Hôtels 5 étoiles à Victoria, Australie

The customer service was excellent. The location, the food, service, just to mention few. Everything was perfect 👌. Will recommend this hotel 100x to my friends and family. I'll be coming back for sure.

The staffs are very friendly, helpful and approachable. Food was excellent with so many varieties. Fresh and delicious. Rooms clean, spacious and very good views.

Sur 24/6 J'ai commandé des œufs frits pendant le petit déjeuner, mais la qualité des œufs n'était pas standard, le yoghour n'était pas normal et sans goût, mais j'ai commandé le lendemain avec un autre chef, qui était de retour à un œuf normal, Je me demandais si Sheraton pouvait utiliser une telle qualité d'œufs ! Une autre opinion est que les installations de salles de sport ne suffisent pas, merci!

La chambre est si belle, confortable et propre! Nous aimerions la vue de notre chambre. Cependant, le moment de la sortie est trop tôt.

Great location for the theatre. We could see the Michael Jackson show sign from our room. Car park is off site and horrible to try and get a park in but only 5min walk from the hotel and $25/ day. Close to parliament station. China town and easily accessible to all city areas. Check-in and check-out were easy, staff were polite, and the happy hour was a nice touch. The room itself was compact but quiet, even being right by the lift. The bathroom, however, was tiny. No way two people could fit at once. The fan didn’t work so the mirror fogged completely, and the shower glass wasn’t long enough, leaving the floor soaked after every use. The bottom of the door showed water damage. Blinds let in light around the edges, and while the air conditioner was noisy, it didn’t really bother us. The luggage space wasn’t big enough to hold a hard case flat without tipping, which was a bit annoying but manageable. Breakfast was unfortunately the biggest low point. Service felt disorganised and slow. We waited almost 20 minutes for the rabke we were sat at to be cleared. The continental breakfast was uninspiring and pastries didn’t seem fresh. We paid an additional $5 per person for menu items since continental breakfast was included in our booking, but if I had paid the full $30–$35 separately, I would’ve been disappointed. Bacon was American-style (crispy), and they did do well offering coffee and tea promptly on arrival. However, the juice service was confusing. No glasses, limited plates, and unclear service flow. Amenities were almost non-existent. The “gym” was about the size of the bathroom with no treadmill or bike, and the rooftop could be much more inviting if it had a covered area or bar. Overall, the location saves it. Ok for a short city stay if you’re here for convenience, but not somewhere I’d choose for comfort or amenities. Unfortunately wouldn’t stay again and not great value for money in my opinion.

Très confortable et confortable séjour. L'hôtel peut être un peu daté, mais le séjour quotidien est efficace et les chambres sont très bien entretenues. Avoir un très bon séjour en général. S'inscrire en tant que membre de la cour pour obtenir un parking gratuit ainsi que si vous conduisez

This was a trip with my wife in Melbourne for a few days before we head off to Tassie. We stayed at the loft room (note the loft bedrooms are located on lower floors, ours was on 2nd floor). On the arrival day, while we were off loading our luggages from our car (there were a few bags as we had just gone to a vineyard and had purchased 4 bottles), the 2 guards at the back door entrance, whom have clearly saw us, but didn’t assist with the luggage, nor inform the front desk to assist us. We ended up carrying the multiple luggages (along with the 4 wine bottles) while the guards watched.  On the second day, the guards were friendly - they assisted with doors and greeted us. On cleanliness, after first night, our toothpaste was empty but cleaning staff did not replace with a new set, but overall room was clean to basic standard.  However, our room had a bit of odd well on second night (first night was fine) not sure what the issue was but it did smell like kitchen cooking smell (we didn’t cook there). Breakfast was of good value and the staff working there were friendly and very responsive, I would probably say that the best experience was our breakfast thought out our stay there.

If you’re looking for a stylish, central place to stay in Melbourne, Quay West Suites delivers in all the important areas. 📍 Prime Location Quay West’s address on Flinders Lane puts you right in the heart of everything. A few steps takes you to the iconic Yarra River, Federation Square, and Melbourne’s best shopping and café districts. Whether you’re in town for business, arts, or dining, having public transport, laneways, and nightlife within easy walking distance is a huge convenience. ✨ Impeccable Cleanliness From the moment you enter the foyer, the high standard of cleanliness across public areas and suites is clear. Plush carpets, sparkling bathrooms, and neatly made beds—everything felt fresh and immaculate throughout my stay. Housekeeping did a flawless job refreshing the room each day without ever interrupting my schedule. 👨💼 Friendly, Attentive Service Customer service here is both professional and warm. Front desk staff greeted me by name and were quick to offer directions, recommend hidden-gem eateries, and help with luggage. Room service was punctual, meals were presented beautifully, and every staff interaction made me feel genuinely welcome—not just another guest. 🧭 Thoughtful Facilities It’s the little things at Quay West that stand out: • A well-equipped kitchenette in each suite––perfect for a relaxing breakfast or a quick late-night snack. • In-room laundry facilities saved me from hunting down laundromats mid-trip. • The comfortable lounge and communal spaces offer a quiet place to work or unwind. • Gym and heated indoor pool, both kept spotless and perfect for a post-city exploration cooldown.

Le centre-ville est situé à proximité de la ville, à l'extérieur de la ville, à l'extérieur de la ville, à l'extérieur de la ville, à l'extérieur de la ville, à l'extérieur de la ville, à l La chambre est bien équipée avec beaucoup d'équipements sauf je suis curieuse de savoir pourquoi pas de sacs de sucre fournis avec les thés ....

L'hôtel était bien situé et le personnel était ami, donc nous avons eu un séjour agréable. Nous avons réservé une chambre familiale pour six personnes pendant trois nuits, mais nous avons effectivement reçu des chambres de connexion adjacentes. La clé de la salle de connexion n'était pas ouverte, donc nous avons dû demander à quelqu'un d'ouvrir la clé après notre entrée. Les chambres n'ont pas été équipées pour le nombre d'invités, nous avons donc dû demander plus. Aucune eau supplémentaire ou autre équipement n'a été fournie la deuxième ou la troisième nuit, et les décharges n'ont pas été éliminées.