Hôtels 4 étoiles à Californie, États-Unis

C'était très courant. Lorsque j'ai réservé un hôtel via Ctrip, j'ai été informé que la réservation avait été annulée. L'augmentation temporaire du prix était très élevée, je n'ai donc fait une nouvelle réservation que pour 2 jours. Cela montre qu'il y a un petit-déjeuner, mais en fait il n'y en a pas. Nous allons au restaurant à côté et cela coûte plus de 20 dollars américains par portion. Plus tard, nous avons déménagé au parc 55 Hilton à côté. L'environnement et le confort n'étaient pas terribles du tout. Sans comparaison, il n'y aurait pas de mal. Le seul point positif c'est que ce n'est pas trop loin pour aller à l'exposition et on peut s'y rendre à pied.

L'hôtel est à côté d'une usine à Silicon Valley, à Tesla, qui traverse une route de lumière verte, il y a une petite zone de repas et plusieurs restaurants chinois. La chambre n'est pas grande, la taille de la chambre normale à l'intérieur. L'hôtel a 3 tas d'eau très petite, le lit est confortable. Les chambres ne se laveront pas tous les jours et les toilettes seront remplacées par des toilettes. L'eau chaude, les serviettes, les dents, les dents, ces sont presque inexistant dans chaque hôtel beau.

L'hôtel est situé dans une péninsule, devant et après le golfe, le paysage est très beau. Il y a quelques kilomètres du centre-ville, il est pratique de conduire à la course pour manger. Il y a un parking de 30 mn par jour en dessous. L'attitude de la réception est très bonne et le séjour est rapide. Les installations sont un peu vieilles et il y a un petit balcon qui peut regarder le paysage de la mer. La salle de bain est généralement propre, mais le salle de bains a trouvé un bélier.

I stayed in CitizenM with my wife and one of my friend from May 15-22 for a conference at Moscone Center. The location is quite strategic; not only is it walkable to the Moscone Center from here, but also it is walkable to several places you should go to in San Francisco, such as Union Square, starting point for the renowned cable car, SF MOMA, and Yerba Buena Garden. There are also several public transportation accessible nearby, such as BART, Metro, Muni buses, streetcars, and cable cars, so it is very strategic for sightseeing around San Francisco. The facilities offered by the hotel are quite complete for my needs. The room is neat, albeit not so vast, and quite high tech, since there is an Ipad in the room that acts as the command control to the room, so you can control the TV, the curtain, the lamp, even when you want your room to be cleaned from that Ipad. There is also a gym that is open 24 hours with several devices and a water station. Its co-working space is also neatly designed and very comfy. There is a restaurant in the hotel, dubbed canteenM. It provides breakfast, and there are also several foods and beverages that can be ordered. Other than that, the hotel staff are very helpful. They told us that we can ask for water in the canteen and they will provide it. Sometimes we also asked them for help with providing hot water for us making instant noodles, and they helped us. They also showed us a microwave that can be used. If there is one thing that can be improved; since we stayed for quite a long time, we noticed that the breakfast options, although still quite various, are quite similar from day to day; scrambled egg, chicken sausage (oh it's so delicious it is to die for!), bagel, toast, pastries, salad station, cheese, and smoked salmon. There is also bacon, ham, and salami in the option (obviously I cannot eat it). Oh, there are some beverages also, like coffee, tea, and juice. You can order some of the coffee (try ice mocha with half and half and additional chocolate, if I may recommend). One thing that may be different is one day they served roasted tomatoes, another day they served roasted potatoes. There is also some variety in the pastries, but that's it. If I may suggest, maybe you can add one or two options of foods that reflect the diversity of San Francisco, like maybe some Latino foods on one day, Chinese food on another, or Italian, Filipino, Vietnamese, or others. This kind of additional variety may spice up our breakfast options, especially for someone staying for quite a long time like us. Overall, a very nice experience at CitizenM San Francisco. Keep up the good job!

