partir de :208 €
Publiée le26 oct. 2025|Light Blue triple
InvitéMarko, à Croparadise, a été d'une aide et d'une gentillesse exceptionnelles. Il mérite une augmentation ! Il a rendu notre arrivée très facile et a répondu à toutes nos questions avec compétence. L'établissement est situé à 5 minutes à pied du centre-ville et notre chambre était spacieuse, propre et calme, tout comme la salle de bain attenante. Nous devions théoriquement partager la salle de bain avec les autres chambres de la suite, mais nous n'avons croisé personne d'autre, ni à la salle de bain ni à la cuisine. Nous n'y avons passé qu'une nuit, un court séjour, mais c'était parfait pour nous, à un prix très raisonnable. J'y retournerais sans hésiter et je le recommande vivement à tous ceux qui recherchent un hébergement propre et abordable tout près du centre de Split. Un grand merci encore à Marko qui s'est également mis en quatre pour retrouver quelques affaires que nous avions oubliées.
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Prix par nuit à partir de :18 €
Publiée le12 avr. 2025
Seat 2A
This is an intimate 5-room establishment situated amidst the alleys of the Old Town, hence cars cannot drop passengers at the doorstep. Easy enough to catch a shuttle bus for EUR 8 from the airport to the bus station at the port, from which a Makarun staff will meet you and assist you with your luggage to the hotel, a 10-minute walk away.
Breakfast is a la carte, as is to be expected for such a small establishment, comprising 3 courses - pastry/toast, eggs of your choice with cold cuts, and a dessert, complemented by tea coffee and/or juice. Food was more than adequate in terms of quantity and quality.
My room was comfortable enough, though 2 issues were noticeable:
* Instead of a flat cotton bed sheet, there was a fitted sheet made of what seemed like jersey, and looked more like a mattress protector.This was pilled and coarse, in contrast to the far smoother cotton quilt cover. When I brought this to the attention of the staff they explained that this is standard for the hotel. Whilst it did not affect the quality of my sleep, the coarseness of the sheet wasn't entirely pleasant
* In the bathroom, the shower was mounted at waist height, hence one either had to hold the shower in one hand, or, if there was a need to use both hands to wash, then one would have to crouch under the shower while it was in its holder. Not particularly convenient.
Overall a comfortable stay in a convenient location, enhanced by the friendly and solicitous Ivan and Mario.
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Prix par nuit à partir de :160 €
Publiée le10 juin 2024|Suite de luxe avec vue sur la mer et la promenade
Fat PigggBonne vue sur la mer et près de la vieille ville mais la porte de la douche était un peu brisée et il y a des rubans sur le lit même après leur nettoyage.
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Prix par nuit à partir de :65 €
Publiée le22 juin 2025
Invité
Pro - very close to the Golden Gate and is easy to find. Check in is straightforward. The room is on the first floor above ground so it wasn't the most difficult thing to lift our luggages up.
Con - (1) the actual room looks nothing like the pictures online. The online pictures (taken with wide lens mode) show the room to be much larger and brighter, whereas the room is in fact very small and relatively poorly lit. For one, the bed is literally two footsteps away from the door, and we were struggling to find space to open our luggages.
(2) One of the beds in the room is in fact a sofa bed, but the property did not declare this when we booked. We spent a lot of time trying to book places which do not use sofa beds but actual beds, and so we can't help but feel that we were misled and misrepresented to.
(3) There is a bit of noise. The property is right next to the road and near a pub with some rowdy youths at times.
(4) Facilities are minimal. There is only one chair, and the table is very small. Everything else is basic. Nothing luxurious about it despite its name and the photos.
(5) There is no lift at the property.
We would not have chosen this property if we had a second chance.
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Prix par nuit à partir de :75 €