Hôtels 5 étoiles à Zagreb, Croatie

Fantastic location. Sauna is available to book for free for private use. The best thing was the massage - it was really good. The only issue was the air condition which was changed to heating during the time we visited (summer transitioning to autumn) so it was a little warm at night. Unless you took the garden facing room, the road/ trams noises will be uncomfortable to leave the windows open through the night. Having said, the staff service were good.

One Rude Staff Member Ruined an Otherwise Decent Stay I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience. Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest. To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service. The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.

Les chambres sont confortables, confortables et confortables. Le parking a sa propre garage mais j'ai parqué sur le parking public, il y avait un endroit et c'est une option moins cher. A une grande piscine avec de l'eau chaude.

Location is perfect, very close to city centre, Dolac market and cathedral (closed due to restoration works) overall we have enjoyed our stay.

Some issue of the room , but after feedback is getting solved . Have. A warm swimming pool and nice gym room , a bit far to lower town , but is good experience .

Comme toujours, c'est super. Le prix est vrai et le personnel de la salle de bains est super.