love the place! location is great as it's near other establishments. the staff are nice and accommodating. they also have a care resto inside that has great food!
A great place to stay for visiting mayon volcano. Rooms with mayon view is nice, staffs are friendly, location is very convenient, near sm. Breakfast is not really nice though compare to other hotels with this price, also the swimming pool is small and has no view, its boring to swim there, and I booked the atv through hotel then I found out that klook is 50% cheaper than the hotel price, so booking atv there is not recommended. Overall, its a good hotel to stay, but not a good hotel if your expecting nice breakfast and activities.
Upon arrival in the hotel we were warmly greeted and helped by the staff of the hotel, they very friendly and accommodating. Serrvice is utmoat excellence the only problem is that the rooms needs to be updated, it needs to be cleaned, restroom needs to be maintained. When we reached our rooms there are no towels and when it was delivered it is like beige already because it is too old. The food served is also decent, this hotel is nearby a good place with lots of reataurants out side. I hope they can update the hotel soon. They have such a good spot and it just needed to be renovated. By the way we saw a cockroach in the room also but again the staff helped asap. I will still consider my stay here very good because the people are really nice. And anyway the bed is not dusty. So all good.
the staffs are very accomodating and they will welcome you with a warm smiles and greetings from morning to evening. the dinner buffet and breakfast buffet are so good that my family enjoyed so much! the view and the ameneties are very good for the price! thank u for allowing my family of 4 to stay in your double bed without adding any fee! ❤️ we’ll sure be back again soon!
Las instalaciones están muy bien, el servicio es excelente, el trato exquisito. Está situado en el centro de Naga. La estancia fue muy agradable y me encantó el desayuno. Altamente recomendable.
The place is nice. Easy to find. No hidden charges.
The staff don't know how to say no. 🫡
They will cater to your needs.
The pool is cold. I hope they will make it warm especially at night.
Some features might need maintenance. Like the CRs.
Overall, it was a really good place to stay before we went to the hot springs nearby.
I booked for 3 persons per room, with 2 breakfast so I was expecting to pay only for the additional breakfast of the extra person (no extra bedding requested), but was asked to pay for the full extra person with breakfast and no senior discount. I may have misunderstood, but the booking choices via Trip were also misleading (2person/room w/ 2 breakfast; 3persons/room w/ 2 breakfast; 3 persons/room w 3 breakfast; I chose the 2nd option).
Room service took a very long time, more than the promised 45mins.
One of the assigned rooms had a broken doorknob that wasn't fixed since it was on one of the connecting rooms.
The guy at the bar so friendly yet professional and he is so good in mixing well the drinks. We tried the all you can eat or ”EAT ALL YOU CAN”, it was awesome food presentation that would really convince you to eat even if you are already full. Satisfying food service!!! Golden theme of the room makes you feel like you are one of the wealthy people on earth!!!
During our stay at Villa Caceres, since it was our first time, the people in the Front Office are very helpful when providing locations and assistance, as well as the Housekeeping staffs (the group of tall guy assisted us on adjusting aircon temperature, when we arrived in the room). We also arrived earlier than the check-in time but they have accommodated us (receptionist named Jen/Jean, i think). I have just noticed in the morning buffet that servers are quite not that attentive on their guests even though it was not busy, some tables are left unattended, although the selection of their food was nice. I hope that they pay attention on this feedback. Then location was accessible to the city, markets and transportation.
Escape to Beatriz Rafaela Resort, where luxury meets nature. Experience serene accommodations, world-class amenities, and breathtaking view of the best sunset and for an unforgettable dining experience. Relax, rejuvenate, and immerse yourself in paradise.
