Hôtels 5 étoiles à Victoria, Australie

The customer service was excellent. The location, the food, service, just to mention few. Everything was perfect 👌. Will recommend this hotel 100x to my friends and family. I'll be coming back for sure.

The staffs are very friendly, helpful and approachable. Food was excellent with so many varieties. Fresh and delicious. Rooms clean, spacious and very good views.

Sur 24/6 J'ai commandé des œufs frits pendant le petit déjeuner, mais la qualité des œufs n'était pas standard, le yoghour n'était pas normal et sans goût, mais j'ai commandé le lendemain avec un autre chef, qui était de retour à un œuf normal, Je me demandais si Sheraton pouvait utiliser une telle qualité d'œufs ! Une autre opinion est que les installations de salles de sport ne suffisent pas, merci!

Le lieu est magnifique. Food.is delicious. Les chambres sont modernes et nouvelles. Would.recommandez de rester ici.

Had a comfortable stay for 3 nights. Hotel about 15-20mins walk from city centre and can pop onto tram in free tram zone. Toilet bowl had a smelly drainage smell which holds presence in the air everytime you flush, was pretty unpleasant.

Très confortable et confortable séjour. L'hôtel peut être un peu daté, mais le séjour quotidien est efficace et les chambres sont très bien entretenues. Avoir un très bon séjour en général. S'inscrire en tant que membre de la cour pour obtenir un parking gratuit ainsi que si vous conduisez

This was a trip with my wife in Melbourne for a few days before we head off to Tassie. We stayed at the loft room (note the loft bedrooms are located on lower floors, ours was on 2nd floor). On the arrival day, while we were off loading our luggages from our car (there were a few bags as we had just gone to a vineyard and had purchased 4 bottles), the 2 guards at the back door entrance, whom have clearly saw us, but didn’t assist with the luggage, nor inform the front desk to assist us. We ended up carrying the multiple luggages (along with the 4 wine bottles) while the guards watched.  On the second day, the guards were friendly - they assisted with doors and greeted us. On cleanliness, after first night, our toothpaste was empty but cleaning staff did not replace with a new set, but overall room was clean to basic standard.  However, our room had a bit of odd well on second night (first night was fine) not sure what the issue was but it did smell like kitchen cooking smell (we didn’t cook there). Breakfast was of good value and the staff working there were friendly and very responsive, I would probably say that the best experience was our breakfast thought out our stay there.

If you’re looking for a stylish, central place to stay in Melbourne, Quay West Suites delivers in all the important areas. 📍 Prime Location Quay West’s address on Flinders Lane puts you right in the heart of everything. A few steps takes you to the iconic Yarra River, Federation Square, and Melbourne’s best shopping and café districts. Whether you’re in town for business, arts, or dining, having public transport, laneways, and nightlife within easy walking distance is a huge convenience. ✨ Impeccable Cleanliness From the moment you enter the foyer, the high standard of cleanliness across public areas and suites is clear. Plush carpets, sparkling bathrooms, and neatly made beds—everything felt fresh and immaculate throughout my stay. Housekeeping did a flawless job refreshing the room each day without ever interrupting my schedule. 👨💼 Friendly, Attentive Service Customer service here is both professional and warm. Front desk staff greeted me by name and were quick to offer directions, recommend hidden-gem eateries, and help with luggage. Room service was punctual, meals were presented beautifully, and every staff interaction made me feel genuinely welcome—not just another guest. 🧭 Thoughtful Facilities It’s the little things at Quay West that stand out: • A well-equipped kitchenette in each suite––perfect for a relaxing breakfast or a quick late-night snack. • In-room laundry facilities saved me from hunting down laundromats mid-trip. • The comfortable lounge and communal spaces offer a quiet place to work or unwind. • Gym and heated indoor pool, both kept spotless and perfect for a post-city exploration cooldown.

Good location - the tram station is right outside the hotel, so it's quite convenient to get around within the free tram zone. The room is clean, the deco is quite modern, and with most essential amenities including bottled water and disposable slippers. Service is good. There's a swimming pool on the 5th floor which you could get a nice view of the Parliament House. The breakfast is quite good with a variety of food and a wide selection of eggs - fried, poached, boiled, omelette, Egg Benedict and Egg Florentine.

Le petit-déjeuner était probablement le pire que j'aie pris dans un hôtel 5 étoiles. Le choix était limité et la qualité médiocre : seulement trois fruits frais et la pastèque était pâle. La salle de bain était grande, mais la douche était minuscule. J'ai essayé d'utiliser l'étagère du haut de l'armoire. Heureusement, j'ai utilisé ma main pour vérifier s'il y avait de la poussière. La poussière m'est tombée dessus en plein dans les yeux lorsque j'ai touché la propreté ! La chaleur était vraiment insuffisante. Le personnel d'entretien était mal formé. J'ai demandé à ne pas faire le ménage en accrochant une pancarte et en allumant la lumière « Ne pas déranger ». À ma grande surprise, je suis retourné dans ma chambre dans l'après-midi. Le personnel est entré, a tiré les rideaux et désactivé la fonction « Ne pas déranger ». Il n'a pas fait le ménage, mais m'a laissé un mot indiquant qu'il avait déjà fait le ménage conformément aux instructions ! L'hôtel était également mal entretenu. J'ai terminé mon petit-déjeuner (au sous-sol) et j'ai essayé de regagner ma chambre par l'ascenseur. L'ascenseur est arrivé, mais la porte était impossible à fermer. Il y avait aussi une employée qui m'a conseillé de prendre l'escalier menant au rez-de-chaussée. J'y suis allée et j'ai découvert qu'un autre ascenseur était hors service. Il n'y avait que trois ascenseurs pour accéder aux chambres. Hormis l'emplacement très central, je ne vois rien qui puisse me conforter dans cette expérience.