Hôtels 5 étoiles à Victoria, Australie

The customer service was excellent. The location, the food, service, just to mention few. Everything was perfect 👌. Will recommend this hotel 100x to my friends and family. I'll be coming back for sure.

Very noisy could hear all the neighbours shouting  at each other! And needs sound proofing as could hear everyone showering!!  Clean and great food but don’t get a room on level 10 or 11. Not worth the $$$$

On 24/6 I ordered fried eggs during breakfast, yet the quality of the eggs were not up to standard, yolk was not normal and with no taste at all, yet I ordered same on the next day with a different chef, that was back to a normal egg, I wondered Sheraton would use such quality of eggs! Another opinion is that gym room facilities are not enough, thanks!

Le lieu est magnifique. Food.is delicious. Les chambres sont modernes et nouvelles. Would.recommandez de rester ici.

Avoir une résidence confortable pour 3 nuits. Hôtel environ 15-20mins marche du centre-ville et peut pop sur le tram dans la zone de tram gratuit. La boîte à toilettes a eu un odeur d'odeur qui tient présence dans l'air chaque fois que vous flussez, était assez désagréable.

The hotel is located in CBD, and we got up grade to higher floor due to our wedding anniversary. We are so happy for the high floor views with sea view and the city views all together. The room is spacious with excellent facilities. We enjoy the atmosphere and the room very much.

This was a trip with my wife in Melbourne for a few days before we head off to Tassie. We stayed at the loft room (note the loft bedrooms are located on lower floors, ours was on 2nd floor). On the arrival day, while we were off loading our luggages from our car (there were a few bags as we had just gone to a vineyard and had purchased 4 bottles), the 2 guards at the back door entrance, whom have clearly saw us, but didn’t assist with the luggage, nor inform the front desk to assist us. We ended up carrying the multiple luggages (along with the 4 wine bottles) while the guards watched.  On the second day, the guards were friendly - they assisted with doors and greeted us. On cleanliness, after first night, our toothpaste was empty but cleaning staff did not replace with a new set, but overall room was clean to basic standard.  However, our room had a bit of odd well on second night (first night was fine) not sure what the issue was but it did smell like kitchen cooking smell (we didn’t cook there). Breakfast was of good value and the staff working there were friendly and very responsive, I would probably say that the best experience was our breakfast thought out our stay there.

If you’re looking for a stylish, central place to stay in Melbourne, Quay West Suites delivers in all the important areas. 📍 Prime Location Quay West’s address on Flinders Lane puts you right in the heart of everything. A few steps takes you to the iconic Yarra River, Federation Square, and Melbourne’s best shopping and café districts. Whether you’re in town for business, arts, or dining, having public transport, laneways, and nightlife within easy walking distance is a huge convenience. ✨ Impeccable Cleanliness From the moment you enter the foyer, the high standard of cleanliness across public areas and suites is clear. Plush carpets, sparkling bathrooms, and neatly made beds—everything felt fresh and immaculate throughout my stay. Housekeeping did a flawless job refreshing the room each day without ever interrupting my schedule. 👨💼 Friendly, Attentive Service Customer service here is both professional and warm. Front desk staff greeted me by name and were quick to offer directions, recommend hidden-gem eateries, and help with luggage. Room service was punctual, meals were presented beautifully, and every staff interaction made me feel genuinely welcome—not just another guest. 🧭 Thoughtful Facilities It’s the little things at Quay West that stand out: • A well-equipped kitchenette in each suite––perfect for a relaxing breakfast or a quick late-night snack. • In-room laundry facilities saved me from hunting down laundromats mid-trip. • The comfortable lounge and communal spaces offer a quiet place to work or unwind. • Gym and heated indoor pool, both kept spotless and perfect for a post-city exploration cooldown.

Good location - the tram station is right outside the hotel, so it's quite convenient to get around within the free tram zone. The room is clean, the deco is quite modern, and with most essential amenities including bottled water and disposable slippers. Service is good. There's a swimming pool on the 5th floor which you could get a nice view of the Parliament House. The breakfast is quite good with a variety of food and a wide selection of eggs - fried, poached, boiled, omelette, Egg Benedict and Egg Florentine.

Nous avons séjourné ici trois nuits au total. L'hôtel a été converti d'un bâtiment historique daté des années 1890. Nous avons apprécié le petit déjeuner inclus dans le restaurant Alluvial. La chambre classique du roi que nous avons séjournée est spacieuse, elle est située dans la zone 1 de Melbourne. L'hôtel est à pied de nombreuses attractions de la ville de Melbourne nous pouvons même prendre un repos dans la chambre dans notre voyage à pied en ville prévue au milieu d'un jour très chaud d'été. La salle de bains est équipée de toilettes Byredo, mais la décoration est un peu date et a besoin de refroidissement et nous ne sommes pas satisfaits du niveau de service du personnel. Par exemple, la fonction sans main n'est pas fonctionnelle; la sécurité est selon l'hôtel ”dans le processus de remplacement” et ne fonctionne pas non plus; la appelle au ”Service instantané” Pour l'aide, il a souvent pris plus de 5-seconds ring surtout pendant la nuit. Il y a même une faux alerte de feu pendant l'une des heures du matin de notre séjour. Je doute qu'il soit un standard d'hôtel Intercontinental ou un hôtel 5-star noté. Pour ceux qui envisagent de rester dans cette chambre type de cet hôtel, veuillez noter que les fenêtres sont fixées et devant la hall, de sorte que la chambre dispose 1. n'a pas de lumière solaire naturelle 2. n'a pas d'air frais et 3. il faut fermer les curtains tout le temps si vous préférez la vie privée. Un autre point qui mérite d'être remarqué est que le sol de la salle de bain est très vibrant après la baignoire, je l'appelle une piège de mort si vous portez les pantalons à usage unique qui sont fournis dans la chambre car vous pouvez facilement obtenir un pantalon et tomber sur le sol de la salle de bain même pour un adulte.