Équipements principaux : Piscine, Service de chambre
Très bien
9 évaluations
8,0/10
1 nuit
À partir de 772 BRL
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9,1/10
Excellent
IInvitéFantastic location. Sauna is available to book for free for private use. The best thing was the massage - it was really good. The only issue was the air condition which was changed to heating during the time we visited (summer transitioning to autumn) so it was a little warm at night. Unless you took the garden facing room, the road/ trams noises will be uncomfortable to leave the windows open through the night. Having said, the staff service were good.
IInvitéOne Rude Staff Member Ruined an Otherwise Decent Stay
I stayed at Esplanade Zagreb Hotel with high expectations given its historic prestige, but one employee’s unprofessional behavior significantly tarnished my experience.
Upon arrival, I mistakenly entered the hotel’s parking area as the parking gate opened. After realizing the error, I proceeded to the lobby, completed check-in, and moved my car to the designated drop-off zone for valet service. At this point, a parking attendant aggressively confronted me—hands on hips, speaking in a condescending tone, and demanding how I’d accessed the area. His demeanor was more suited to scolding a trespasser than addressing a paying guest.
To be fair, the front desk and concierge staff were perfectly polite and efficient. Had I not encountered this particular employee, my overall impression would have been positive. But for a hotel branding itself as a luxury establishment, even one hostile interaction is unacceptable. A guest’s entire perception can be undone by a single moment of poor service.
The incident casts doubt on the hotel’s training standards. Why does such a disparity in staff attitudes exist? I hope management addresses this, as no amount of century-old tradition excuses rudeness. Until then, I’d hesitate to return or recommend Esplanade Zagreb without caution.
IInvitéL'hôtel est très bien entretenu avec des meubles vieux et des objets qui tombent en dehors (voir photos). Le téléphone dans la chambre n'était pas fonctionnel le premier jour, il a dû descendre vers le bureau pour demander de l'aide qui m'a redirigée à la chambre pour appeler un autre numéro qui ne fonctionne pas. Super inutile. Il attendait plus d'un hôtel Sheraton. Plus de points sont - bonne position, piscine chauffée à l'intérieur et de bonne taille de l'équipe de sport, mais aussi mal entretenu et plutôt sale.
Ssy haurSome issue of the room , but after feedback is getting solved . Have. A warm swimming pool and nice gym room , a bit far to lower town , but is good experience .
FFranco64Excellent hôtel, à quelques pas de la ligne 2 ou 6 qui vous emmène au Centre en 10 minutes. chambres confortables, au dernier étage piscine avec centre-like. très bon petit déjeuner intercontinental
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