Hôtels 4 étoiles à Californie, États-Unis

C'était très courant. Lorsque j'ai réservé un hôtel via Ctrip, j'ai été informé que la réservation avait été annulée. L'augmentation temporaire du prix était très élevée, je n'ai donc fait une nouvelle réservation que pour 2 jours. Cela montre qu'il y a un petit-déjeuner, mais en fait il n'y en a pas. Nous allons au restaurant à côté et cela coûte plus de 20 dollars américains par portion. Plus tard, nous avons déménagé au parc 55 Hilton à côté. L'environnement et le confort n'étaient pas terribles du tout. Sans comparaison, il n'y aurait pas de mal. Le seul point positif c'est que ce n'est pas trop loin pour aller à l'exposition et on peut s'y rendre à pied.

La chambre est très confortable et confortable. Le petit déjeuner buffet de l'hôtel était impressionnant, offrant une grande variété d'options pour chaque goût. Le chef de l'omélette était incroyablement qualifié et attentif, créant des omélettes personnalisées pour commander avec une large sélection de remplissages. J'ai eu le plaisir d'essayer plusieurs combinaisons différentes, et chacune était meilleure que la dernière. La qualité des ingrédients était également remarquable. Le petit déjeuner est un spectacle de qualité, mais il est très bon de se rendre à l'intérieur de la zone.

L'hôtel est situé dans une péninsule, devant et après le golfe, le paysage est très beau. Il y a quelques kilomètres du centre-ville, il est pratique de conduire à la course pour manger. Il y a un parking de 30 mn par jour en dessous. L'attitude de la réception est très bonne et le séjour est rapide. Les installations sont un peu vieilles et il y a un petit balcon qui peut regarder le paysage de la mer. La salle de bain est généralement propre, mais le salle de bains a trouvé un bélier.

I stayed in CitizenM with my wife and one of my friend from May 15-22 for a conference at Moscone Center. The location is quite strategic; not only is it walkable to the Moscone Center from here, but also it is walkable to several places you should go to in San Francisco, such as Union Square, starting point for the renowned cable car, SF MOMA, and Yerba Buena Garden. There are also several public transportation accessible nearby, such as BART, Metro, Muni buses, streetcars, and cable cars, so it is very strategic for sightseeing around San Francisco. The facilities offered by the hotel are quite complete for my needs. The room is neat, albeit not so vast, and quite high tech, since there is an Ipad in the room that acts as the command control to the room, so you can control the TV, the curtain, the lamp, even when you want your room to be cleaned from that Ipad. There is also a gym that is open 24 hours with several devices and a water station. Its co-working space is also neatly designed and very comfy. There is a restaurant in the hotel, dubbed canteenM. It provides breakfast, and there are also several foods and beverages that can be ordered. Other than that, the hotel staff are very helpful. They told us that we can ask for water in the canteen and they will provide it. Sometimes we also asked them for help with providing hot water for us making instant noodles, and they helped us. They also showed us a microwave that can be used. If there is one thing that can be improved; since we stayed for quite a long time, we noticed that the breakfast options, although still quite various, are quite similar from day to day; scrambled egg, chicken sausage (oh it's so delicious it is to die for!), bagel, toast, pastries, salad station, cheese, and smoked salmon. There is also bacon, ham, and salami in the option (obviously I cannot eat it). Oh, there are some beverages also, like coffee, tea, and juice. You can order some of the coffee (try ice mocha with half and half and additional chocolate, if I may recommend). One thing that may be different is one day they served roasted tomatoes, another day they served roasted potatoes. There is also some variety in the pastries, but that's it. If I may suggest, maybe you can add one or two options of foods that reflect the diversity of San Francisco, like maybe some Latino foods on one day, Chinese food on another, or Italian, Filipino, Vietnamese, or others. This kind of additional variety may spice up our breakfast options, especially for someone staying for quite a long time like us. Overall, a very nice experience at CitizenM San Francisco. Keep up the good job!

Upon check-in, I was asked to pay for the room, which I did. However, I noticed the amount charged was higher than the total from my original booking. I asked the receptionist (I believe his name was Raul, though I’m not entirely sure) why that was. I explained the amount I had been quoted during booking. He then mentioned, almost as an afterthought, that a $150 deposit is taken at check-in. I told him this should have been communicated before processing the payment, as it’s standard practice to inform guests of such charges upfront. While I wasn’t pleased, I went ahead and paid. I also mentioned that I had submitted a request in advance for a room away from the elevator with a good view. He told me the hotel was fully booked, which confused me, since I had booked well in advance and included my request at the time. He assigned me Room 503, which was directly across from the elevator, not away from it. I didn’t want to complain as I had just traveled over 12 hours from London to San Diego and was extremely tired. I planned to grab some dinner and get straight to bed. However, the room was quite noisy—there was a lot of hallway activity, and the family next door had their TV volume quite high. I decided not to go downstairs and complain, hoping I could just fall asleep. Unfortunately, I was woken up around 3 a.m. by a crying child, and again at 5 a.m. At that point, I was extremely frustrated and went to speak to the receptionist on duty, Matthew. I explained everything to him, and he was very understanding. He said there was availability and offered to move me immediately…this was surprising, considering the earlier claim that the hotel was full. He moved me to Room 204. While it wasn’t far from the elevator either, he assured me it would be quieter since there were no large families on that floor. He was right—the room was much more peaceful, and I appreciated his help. At checkout, I saw the same receptionist who had checked me in and decided not to approach him. Instead, I spoke to Antonio at the other desk. I asked about the deposit, and he informed me it would take 2–3 business days to be released. Naturally, I wasn’t thrilled to hear this, especially after the earlier issues, so I shared my entire experience with him. He apologized sincerely and mentioned the initial receptionist may need additional training, which they would look into. Overall, the stay was decent for a short 3-night visit, but the start could have been handled much better.

Très gentil service. La chambre est très confortable et propre. Je me sens bien.

Un hôtel plutôt bien agencé, le personnel sympathique et un check-in qu’on a pu faire avant l’heure indiquée. Petit déjeuner copieux, tout part très vite

La chambre est grande, la salle de bains intérieure est propre, pas de serrure.

La salle est grande et agréable ! J'y retournerai, mes parents trouvent aussi que c'est génial ! J'ai hâte d'y retourner la prochaine fois que j'irai à Los Angeles

Le personnel de l'hôtel était très sympathique et serviable, même le personnel de nettoyage ! J'ai adoré l'ambiance ! L'hôtel était spacieux et propre ! On nous a même offert des biscuits frais en guise de bienvenue ! Le seul bémol était l'absence de poubelle dans la chambre et le bruit incessant des locataires de l'étage. Il y a de nombreux restaurants coréens à proximité, mais les prix sont assez élevés.