Hôtels 5 étoiles à Sumatera Utara, Indonésie

Avis d'un Malaisien. Tout est parfait. La chambre est spacieuse. La nourriture est fantastique ! 10/10. Seul le fer à repasser est à changer. Il est cassé : impossible de régler la température ni la planche à repasser. Je ne peux donc pas l'utiliser. Dans l'ensemble, tout est impeccable ! Merci !

Hotel is well appointed and located. Service is acceptable but we had to wait more than half an hour to check in. On top of that, we were not given the 5 twin rooms we booked and confirmed. We had to settle for 1 kingsize bedded room which was not what we asked for but I had to take the room. This is not expected of a 5 star Marriot hotel. We had made our booking through Trip.com nearly 2 months before our travel date so there is no reason why we could not get our 5 twin rooms when it was confirmed by the hotel. I was very upset but could not wait any longer to check in as we were all very tired. The Receptionist said the hotel was very full but not to be impolite, that is not the customer's problem. Your organisation needs to pull up their socks on delivering what was confirmed without making excuses . To make things worse, when we asked for extension of check out to 2pm, we were flatly refused. They did not even offer to extend 1 or 2 rooms to 2pm although we were a group of 5 rooms that stayed 3 nights in your hotel. We all checked out by 11.30am. I wish I could have had nice things to say about the hospitality and thoughtfulness of the hotel policy but sorry, apart from smiling staff, tgere is nothing more complimentary I can say.

Me and my family stayed for 2 nights and the staff at Grand Mercure made it well worth our while. We were allocated 2 conjoined rooms which was super thoughtful as it meant me and my husband were very well connected to our kids. It was also my birthday on the second night of our stay and the staff’s thoughtfulness shone through when they brought a cake with a candle to our table in the hotel restaurant and sung to me ( upon my daughters request). Would stay again and can’t recommend enough, an oasis in a dusty city!!

Fantastic resort at Samosir island, typical of what one might expect from a 5 star resort. Island weather was a cooling 20 degrees but the water in the pool is warm, so you could enjoy it even in the evening. Oh not to mention the view. The outdoor equipments like bicycles, e-scooters, electric cars are very well maintain, so you could rent it with peace of mind.

Room is huge and super clean. Toilet come with bathtub and shower in different cubicle. Absolutely posh. The breakfast is above and beyond. I really enjoy the food as the have so many different varieties and the breakfast also serve on the top floor where the view of the surrounding of medan is part of the meal. Just breathtaking! I would come to this hotel if i were to visit medan in near future!