The Coast View hotel felt a bit dated, but it was generally clean. The TV wasn't working, but it was fixed immediately. The breakfast buffet and restaurant were delicious, and the staff were very helpful.
Unfortunately, I didn't receive a detailed statement of my credit card payment at checkout.
Despite multiple email requests since returning home, I haven't received a detailed statement of the total amount, so I'm confused about what was charged to my room and how much.Could you please attach it to an email as soon as possible?
Passenger baggy service to be restarted for easy access to the villas. Night snack shack - fresh fruit juice to be improved, it is like watery. Fish & chips in main restaurant was not good in taste. Overall happy to stay, specially beach and swimming pool nicley maintained. Staff is execellant, very friendly and helpful anytime. Club house is sooper. We enjoyed. Rooms - nice bedding and other utilities and good and items are eco friendly. Its remarkable. Thanks, hussain
L'hôtel est très confortable et très confortable.
Le bureau de front était soigneux et utile et offrait un environnement très accueillant. Vérifier le midi passé était rapide et efficace. Les chambres étaient grandes et le lit et la cuisinière étaient de haute qualité. Nous avons pu dormir dans 5 minutes. Aircondition était propre et frais.
Location was really good , the roof top view was the showstopper of the property. As we were travelling with an infant we found the staff very helpful with preparing the meals for the baby. Arabian sea view room was excellent.
Housekeeping in the room was not up to the mark and we were quite disappointed. Shower Gel and Tissue were not replaced and the shower area got clogged … despite complaining it wasn’t fixed.
The Tea Pods were not replenished in the Mini Bar.
In general housekeeping in room was not up to Taj standards we have been used to !
OVerall a lovely hotel and super nice staff at reception. Rooms are very spacious and nice comfy beds.
Slight communication error when we asked for a tuk tuk and he took us to somewhere we hadn't asked & good job I has my google maps to recognise we were headed to wrong place!
Pool is lovely for a swim and nice to have complimentary drinks at 430pm too with a little snack, the games area upstairs was fun too but just very hot up there.
Excellent
45 évaluations
9,3/10
Prix à partir de
32 €
par nuit
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7.5/10
AAnishPhilipOur stay at Prayana Hotel in Ernakulam was overall a really good experience, mainly because of the warm hospitality and excellent service provided by the staff. Right from the moment we arrived, we were made to feel welcome. The welcome drink was a refreshing touch, setting the tone for a pleasant stay. The reception team was efficient and courteous, handling check-in smoothly and ensuring we had all the necessary details about our stay. A special mention to the bellboys, who were extremely helpful and always had a smile on their faces. Their attentiveness made a great impression.
The hotel’s location is a big plus. It is conveniently situated, making it easy to get around the city, whether for sightseeing, shopping, or business. The accessibility and surroundings added to the overall positive experience.
While we truly appreciated the service, there were a few areas that could be improved. The restaurant at the bottom of the hotel didn’t offer much variety in terms of food options, which was a bit disappointing. It would have been great to have more choices, especially for those staying longer. The rooms did not have kettles, which is something many travellers look forward to for a quick cup of tea or coffee. Bathing cubes (shower enclosures) were missing, making the bathroom experience a little less convenient. We also faced an issue with towels not being provided even after requesting them, which was a small letdown.
That being said, the staff’s dedication and the overall comfort of the stay overshadowed these minor inconveniences. Their attentiveness, polite behaviour, and willingness to help made all the difference. Despite a few missing amenities, the hospitality and prime location make Prayana Hotel a great choice for travellers. We appreciate the warmth and care shown to us and would definitely consider staying again in the future!
IInvitéI was weary about booking as the website photos looked quite tired. All of the photos are really old - it was an amazing stay and so much better than I expected. I enjoyed the complementary pottery making and the tea cart in the afternoons. The food à la carte was absolutely delicious. I avoided the buffet a bit as I do in all hotels. The pool is clean and there is excellent service, with staff helping you with towels, umbrellas, and drinks. The rooms are really pretty. Good air con. The gym is good and has air con although the air con is not as powerful as in the bedrooms. The gym has two treadmills, a static bike, basic leg press, weight rack and bench, and some of the arm/shoulder machines too. There were only a few downsides. 1) The beach that it backs onto is actually quite gross (there was nappy in the sand and gunk that looked like sewage), but it’s easy to avoid this. 2) The beach has a real drop from the sand into sea so it’s not very safe to swim in unless you want to be smacked against the bank. These two things don’t matter though as the hotel is lovely and there is enough to do that you don’t need to go on the beach. 3) I booked 2 nights in one booking and 1 night in another booking. I asked when I booked the single, third night, whether I can keep the same room. They said they’d let me know at check in. They didn’t let me know at check in. They said they’d tell me on the second day in the day, but nothing. I kept asking at reception and I called them on the phone twice, and they kept saying they’d call me back. It was 9.30pm on the night before I’d have to move rooms before they told me I could stay. I’m not really sure why it took so long or they messed me around on this as 3 of my exact rooms were available on the website for those nights, so by that logic it would not have been a problem!
AAshwiz2kL'un des meilleurs choix d'hôtels, très proche de l'aéroport, avec de bonnes options de restauration à l'intérieur et à l'extérieur des locaux. Chambres bien aménagées, une excellente expérience d'enregistrement et j'ai été ravi du geste de service proposé en termes de surclassement de chambre et d'options de départ tardif. Dispose d'un bon restaurant avec une délicieuse cuisine chinoise que j'ai essayée. Il est en cours de rénovation, mais cela n'a pas beaucoup d'impact sur le séjour ici. Dans l'ensemble, un séjour agréable, à l'exception du fait que j'ai laissé un chocolat coûteux dans le mini-réfrigérateur de la chambre et que je n'ai pas pu le récupérer lorsque je l'ai demandé le jour même.
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