Très bien
8.0/10
Prix à partir de
441 872 IDR
par nuit
Voir les disponibilités
Voir tous les hôtels avec avec piscine à Bicol
Derniers avis sur des hôtels à Bicol
Tout afficher
7.7/10
Bien
IInvitéI highly recommended this hotel, madali din sya ma access. madali din sila kausap kasi nagpalipat ako ng room ung may mayon view. that why I really satisfied, saka di ka mababasa ng ulan once nag papick sa grab kasi covered ung lobby 👍👍👍
IInvitéthe staffs are very accomodating and they will welcome you with a warm smiles and greetings from morning to evening. the dinner buffet and breakfast buffet are so good that my family enjoyed so much! the view and the ameneties are very good for the price! thank u for allowing my family of 4 to stay in your double bed without adding any fee! ❤️ we’ll sure be back again soon!
UUtilisateur anonymeUpon arrival in the hotel we were warmly greeted and helped by the staff of the hotel, they very friendly and accommodating. Serrvice is utmoat excellence the only problem is that the rooms needs to be updated, it needs to be cleaned, restroom needs to be maintained. When we reached our rooms there are no towels and when it was delivered it is like beige already because it is too old. The food served is also decent, this hotel is nearby a good place with lots of reataurants out side. I hope they can update the hotel soon. They have such a good spot and it just needed to be renovated. By the way we saw a cockroach in the room also but again the staff helped asap. I will still consider my stay here very good because the people are really nice. And anyway the bed is not dusty. So all good.
IInvitéDuring our stay at Villa Caceres, since it was our first time, the people in the Front Office are very helpful when providing locations and assistance, as well as the Housekeeping staffs (the group of tall guy assisted us on adjusting aircon temperature, when we arrived in the room). We also arrived earlier than the check-in time but they have accommodated us (receptionist named Jen/Jean, i think). I have just noticed in the morning buffet that servers are quite not that attentive on their guests even though it was not busy, some tables are left unattended, although the selection of their food was nice. I hope that they pay attention on this feedback. Then location was accessible to the city, markets and transportation.
IInvitéExcellent service from Front Office, household and restaurant staff and a nice location. But this hotel needs to bring up the cleanliness and maintenance of the room. Our room was full of cobwebs under shells, exhaust fans and corners. The bathroom is terrible. Eau nuée, baignoire molde et douche et oh mon boîtier de toilette Dieu est terriblement sale. La douche de pluie et la douche main ne fonctionnent pas correctement. J'ai dû emprunter la paille et la cuillère. Frigo/minibar est rustique. Des peintures de murs déchirées. Linettes en forme. Il y a aussi des trucs de coucher. 2 d'entre nous ont noté des marques de morsure sur nos jambes, nos mains et nos bras.
EEstellaLaleoThe guy at the bar so friendly yet professional and he is so good in mixing well the drinks. We tried the all you can eat or ”EAT ALL YOU CAN”, it was awesome food presentation that would really convince you to eat even if you are already full. Satisfying food service!!! Golden theme of the room makes you feel like you are one of the wealthy people on earth!!!
IInvitéI booked for 3 persons per room, with 2 breakfast so I was expecting to pay only for the additional breakfast of the extra person (no extra bedding requested), but was asked to pay for the full extra person with breakfast and no senior discount. I may have misunderstood, but the booking choices via Trip were also misleading (2person/room w/ 2 breakfast; 3persons/room w/ 2 breakfast; 3 persons/room w 3 breakfast; I chose the 2nd option).
Room service took a very long time, more than the promised 45mins.
One of the assigned rooms had a broken doorknob that wasn't fixed since it was on one of the connecting rooms.
DDrakeVinceExcellent rooms and bathroom, although the bar bathrooms were ok I guess... Amazing view from
the 2 infinity pools and the location near the beach was perfect. Our Butler, Ate Georgina was very kind and helpful. She even gave us a hike to her hometown and the food there was awesome!
The only downside was that we came a few days after a hurricane so some services were closed, though we were advised about the situation prior and we were okay with it.
I recommend coming here on your holidays to the Philippines!
IInvitéLas instalaciones están muy bien, el servicio es excelente, el trato exquisito. Está situado en el centro de Naga. La estancia fue muy agradable y me encantó el desayuno. Altamente recomendable.
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