Hôtels 5 étoiles à Zagreb, Croatie

La salle de sauna est disponible pour un séjour gratuit pour un usage privé. La seule question était la condition de l'air qui a été changée pour chauffer pendant notre visite (transition d'été à l'automne), de sorte qu'il était un peu chaud la nuit. Le service de la maison est très confortable et vous avez une bonne qualité de service.

One Rude Staff Member Ruined an Otherwise Decent Stay I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience. Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest. To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service. The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.

Nous sommes arrivés plus tôt que le check-in et nous avons eu notre chambre tout de suite. Nous avions une chambre deluxe avec lit king. Belle chambre et propre. L'hotel est bien situé et à distace de marche du centre 10-15 min. Tout se fait bien à pied. Très bon déjeuner, beaucoup de choix. Le service de cet hôtel est excellent. A chaque soir je demandais un bac de glace et le tout était livré à la chambre en 5 minutes. Le personnel est gentil et poli. Je recommande cet endroit, vous ne le regretterai pas ! 😀

L’hotel è in posizione strategica, facile da raggiungere in auto e vicino alle attrazioni principali di Zagabria. Lo staff dell’hotel è veramente eccellente, soprattutto alla reception: gentilezza e cortesia sono di casa. Lo stile moderno ed elegante rende il soggiorno indimenticabile. Pulizia impeccabile. Consigliatissimo!

Really enjoyed my stay at The Westin Zagreb. The room was comfy and had everything I needed, plus a nice view of the city. Staff were super helpful and friendly, and the breakfast was tasty with lots of options. The location’s great – easy walk to the main sights. Would definitely stay here again!

It wan not easy to find the parking nearby, as the hotel one seemed overpriced. Yet the excellent gym facilities helped in soothing that pain.