Chez l'habitant à Liverpool

Set in Liverpool, Chillpads @ Sefton Park is a recently renovated accommodation, less than 1 km from Sefton Park and 2.6 km from Philharmonic Hall. This guest house offers free private parking, a shared kitchen and free WiFi. The guest house features family rooms. The units will provide guests with a wardrobe and a kettle. Williamson's Tunnels is 2.7 km from the guest house, while Liverpool Metropolitan Cathedral is 3 km away. The nearest airport is Liverpool John Lennon Airport, 10 km from Chillpads @ Sefton Park.

La chambre est propre.

My husband and I stayed at 42 Castle Street in September 2022 and liked it so much that we booked with Castle Collection again. This time (May 2023 ) we stayed in 25 Castle Street (flat 12) and it was so grotty that we had to go out and buy cleaning products from Tesco’s (they only supply dishwashing liquid). It was actually an adventure of discovery. There was dried up vomit on the lounge suite, (nice and crunchy) the bed head and wall to the left of it had some liquid drip stuff on it ( came off with disinfectant wipes), the walls were filthy, (more liquid drips, so I can only assume that a lot of drinking/ puking must have taken place. The skirting boards had stains and black grime, ( sadly, they defeated me and my myriad of cleaning products) the cushions had liquid/vomit stains and the carpet was so gross I didn’t want to imagine what had gone on in the past. As for the view… well, the windows had bird crap all over them from the derelict building next door, which has more than its share of pigeons and their nests. If you leave any window open to let fresh air in, (it’s stuffy) the pigeons try to get in. They do tend to be somewhat noisy, but ear plugs fixed that. You get the odd seagull crapping, too, but I guess they decided that there’s no need to try and clean the windows, as there’s nothing to see anyway. I realise that that the building and birds are not Castle Collection’s fault, but they’re advertising ‘luxury apartments‘ and to be honest, this apartment made me feel uncomfortable and because it was so grotty, I avoided it as much as possible, and I was there for eight nights! Anyway, I managed to clean the vomit off the lounge and the drips off the bed head and wall, but the living room wall and skirting boards defeated me as they were too ingrained. Okay, it was straight after Eurovision, but really? I am a frequent visitor to Liverpool, as am originally from Liverpool and live in Australia, and I thought the Castle Collection was a great place - umm, no. So disheartening. Anyway, the positives - great location and communication regarding access etc was really efficient and friendly. Really easy access. Number 42 Castle St has a lift, but number 25 doesn’t. Car park nearby with discount rates.

Les studios, sont idéaux pour une visite à Liverpool, à environ 10 minutes à pied de la station Lime St, le check-in était très bon nous sommes arrivés à environ 1.30pm pour un check-in à 3h et nous avons pu le faire tôt, mais même si nous ne pouvions pas au moins nous pouvions jeter les sacs, L'établissement est compact avec tout ce que vous avez besoin pour votre séjour, même un panneau de fer et de fer ont été fournis plus un sèche-cheveux, et un excellent fan, car il était chaud dans la chambre quand nous sommes arrivés, tout a été prévu pour vous de cuisiner des repas si vous vouliez entrer La cuisine, les pans de pots, la cuisson et la cuisson, le réfrigérateur était un bonus, apprécié les eaux libres et Pepsi Max dans le réfrigérateur, aussi un couvercle et café, le thé, les sacs de chocolat chaud, vraiment aimé notre séjour, et il reviendra certainement à l'avenir.

Arrived at the apartment for a birthday weekend stay. From the offset there were issues. We booked a 10 person apartment for extra space and arrived into the wrong apartment which only slept 8. Fortunately, 2 of our group had dropped out so there was enough space for us to sleep, but regardless of this, it wasn’t what we had booked and were told there was nothing that could be done. We then began to notice the dirt. The floors were filthy, sticky and most definitely had not been cleaned. The towels were stained with lipstick marks and were wet. The bedding was dirty and the mattresses had marks and stains all over them. We contacted the host and they brought a mattress topper and fresh towels to get us by. The next morning we woke up to a leak in one of the bedrooms and damp all up the wall in the living area. The leak was coming from directly above the bed which then made the bed sopping wet. We called the host and the woman we spoke to was incredibly unhelpful but told us a maintenance guy would be coming out to sort the leak, which is clearly a health hazard. We also explained that the towels given were now being used to soak up the leak so requested more. We told the host we didn’t feel comfortable with the cleaning staff going into the apartment whilst we were out and asked if we could be let know when they are due to arrive so we could make sure we were present. 1 hour later we received a message to let us know cleaning service had been into the apartment and given fresh towels and ‘sorted’ the leak. This was unacceptable as we had previously stated we didn’t want the cleaners in whilst we were out which they completely disregarded. When we got back to the apartment the leak which was ‘sorted out’ was a mop bucket put directly in the middle of the room and the bed shifted about. No extra cleaning had been done at all. We asked to speak to a manager which we were told wasn’t available and would be available on Sunday. We decided to take this dispute through Airbnb instead of directly through the host as they were not helpful at all. We received a call from the manager 30 minutes after the dispute was put through Airbnb to which he told us he would give a discount on the next day and a round of drinks and some sort of monetary compensation. The next day when we went to check out at the hotel which they also occupy, we walked into reception to have an awful women stood at the desk on the phone discussing and bad mouthing our group. We stood and listened (because of course they didn’t know who we were) until she was finished. We then made it clear who we was to her and explained how unprofessional it is to be having conversations like that at a front desk and in front of a whole group of guests. They gave us a £100 refund (12.50 per guest) which is completely unsatisfactory and we left. We then contacted Airbnb again to which they have sorted more of the issue and have awarded a further refund for the booking. Please please please do

