At arrival we were welcomed by Anthony who helped us entering the street of the pedestrian zone and the parking lot. Fortunately there were still parking spaces , there are 10 in total, if available it is free. That’s a plus! What a service. He helped us check in show us around. When our safe has a technical failure he sorted a solution providing a new one. The hotel is in the middle of the centre 2 minutes from La Cigale. Good breakfast with self service nespresso coffee and the best madeleine. What disappointed me was the inappropriate frugality of the amenities. Why one bottle of 500 ml mineral water while we are with 2 persons? How much does this cost? And used Rituals toiletries from previous guests? Seriously in a 4 star hotel. When questioning they came with 2 new mini bottles but in the end give me one new bottle to replace the half used one. Why so stingy? When informing it was because of sustainability and to prevent waste. A good cause but why bothering using mini toiletries at all and not change to use only large bottles of refillables? It feels a bit half-hearted and unable to choose between customer service and thriftiness.
- Supertravelpanda
Our stay was more than just wonderful!
First off, the hotel staff are very nice, especially the humorous and handsome gentleman with glasses who led us to our room! We would like to tell you - Nantes won! And my boyfriend wanted to tell you - what a NICE WATCH you got! And, thank you for your warm welcome and strong work ethics. Way to go!
Secondly, the room was clean and tidy and everything was where they should be haha - each bottle of water on each bedside table, trash bin under the sink, towel near the shower, even the hand wash. They use Rituals, liquid hand wash, not soap. Can you imagine? Class, classy! We have travelled everywhere and most hotels use soap, with no soap case, so the soap always makes a mess in the sink.
Thirdly, they have a vending machine in the lobby where we can buy bottled water. Lovely!
In general, perfecto!
- Eleanor So
