Équipements principaux : Piscine, Spa, Séance de yoga
Extraordinaire
80 évaluations
9,6/10
1 nuit
À partir de 255 €
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9,1/10
Excellent
IInvitéExcellent Stay and Warm Hospitality at Mercure Kathmandu
This was my first time visiting Kathmandu, and Mercure Kathmandu truly left a wonderful impression. From the moment we arrived, the service and hospitality stood out.
A special mention to Paras, who picked us up from the airport and helped us with check-in. He was exceptionally kind and professional, and even shared some very useful information about getting around Kathmandu — which really helped us make the most of our trip.
We had booked a room with breakfast for only one person, but the hotel kindly extended complimentary breakfast for both of us — a gesture we truly appreciated.
The room itself was awesome — clean, comfortable, and well-equipped. The toiletries were complete, even including a razor and shaving cream, which was a nice touch.
Overall, the staff throughout our stay were consistently helpful and friendly, making us feel very welcome. Highly recommend Mercure Kathmandu to anyone visiting the city — great service, comfort, and warm hospitality all around!
CCostantino85Le restaurant était très bon, le personnel était très gentil, très utile et toujours prêt à aider avec tout.
Le seul côté et je suis désolé de dire ce est le club de nuit à côté de la porte, ce qui m'a fait difficile de dormir. La gestion de l'hôtel devrait envisager de prendre des mesures concernant le club de nuit, car cela affecte de manière significative la capacité des clients à se reposer.
KKrishmon DangolHotel Country Villa was a great stay with some disappointments.
The location is perfect with a great view from all around the hotel.
The service and staff were great all around with some exceptions.
I booked 3 rooms for a total of 5 people with non non-refundable plan but due to a decrease in the number of people from 5 to 4, the hotel agreed to cancel 1 room for free for us. Although the process took some time and some pushing from Trip.com agent I am grateful for the free cancellation.
One of the rooms I booked, the Junior Suite was for my partner and me for a short honeymoon kind of stay. The room was well designed and had great views but the in-room Jacuzzi needs maintenance.
The outdoor pool and Jacuzzi were also great and the pool staff let us use them more than the closing time.
The disappointing part of the stay was during breakfast. The buffet was amazing but the glass I used for juice had lipstick stains which I noticed after drinking from it. I am a male who doesn't use lipstick so it was clearly not mine. When I complained to a staff member who seemed to be a supervisor of some sort, instead of an apology, he laughed and asked us ”Are you sure that it's not yours?” After that, he took the glass away and brought a new glass of juice but the juice was different from the one I was drinking.
We were completely shocked by this as it was not a rookie staff that did this but rather a supervisor.
Overall, we are satisfied with the whole stay but the lipstick on the glass has left a bad aftertaste.
TTraveling SanNous avons passé huit jours à Katmandou et nous nous sommes sentis très à l'aise et choyés. Les chambres étaient joliment aménagées et de taille convenable. Le lit et la literie étaient confortables et la décoration moderne et de bon goût. Tout le personnel était aimable et serviable, et toujours prêt à nous aider pour tout ce dont nous avions besoin. Dipesh, le barista, nous préparait un délicieux café chaque matin et nous a recommandé un massage ayurvédique à proximité, en nous aidant même à réserver. C'était un massage exceptionnel. Le soir, Bijay, le barman, nous concoctait des cocktails remarquables et nous a servis avec une grande gentillesse. Nous reviendrons sans hésiter.
IInvitéLe restaurant est très confortable et très confortable.
Le personnel du bureau de réception n'était pas très familiarisé avec son travail.
1. Je ne trouve pas ma réservation.
2. Mal calculé le nombre de nuits à séjourner
3. N'avait pas réalisé que la chambre était prépayée et allait être facturée à nouveau.
Mais il a reconnu ses erreurs.
SSandipRanaIt was a lovely stay at The Terraces. The view to the Kathmandu valley was stunning and the mountain view during the clearer skies were worth it. The service was tiptop and everyone was so kind and helpful. The FnB Manger Suman has very friendly and do not hesitate to go extra miles to provide the best service. We will certainly be back to The Terraces when we are travelling to Nepal again.
IInvitéWe knew the service would be good as soon as we booked, and within hours we received a welcome email, listing the ways we could contact them if we needed to.
On the pick up at the airport, they were speedy and efficient and the taxi ride only took us 20 minutes with traffic.
As we walked through the door we were blown away by the interior decoration, only then to find that hotel had been a former palace!
Historic artifacts and pictures were strewn through the hallways and the outside only matched the royal feel with perfection.
We stayed in the royal suite, with a big bed and balcony. The staff were great, the breakfast was standard for off peak times and although the location isn't in the depth of Thamel, the area most will go out for eating and drinking, it was within 30 minutes drive of most landmarks and as it was the ambassedy/ office worker area, there was a nice vibe.
There were some things that can't be controlled. The hotel did a good job of providing heat as the weather in February is still chilly.
The pollution was real. Especially as you walk nearer the streets, something to think about if you are sensitive to this. Apart from that, It was all really wonderful. Niraj Yadav the receptionist and the team, we thank you dearly.
JJohn Vincent (JV)Bonne Old Hotel, Grand Staff avec quelques besoins d'amélioration.
La piscine est totalement décevante. Il est préférable de fermer, de continuer à courir et de ne pas nager, de perdre de l'énergie. L'eau est sale, aucune étoile.
La lobby, la salle et le bar Ghurka sont toujours très bons.
2 fermetures d'électricité en 1 jour, je crois qu'elles sont confrontées à des pénuries d'énergie due aux salles noires.
Le petit déjeuner était si, le café ou le thé ne devrait pas être un défi de servir d'abord, a parfois pris la moitié de la nourriture avant qu'ils viennent.
La chambre est confortable, un lit bon et toujours de l'eau fraîche.
Les gestionnaires ne devraient pas rester en ligne de buffet, qu'ils aident le personnel de la ligne ou dirigent l'équipe, parler d'affaires en public n'est pas de notre inquiétude.
Trainee de la table de front, a une bonne présence, je pensais d'abord qu'il était directeur.
Il est possible d'améliorer et de polir beaucoup, l'hôtel dispose d'un grand potentiel, de designs agréables, de grandes installations et de grands personnels.
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