Équipements principaux : Salon exécutif, Spa, Service de garde d'enfants
Excellent
511 évaluations
9,1/10
1 nuit
À partir de 361 NZD
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9,3/10
Excellent
IInvitéThe customer service was excellent. The location, the food, service, just to mention few. Everything was perfect 👌. Will recommend this hotel 100x to my friends and family. I'll be coming back for sure.
IInvitéVery noisy could hear all the neighbours shouting at each other! And needs sound proofing as could hear everyone showering!!
Clean and great food but don’t get a room on level 10 or 11.
Not worth the $$$$
IInvitéVery convenient location with walking distance to free tram zone and nearby hot tourist spots. Friendly staff who accommodated it need for checking in very early morning. Shower place a bit weird with no door to prevent water from getting out. Tourist sand city tour info available at reception.
IInvitéWe stayed there one night as we have booked the hot air balloon flight. Thus, didnt have much opportunity to use any facility except the restaurant. We had dinner there and food and wine were great. However, we noticed that some staff werent paying much attention to asian guests. While serving the food up to western guest, the staff was introducing the food in details but not to us. Furthermore, it took a long while to get our desserts.
Ssunshinebunnyi love the service and exclusivity. love how accessible to adult arcade. walk in area was amazing. i requested for late check out, but it was decline ): apart from that, really love the stay. fully recharged. about 20 mins walk to DFO. if you are driving, remember to play in adult arcade to deduct the parking fees!
first time encounter room services is chargable!!
LlymaWe had multiple issues with our 7 nights stay. Which some has been addressed and fixed immediately. One thing we do recommend to confirm check upon arrival or when booking.
Lack of view - we’ve booked the 1 bedroom premium room. From the pictures it looked like floor to ceiling big windows with open view but we were assigned to a room situated in the heritage floors (2nd) which the windows are 1.5m high so have to tippy toes to see the view. Limited sunlight also, bathroom has no window.
Issues we encountered
1) hall way light - wasn’t working on the first night when we checked in at 11pm. We couldn’t even find our room number cause it was so dark, we used the torch on our phone. Wasn’t a nice first impression if you are scared of dark hallways. The sensor was fixed the next day.
2) phone wasn’t working - so we couldn’t contact the front desk. We got in late with a toddler, so we put on ‘do not disturb’ sign but someone banged the door at 8am, to reach us to ‘fix the issues’. Not sure why can’t they just slip us a note under the door.
3) so many flies - the breakfast restaurant have serious pest issues. There were more than 10 flies flying around the buffet and the tables. We didn’t feel comfortable eating there after one visit. The whole duration of the meal, we were waiving off the fly. Major hygiene concern!
4) housekeeping was very average, barely cleaned the room daily. Only made the bed.
5) overall the staff were all friendly, special appreciation to the male staff at the breakfast room. The lady duty manager didn’t seem friendly, carries an attitude and likes to talk over you.
Location is great, round the corner from the tram line.
Will I stay again, most likely not. Feels more like a 4 star hotel, definitely not 5 star.
IInvitéIf you’re looking for a stylish, central place to stay in Melbourne, Quay West Suites delivers in all the important areas.
📍 Prime Location
Quay West’s address on Flinders Lane puts you right in the heart of everything. A few steps takes you to the iconic Yarra River, Federation Square, and Melbourne’s best shopping and café districts. Whether you’re in town for business, arts, or dining, having public transport, laneways, and nightlife within easy walking distance is a huge convenience.
✨ Impeccable Cleanliness
From the moment you enter the foyer, the high standard of cleanliness across public areas and suites is clear. Plush carpets, sparkling bathrooms, and neatly made beds—everything felt fresh and immaculate throughout my stay. Housekeeping did a flawless job refreshing the room each day without ever interrupting my schedule.
👨💼 Friendly, Attentive Service
Customer service here is both professional and warm. Front desk staff greeted me by name and were quick to offer directions, recommend hidden-gem eateries, and help with luggage. Room service was punctual, meals were presented beautifully, and every staff interaction made me feel genuinely welcome—not just another guest.
🧭 Thoughtful Facilities
It’s the little things at Quay West that stand out:
• A well-equipped kitchenette in each suite––perfect for a relaxing breakfast or a quick late-night snack.
• In-room laundry facilities saved me from hunting down laundromats mid-trip.
• The comfortable lounge and communal spaces offer a quiet place to work or unwind.
• Gym and heated indoor pool, both kept spotless and perfect for a post-city exploration cooldown.
LLL-AliceThe location is perfect for citywalk, a wonderful stay at Le Meridian ~~also the breakfast is as good as other people recommended ~~all are satisfied except encountered a rude staff (high and thin lady) at the breakfast buffet time, I did understand the computer was out of order that day, but she interrupted for questioning last name, room no and personal belongings for 3 time, hard to believe that , as there was a foreign lady help to check-in manually before anyone entering the restaurant , I saw her stopped aother lady and questioned the last name when the lady was on the way to take food as well, quite annoying and unexpected to happen at series by Marriott ~~
SSze ManLe petit déjeuner était probablement le pire que j'avais dans un hôtel 5-star. La variété était limitée et la qualité était mauvaise, par exemple seulement 3 types de fruits frais et le melon d'eau était pale. La salle de bain était grande, mais le lieu de douche était si petit. J'ai essayé d'utiliser le haut de la cabine. Heureusement, j'ai utilisé ma main pour tester s'il y avait une poussière. La poussière s'est envolée dans mes yeux quand j'ai utilisé ma main pour sentir la propreté! La chaleur était si insuffisante. Le personnel de garde de la maison était mal formé. Je vous ai demandé de ne pas nettoyer ma chambre en apposant un signe sur la chambre et en tournant le Do the Disturb light. À ma surprise, je suis retourné à la chambre le après-midi. Le personnel est arrivé dans la chambre. Ouvrir la cortine. Désactivé le Do ne pas perturber. L'hôtel était très bien entretenu et très bien entretenu. L'ascenseur est venu mais ne pouvait pas fermer la porte. Il y avait aussi un personnel et elle m'a conseillé de prendre les pas au sol. Je suis allé au sol et n'a trouvé qu'un autre ascenseur était hors service. Ils n'avaient que 3 ascenseurs allant dans les chambres. Beides le lieu très central, je ne peux penser à rien pour apprécier l'expérience.
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