First, the good: the aesthetic of the hotel is exceptional, especially the lobby and the bar. You receive a personalised welcome including a history of the hotel. The rooms are super quiet and dark at night and you'll for sure get a good sleep.
The bad: the rooms are very small and the one we got (Rose) was a disappointment compared to the photos. The room lacked basic amenities like tea and coffee which you get in even the most low budget hotels, and when the front desk was called to ask about this, we were offered tea brought to the room, but then charged 20 euros (we got this removed from the bill of course, but this should not have happened to begin with).
The service was very slow during our stay, both the check-in but also the breakfast. It felt like it was understaffed, even though at breakfast it was only around half full at the time. In general, the service level attempts to be more personal to justify its 5 star rating, but clearly more staff are needed to pull this off properly.
The spa was too cold to enjoy.
I would not stay again, but would consider visiting the bar to enjoy the unique atmosphere.
- Invité
很棒，下樓就是紅磨坊，看演出很方便，負一層有一個水療，是預約的，小泳池很漂亮
- Juhe
