Hôtels 4 étoiles à Riau, Indonésie

Here’s a balanced, honest, and respectful review of Aryaduta Pekanbaru, focusing on your family experience and the issues you faced: ⸻ ⭐ Family Stay Review: Aryaduta Pekanbaru We recently stayed at Aryaduta Pekanbaru for a family trip, and while the hotel has a good location and a well-known brand, our experience was below expectations. 👥 Front Desk Experience The check-in process was disappointing. The front staff were not friendly, and there was very little warmth or hospitality. Even though our room was already ready, they were very strict about only allowing check-in after 3pm, which made things inconvenient—especially for families travelling with children or elderly. 🏨 Room Condition The hotel is quite old, and it shows. • The room had a noticeable old smell when we entered. • The toilet wasn’t very clean, and water leaked out into the room area, which was uncomfortable and unsafe for kids. • Overall, the upkeep and cleanliness were not at the standard we expected. 🏊 Facilities We went to the pool area but found no staff at the pool counter, which made it difficult to request towels or assistance. The pool area itself is decent, but the lack of staff presence made it feel unmanaged. 📍 Location The hotel is in a convenient central area, close to malls and food outlets, which is the main positive point. ⸻ ⭐ Overall Rating: 2.8/5 Aryaduta Pekanbaru has potential because of its location and brand, but the hospitality, cleanliness, and maintenance need significant improvement. For families, the strict check-in policy, room condition, and lack of staff attention made the stay less comfortable than expected. This review reflects our genuine experience, and we hope it helps the hotel improve and guides other travellers planning their stay.

I stayed at Novotel Pekanbaru with my wife and children for a short staycation. The hotel was clean, comfortable, and family-friendly. My kids really enjoyed the swimming pool, and the staff were friendly and helpful. Breakfast had a good variety of options. Overall, it was a pleasant stay and a great choice for a family getaway.

Grand hôtel, bon pour le sol ou pour le voyage d'affaires, la localisation est stratégique

Stayed for 5 days 4 nights here. Concierge staff and reception were excellent. Hotel building is pretty dated and full of wear and tear. Water dripping from ceiling and caused wetness on floor, got worried, called and texted to their WhatsApp but no response, so waited at least half hour to send technician over. Spa massage was neither good nor value for money, 2x price from what you can get in SKA shopping mall. Housekeeping was great, managed to get some good nights sleep here

A proximité de l'aéroport, mais habite longuement à la zone urbaine. Grand petit déjeuner

La chambre est propre Le lit n'est pas très confortable, il faut un pour être transformé en un nouveau. La location est un peu loin du centre. La salle de sport est très petite et décevante, il ne devrait pas être appelé comme une salle de sport, mais une salle avec 1 tapis et un ensemble complet de cloches.

Le Grand Zuri Duri est un excellent hôtel qui offre un excellent confort et un service de qualité. Le personnel est amical, professionnel et toujours prêt à aider avec toutes les besoins. Le restaurant offre de l'un des meilleurs choix de la région, pour des activités ou des loisirs.

I booked Hotel Zuri Pekanbaru for my wife, who was on a business trip. She originally wanted to stay at Swiss-Belhotel, but it was fully booked. We looked for another hotel nearby and found this one. It is a 4-star hotel, and the place is very nice. Most importantly, the breakfast was just as delicious as the breakfast at the 5-star hotel we had recently stayed at.

Comfortable hotel about 30 minutes from the airport, located near a park and government buildings. The staff were very friendly and helpful, especially Mr. Iman, the petite morning-shift concierge staff (unfortunately I didn’t get his name), and the housekeeping staff who assisted with the extra bed and recommended great places to visit. Check-in by Mr. Agung was smooth. Breakfast was good. Overall, this was my first stay at The Premiere Pekanbaru, and it was a pleasant experience. Highly recommended.

Great deal actually for Rp. 330k including breakfast. Rooms are huge but old. Breakfast is delicious, enough variety not to be bored in the 5 days I've stayed. The pool is quite large and there were almost no other people on weekdays. The location is just okay. It's a 15 min walk to Ciputra mall and around the same distance to Sudirman, so gojek is needed if you don't want to endure heat. The window view is good from the front side, as long as you aren't bothered by a large graveyard nearby.