Upon check-in, I was asked to pay for the room, which I did. However, I noticed the amount charged was higher than the total from my original booking. I asked the receptionist (I believe his name was Raul, though I’m not entirely sure) why that was. I explained the amount I had been quoted during booking. He then mentioned, almost as an afterthought, that a $150 deposit is taken at check-in. I told him this should have been communicated before processing the payment, as it’s standard practice to inform guests of such charges upfront. While I wasn’t pleased, I went ahead and paid. I also mentioned that I had submitted a request in advance for a room away from the elevator with a good view. He told me the hotel was fully booked, which confused me, since I had booked well in advance and included my request at the time. He assigned me Room 503, which was directly across from the elevator, not away from it. I didn’t want to complain as I had just traveled over 12 hours from London to San Diego and was extremely tired. I planned to grab some dinner and get straight to bed. However, the room was quite noisy—there was a lot of hallway activity, and the family next door had their TV volume quite high. I decided not to go downstairs and complain, hoping I could just fall asleep. Unfortunately, I was woken up around 3 a.m. by a crying child, and again at 5 a.m. At that point, I was extremely frustrated and went to speak to the receptionist on duty, Matthew. I explained everything to him, and he was very understanding. He said there was availability and offered to move me immediately…this was surprising, considering the earlier claim that the hotel was full. He moved me to Room 204. While it wasn’t far from the elevator either, he assured me it would be quieter since there were no large families on that floor. He was right—the room was much more peaceful, and I appreciated his help. At checkout, I saw the same receptionist who had checked me in and decided not to approach him. Instead, I spoke to Antonio at the other desk. I asked about the deposit, and he informed me it would take 2–3 business days to be released. Naturally, I wasn’t thrilled to hear this, especially after the earlier issues, so I shared my entire experience with him. He apologized sincerely and mentioned the initial receptionist may need additional training, which they would look into. Overall, the stay was decent for a short 3-night visit, but the start could have been handled much better.

My first impression walking into the lobby, many people eating outside food and drinking in front of the front desk. Overall seems like the carpet in the hallway is new install, room is clean but the sofa is a little bit old, bathroom towel can be upgrade to better quality, body wash gel is empty, coffee machine seems like a long time nobody used kinda dirty.

Un hôtel plutôt bien agencé, le personnel sympathique et un check-in qu’on a pu faire avant l’heure indiquée. Petit déjeuner copieux, tout part très vite

All of the staff seemed really nice. From the moment we arrived and had a friendly greeting from the valet parking worker, to the ladies that we interacted with in reception. The room was nothing special, but by that I mean it had no outstanding features, or any distinguishable traits that would separate it from other hotels The concierge was friendly and helpful, and was very useful in helping us to plan our activities. And the hotel is in a good location to get to the pier or do the 'big bus' tour. But here's the downside. The gym is small, had no steriliser, or wipes, even though one of the rules stated in the gym is to wipe down the equipment after use. And the overall impression of the gym is that it could do with a really good clean from top to bottom. Added to that there's the washing machine and tumble dryer located in the gym. Yes that's right, in the actual gym. Now we were very happy when we read about the hotel having washing machine facilities, but we were slightly surprised at it's location. Another thing was the air con. We stayed in September and although the weather for the season was just starting to cool down after the summer, it was still fairly warm. The air con looked as if it had been fitted in the seventies and made a sound as if it had been running non stop ever since then. It was so noisy that we had to turn it off completely at night time and at different times during the day. On a final point we received news regarding the death of my partner's daughter, which meant that we had to cut our whole vacation short including this leg of the trip. We informed the front desk that we would be checking out one day early. We were not expecting a refund, for that day, but after being told by the member of staff that the 30 dollar a night 'destination fee' would be waived for the night that we were not going to be there, we later found out that this fee had still been added to the final bill. We still have no idea what a 'destination fee' is, but to be charged it when we weren't even at the hotel was extra galling. And what was also strange was the fact they didn't even ask why it was that we had decided to cut our stay short? Would you not be interested to know whether something was wrong with your customers stay, and to know why they had cut their visit short?? A bit of a poor end to a otherwise 'ok' stay at the hotel.

L'hôtel est très proche de l'aéroport. Je n'ai pas remarqué s'il y avait une navette. L'environnement est également très bon, très propre et hygiénique, les installations sont assez complètes et le service est en place.

Le personnel de l'hôtel était très sympathique et serviable, même le personnel de nettoyage ! J'ai adoré l'ambiance ! L'hôtel était spacieux et propre ! On nous a même offert des biscuits frais en guise de bienvenue ! Le seul bémol était l'absence de poubelle dans la chambre et le bruit incessant des locataires de l'étage. Il y a de nombreux restaurants coréens à proximité, mais les prix sont assez élevés.