With a stay at The Castle Collection - 14 Cook Street, you'll be centrally located in Liverpool, steps from Cavern Club and 9 minutes by foot from Royal Albert Dock. This apartment is 0.1 mi (0.2 km) from Liverpool ONE and 0.4 mi (0.7 km) from Liverpool Pier Head Ferry Terminal.This smoke-free apartment offers discounted parking nearby.Featured amenities include express check-in, luggage storage, and laundry facilities.Make yourself at home in one of the 8 guestrooms, featuring kitchens with refrigerators and ovens. Flat-screen televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Conveniences include desks and separate sitting areas, and housekeeping is provided weekly.

With a stay at Base Serviced Apartments - Sir Thomas Street, you'll be centrally located in Liverpool, within a 5-minute walk of Liverpool ONE and Cavern Club. This upscale guesthouse is 0.6 mi (0.9 km) from Royal Albert Dock and 0.4 mi (0.6 km) from Liverpool Empire Theatre.Featured amenities include express check-out and laundry facilities.Stay in one of 4 guestrooms featuring LCD televisions. Complimentary wireless internet access is available to keep you connected. Bathrooms have complimentary toiletries and hair dryers. Conveniences include desks and electric kettles, and housekeeping is provided weekly.

La salle de bains est très confortable et très confortable. J'avais réservé la chambre unique, qui était propre, chaleureuse et bien présentée, avec une suite propre. J'ai parlé à certains des autres invités qui étaient des visiteurs réguliers et ils n'avaient que de bonnes choses à dire. Je vais certainement les utiliser à nouveau! Merci beaucoup pour l'hébergement à domicile !

I booked this last minute for our family stay and was so impressed by Book A Base apartments. Amazing customer service, spotless apartment, so spacious. Kitchen had everything we needed. My family are already asking me to book again and they have other locations so we will definitely visit again. Staff even surprised my son with a birthday cake on arrival. Thanks to everyone at Base for making our stay so memorable.

J'ai séjourné ici avec un groupe d'amis et j'ai eu une expérience absolument horrible. Premièrement, nous n'avons reçu le code pour entrer dans la nomination qu'à deux heures et demie après avoir contacté les personnes qui n'ont pas envoyé les détails (et avoir à leur envoyer un dépôt de 50 £ et notre ID - ce qui n'était pas dans les détails lors de la réservation L'appartement est un appartement qui a été construit et qui a été construit à l'intérieur de l'appartement. J'ai été informé par la direction que quelqu'un au bureau avait envoyé les détails de l'appartement aux mauvaises personnes. Nous avons réservé la chambre pour 4 adultes et parce qu'ils ont donné l'appartement à quelqu'un d'autre l'autre option qu'ils avaient pour nous était 1 chambre pour 2 adultes. Nous avions donc 4 adultes partageant 1 lit double!!!! Juste pour entrer dans l'appartement, ils ont pris 22 appels au bureau! Après cette expérience, j'ai contacté la société, ils ont toujours menti, ils ont dit que le gestionnaire était en réunion quand le gestionnaire était en fait en vacances annuelles (comme le gestionnaire l'a confirmé une fois que j'ai finalement eu à lui parler). Ils ont dit qu'ils avaient l'intention de faire appel à quelqu'un pour discuter de ma plainte, qui n'a jamais été surprenantement. Ils ont des clients malheureux qui appellent, mais personne ne leur parlera en fait parce qu'ils ne veulent pas traiter la plainte. Ils m'ont dit que la plainte avait été transmise au propriétaire mais ils ne pouvaient pas donner un délai pour que cette plainte soit réellement traitée. Une note d'une étoile est trop élevée pour cette société.