Hôtels 5 étoiles à Cuzco, Pérou

Doesn’t meet Belmond expectations. 1. Food is average, the same we had in a small village, change a chef, not tasty at all. 2. On a breakfast waiters ALWAYS bring fruits and after 5 min asking if I need them. Why on earth I should eat fruits in 5 min? And why do you need it? Quality and variety of breakfast is not nice — all days we had not fresh blueberries. In my home country I have blueberries from Peru and it’s fresher. How it is possible? 3. Welcome is not in Belmond style: no champagne or good chocolate. 4. One day we asked to clean the room before 12, they did, we came and I was sure we are alone in the room. When I was naked I saw a gardener in our private terrace. He also saw me. How it’s possible he entered our terrace when I was in the room????? With no bell and knocking???? 5. Alpacas feeding is also trash: all people from hotel come, you will never get nice pictures like on instagram. Why you don’t make it by appointment? We had a lot of experiences with animals in different countries , this one is the worst. 6. Stuff is not well trained, communication is super artificial. Place is beautiful, but that’s it. Worst Belmond we have been to. Ask Monasterio Belmond about good experience and top notch service.

Belmond Monastère: Le meilleur hôtel à Cusco, en dehors de toute comparaison Il est très bon d'avoir une bonne qualité de service pour les clients. La beauté de cet hôtel est hors des mots. Les murs historiques classiques font des histoires du passé, tandis que la chapelle dorée éclatante ajoute un sens remarquable de grandeur. Le personnel est chaud, professionnel et vraiment soignant. Un exemple de premier plan : quand j'ai perdu ma carte de crédit, ils l'ont trouvée et la ont rapidement retournée. Par rapport au Los Cabos Waldorf (qui je cite en raison de son prix de premier plan), le service de cet hôtel est sur un autre niveau infiniment plus personnel, plus pensé et plus intime. J'aimerais reconnaître spécialement mon butler, mais malheureusement, j'ai oublié son nom. En bref, je ne peux pas recommander cet hôtel assez.

not in the centre of Cusco but close enough, 5-10mins to main square. we left our luggage at hotel when we went to Machu Picchu and when we got back was already waiting for us in our reserved room. decent size bed/ room, bath room but small and the fan is cold in winter as it blows directly to the shower/tun. But generally good service. breakfast was also decent, although they seemed understaffed at the restaurant

We had a wonderful stay in this hotel. Highly recommended!!! Top notch in service from check-in to check out. Kudos to Enrique who demonstrate an excellent service and Jesus who explain very well about the hotel and room amenities. They are always accommodating when you need help. Best location in Cusco. Will definitely book again this hotel when I come back to Cusco.

We had an amazing stay. The food was incredible, especially the breakfast. And the service was better than anywhere else. They helped us with everything we needed and treated us like family :)

Mon deuxième séjour à Tambo & il est toujours bon d'être de retour! Beaus chambres, belles vues, délicieuses petit déjeuner, personnel ami, reviendra

The rooms were great. The staff was especially helpful. Not of all Gonzalo. August was also wonderful. And the server Juan Marco always helped.

The hotel is amazing!!! It’s little far away from the city, but is worth it! We really enjoyed! And we really recommend it.

Les exigences de cinq étoiles sont loin de l'exigence, l'environnement est très bon, le petit déjeuner est trop chaud, l'entrée et la sortie de l'hôtel sont peu pratiques (à quelques minutes de la plateforme européenne) et le bus n'est pas très pratique