Évaluations de EXECUTIVE SUITES

Réponse de l'établissement: Dear Valued Guest, We are very sorry to read that you felt the overall experience did not live up to your expectations and that you didn’t enjoy your stay with us. All guest feedback is of utmost importance and can be solved during the stay as you had ample time to bring to our attention your concerns about the room and we would gladly change yours to one that meet your satisfaction. I trust you will accept that the difficulties you experienced are certainly not reflective of our normal standards. Please be assured that the issues raised have been investigated and appropriate action has been taken to prevent any guests being similarly inconvenienced in the future. At Executive Suites we are committed to providing wonderful memories for all our guests and we hope you will give us the opportunity to share with you a better hospitality experience once again in the future. Sincerely, Mahmoud Tharwat Hotel Manager

Réponse de l'établissement: Dear Valued Guest, Thank you very much for your thoughtful review following your stay at Executive Suites. We are thrilled to hear that your experience was a positive one and that the various aspects of your stay met your expectations. Guest feedback always inspires and energizes our team, and we truly appreciate your kind words, which serve as a great motivator. Our associates work tirelessly to ensure flawless experiences for our guests, and your review is a well-deserved recognition of their efforts. We have carefully noted your remarks and will use them to identify areas for improvement and find better solutions. We are committed to creating unforgettable memories for all our guests, and we hope to have the opportunity to share the true Executive Suites hospitality with you once again in the future. Once again, thank you for your valuable comments and feedback. Sincerely, Mahmoud Tharwat Hotel Manager

Réponse de l'établissement: Dear Valued Guest, Thank you very much for your review further of your stay at Executive Suites. It has been a pleasure to learn of your overall pleasant stay with us and that the many facets that were provided to you met your expectations. Guest reviews always infuse a new zest in our team and we thank you for motivating us with your kind words. In our bid to provide flawless experiences to our guests, our associates work round-the-clock and a review like yours is the perfect pat on their back. We are glad that we could make your visit equally memorable and that you had a great time. We are committed to providing wonderful memories for all our guests and I hope you will give us the opportunity again to share with you true Executive Suites Hospitality. Once again, I really appreciate your comments and feedback. Sincerely, Mahmoud Tharwat Hotel Manager

Réponse de l'établissement: Dear Valued Guest, It was a pleasure having you with us. It was most kind of you to share your thoughts with regard to your recent visit. Since we are continually striving to provide our guests with the best in service and accommodations, your help in this regard is most appreciated. I trust you will accept that the disappointment you had during your stay will not reflect our normal standards. I sincerely apologize for the inconvenience you experienced during your stay with us. We have taken good note of the negative impression given by our current equipment/furniture and I personally look into this issue to find better solution and improvement. We do pride ourselves on our exceptionally high standards of service and we do sincerely hope you will not judge us solely on the basis of this particular experience. At Executive Suites, we are committed to providing wonderful memories for all our guests and we hope you will give us the opportunity to share with you a better hospitality experience once again in the future. Sincerely, Mahmoud Tharwat Hotel Manager